25168 hosting providers
Need Advice? Call us 1 (866) TOP-HOST
No customer service, SSL price gouging
First of all, most webhosts provide a free SSL option on shared hosting. Site5 charges $40 for it in addition to installation fees.
So I got my client an external free SSL and went to install it. No option to install ourseves via cPanel. Tried to submit a ticket - ticket page routes one to unhelpful knowledgebase and live chat. I tried live chat 5 different times on different browsers, and it never worked. So I used the email option to contact them, and got a reply that the email had not been delivered because it’s no longer creating automatic tickets. So I went to Twitter, where they tell you to DM them. The DM option doesn’t work. This is the worst customer service experience I’ve ever seen from a webhost, worse than GoDaddy. I’ve spent 3 hours on behalf of a client trying to work with Site5 to get a SSL certificate which should be free installed. The issue is still not resolved, because we can’t reach anyone to help. Do not use them.
We are an independently owned research and review service, funded by people like you. In the spirit of full disclosure, we get paid a referral commission when you buy digital goods following some of our links. Learn more
Copyright © 2004 – 2021 WebHostingGeeks.com.