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  • 1,00
    August 29, 2018
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    August 29, 2018

    Was good, but unacceptable support since change to EIG

    Downtime for over 1 hour, live chat is congested, ticket support is non-existent - this is the last straw for me. I am leaving Site5 and moving elsewhere. I liked the price and I really didn't want to have to migrate elsewhere, but I have no choice now. I have been with Site5 since January 2014 and that is surely considered a long-term customer. Since their management change to EIG, Site5 has gone so far downhill that I don't think they even know what they're doing. Support has heavily decreased in efficiency and speed, and their servers are going down a lot more frequently. The hosting is really good when it wants to be (especially for cheap, 'unmetered' hosting) and it's usually very good when you don't need to contact support. But I don't ask much of Site5 - my requests are as simple as requesting CSR generations and having IPs/ports whitelisted (which now isn't allowed due to 'security issues', even though before I was allowed to request this which I can prove in previous tickets). If you want a cheap 'unmetered' web host but don't plan to ask for support, go for them - they're really not bad for the price. But it's an awful shame that they had to sell-out to these EIG people as all I hear is nothing but bad things about them, and it's a shame that now it's recently had an effect on me and my site.

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