Site5

They have gone downhill so much in the last 6 months! They used to be wonderful to work with, now they couldn't care less about their customers. We will be switching companies soon.

I have been a customer of Site 5 for 10 years, and until 2 years ago they were excellent, but since then they have become one of the worst companies I have dealt with. Most recently they have taken down all of my websites, acknoledged that they have made a mistake, told me they were doing everything "humanly posible" to restore my sites, and yet every time I chase this, I have to remind them of everything that has happened before they say they will get it fixed. Then nothing happens and I have to chase again. Currently websites have been down a week and there's no sign of them being restored. AVOID!AVOID!AVOID!AVOID!

Any one help me to recover my account in site5 3 days before they blocked me to access my datas my sites are also down, if i ask anything in live chat they simply saying wait for ticket reply in ticket, 2 days before they said DDOS attacked my account you have to wait for the attack subsided in ticket, but they didn't notify me before block my sites and access, even though i installed their suggested sucuri malware and also i installed sucuri firewall for my domain but still they said this, my accounts are attacked, after that in today live chat they told if u upgrade to VPS5 site will back in few hrs already i paid 1200$ for one year renew VPS4 plan now they asked me to update to VPS5 extra 400-500$ i paid and upgraded after few hrs another chat guy told this plan bandwidth exceed ur bandwidth usage upgrade the latest plan VPS8 for that u have to pay us 1444$ even i paid that too but still sites also not opening and not allowing me to access my datas till now no response in ticket totally i paid 3500$. Note: 2nd time payment i didn't approve the payment from my side they said automatic paypal payment its deducted automatically.i noticed billing department working rapidly till i cant access my sites and my datas am loosing all my business and my clients kindly some one help me to recover my sites

I have been a customer of site5 since 2013 It was the best one out there, no doubts about that, last year it became a disaster. I run into uptime issues, DNS issues, and more. I keep them until last week. Last month my sites were down for almost 10 days, and they escalated the issue to the senior of the senior of the senior, and nobody was able to fix it. I had the shared hosting plan, so all my sites were down, and it was their fault, and then they blame one of my plugins, and they could't even respond which one it was. I used a service that tracked uptime for one of my websites also a couple of months ago, and it was horrible, I would get emails all the time with "your site is down", wtf? 99.9% uptome right? And the front line support, man, they used to respond VERY fast, and they used to be good techincal people, now they take forever to respond, they don't seem to know what a domain is, they couldn't fix a DNS record if they life depended on it. So basically, I hired a2hosting, it's too soon to tell, but they already have me free SSL for all my websites, which is amazing, and they have a more updated PHP version than site5, so I'm not running into problems with woocommerce and other scripts as I used to. Bottom line: Don't hire Site5

I requested a restore from backup. It took 10 days and 4 chat sessions for them to complete the restore. Unfortunately, they only keep backups for 7 days. The restore was with the bad code. Not acceptable!

Where has everyone gone? communication is zero when you have a problem. You end up on a 30 minute chat session with a person who seems more like a bot (limited English and pre-set response choices?). 10 sites have been down for 2 days because someone on their end deleted our zone records and there's no response to the ticket. 10 different chats have ended the same way "you'll have to wait until the ticket is resolved". No other way to contact them. If you like feeling frustrated and powerless, this is the host for you.

I have been a Site5 customer for 10 years. First as a private user and later for some services of my company. Since a year ago the service of Site5 has been plummeted: the support service is unfortunate: they delay in answering and most of the time without providing real solutions. In fact, when they have server drop-down problems they do not respond or, at best, simply apologize. Recently our server was down for a week. They made a migration with a notice of only a few hours. In addition, they have refused to reimburse the amounts collected. It gives the circumstance that they charge the service 5 days before giving it. Delirious. According to their contract conditions they can do it. But I will not continue with this company any more. A nightmare.

