Site5

They have gone downhill so much in the last 6 months! They used to be wonderful to work with, now they couldn't care less about their customers. We will be switching companies soon.

I have been a customer of Site 5 for 10 years, and until 2 years ago they were excellent, but since then they have become one of the worst companies I have dealt with. Most recently they have taken down all of my websites, acknoledged that they have made a mistake, told me they were doing everything "humanly posible" to restore my sites, and yet every time I chase this, I have to remind them of everything that has happened before they say they will get it fixed. Then nothing happens and I have to chase again. Currently websites have been down a week and there's no sign of them being restored. AVOID!AVOID!AVOID!AVOID!

Any one help me to recover my account in site5 3 days before they blocked me to access my datas my sites are also down, if i ask anything in live chat they simply saying wait for ticket reply in ticket, 2 days before they said DDOS attacked my account you have to wait for the attack subsided in ticket, but they didn't notify me before block my sites and access, even though i installed their suggested sucuri malware and also i installed sucuri firewall for my domain but still they said this, my accounts are attacked, after that in today live chat they told if u upgrade to VPS5 site will back in few hrs already i paid 1200$ for one year renew VPS4 plan now they asked me to update to VPS5 extra 400-500$ i paid and upgraded after few hrs another chat guy told this plan bandwidth exceed ur bandwidth usage upgrade the latest plan VPS8 for that u have to pay us 1444$ even i paid that too but still sites also not opening and not allowing me to access my datas till now no response in ticket totally i paid 3500$. Note: 2nd time payment i didn't approve the payment from my side they said automatic paypal payment its deducted automatically.i noticed billing department working rapidly till i cant access my sites and my datas am loosing all my business and my clients kindly some one help me to recover my sites

I have been a customer of site5 since 2013 It was the best one out there, no doubts about that, last year it became a disaster. I run into uptime issues, DNS issues, and more. I keep them until last week. Last month my sites were down for almost 10 days, and they escalated the issue to the senior of the senior of the senior, and nobody was able to fix it. I had the shared hosting plan, so all my sites were down, and it was their fault, and then they blame one of my plugins, and they could't even respond which one it was. I used a service that tracked uptime for one of my websites also a couple of months ago, and it was horrible, I would get emails all the time with "your site is down", wtf? 99.9% uptome right? And the front line support, man, they used to respond VERY fast, and they used to be good techincal people, now they take forever to respond, they don't seem to know what a domain is, they couldn't fix a DNS record if they life depended on it. So basically, I hired a2hosting, it's too soon to tell, but they already have me free SSL for all my websites, which is amazing, and they have a more updated PHP version than site5, so I'm not running into problems with woocommerce and other scripts as I used to. Bottom line: Don't hire Site5

I requested a restore from backup. It took 10 days and 4 chat sessions for them to complete the restore. Unfortunately, they only keep backups for 7 days. The restore was with the bad code. Not acceptable!