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  • 1,00
    September 05, 2018
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    September 05, 2018

    No customer service, SSL price gouging

    First of all, most webhosts provide a free SSL option on shared hosting. Site5 charges $40 for it in addition to installation fees. So I got my client an external free SSL and went to install it. No option to install ourseves via cPanel. Tried to submit a ticket - ticket page routes one to unhelpful knowledgebase and live chat. I tried live chat 5 different times on different browsers, and it never worked. So I used the email option to contact them, and got a reply that the email had not been delivered because it’s no longer creating automatic tickets. So I went to Twitter, where they tell you to DM them. The DM option doesn’t work. This is the worst customer service experience I’ve ever seen from a webhost, worse than GoDaddy. I’ve spent 3 hours on behalf of a client trying to work with Site5 to get a SSL certificate which should be free installed. The issue is still not resolved, because we can’t reach anyone to help. Do not use them.

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