Site5 was the best hosting company. I had a reseller plan with them for 14 years and never ever even looked around for other providers, plans or price because their service was simply flawless and their support was awesome. Then last year EIG bought them out and boy the service and support have both gone down the drain in to the depth of gutters. An average support ticket answer time is 8 days. Yes you read it right, its 8 days and you can confirm that with their online chat. Online chat is only there to tell you that they cannot provide any ETA on your support request or why your site is not longer working of your backup restore request or pretty much anything. They are only there to say, we don't know anything and the support queue is very long. After 14 years I finally had to migrate out of site5. Emails were not getting delivered and I lost 4 customers because of that. To the old owner... you suck for selling it out! Please open a new hosting business and share the name

I have been hosting with Site5 for several years as a white label reseller. Their tier 2 support folks are great. Unfortunately, recently, the company has been sold. I have had several outages since then, mostly because they do a poor job of monitoring the nefarious customers they have on their servers. Other outages have been that they switched their billing and seem to be unable to make my hosting bill to my CC rather than a PayPal account. I have had enough as of Feb 2017 and am moving. It will be a pain, but calls from customers with email or hosting issues is also a pain.

We've have a multisite with dozens of sites hosted with them plus we've recommended Site5 to our clients for years. No more. Whatever change they went through took this company to the dumpster. Just ONE example: we've had a SIMPLE ticket in for going on three weeks and their overseas contractor (this is a change, and while overseas contractors aren't necessarily bad, these are either handicapped by working for this company or poorly trained) says he can't escalate with NO EXPLANATION. The unprofessionalism is astounding. Be warned. Do NOT use this company.

Things are fine until you need Tech Support, wait times horrendous, my site has been down for over 40 hours. After a dozen or more live support chat's and numerous support tickets being issued - my site is still dead. The cost???? Lost credibility, lost clients.........the list goes on. Who cares? Site5 don't.

I had been a customer of Site5 back in 2014, and had prepaid a 2 year shared account. I went to cancel because i'm no longer using the account. The experience was the worst I've had in a long time. First, I couldn't login as they've changed their admin. Live chat told me to reset password, but the email on the account was for an old email no longer active. So then, we attempted to "verify me" for security...This required getting the credit card last 4 digits. Bear in mind it's been 2 years. Needless to say, the cards I have now have had the number changed before due to fraud, so I can't be verified. I asked for a call to my phone, since that hasn't changed - they refused. Bottom line - I now have to contact every credit card company to make sure they can't charge me - because it's impossible to cancel the account. Run away as fast as you can to another hosting provider.

No, not at all. I’ve been working with them for very long time and their support quality went down every single day. I was using an unmanaged VPS with them, their server did not respond for more than 15 hours, 1 day before my major event Java for Good - Istanbul Hackathon (javaforgood.com). Where we partner with Oracle, Turkish Red Crescent, Animal Rights Federation of Turkey etc. Since we’ve invested a lot of time and money into this social responsibility project, this was an awful experience for me. As soon as we had access to our server, we moved everything to super stable AWS. Not gonna use their service ever again and don’t recommend to anyone who needs even slightest reliability.

I'm reselling Site5 hosting for years now. I never had any big troubles with them. They are communicating clearly, and their tech support is always fast.

We never had any problems until September of 2016. Sites have been up and down, but last week we've spent over 4 hours on the phone with no answer as to why our site was down for 5 days (still down and requesting a refund as we've moved elsewhere).

Reseller hosting for 3 years. Now a poor technical support. Imagine a retail customer with a problem and have to wait five days a support response.

Site5 was sold recently. After the new owners migrated sites, two of mine stopped performing properly. I immediately submitted a trouble ticket. Auto response it was received, then nothing. I wrote and asked and was told a lot of issues had come up and they were working to fix everything. For more than four weeks I have been waiting for support. When I ask, I get the same BS response. Do not use this company.

After many problems, server changes, data not migrated from one server to another, ticket service very silly answers, I'm leaving site5 a company that was fine for several years but prior to purchase and after it they have gone down, insomuch unable to receive emails from gmail and exaggerated slowness in their system sending and receiving mail. I wish you success, but certainly not receive my recommendation

Was good for 2 years for me, but it was recently announced that they have been bought by EIG. I am currently moving off and going to Stablehost

The had an issue before on their side with security which took months to find out, I had to talk to a top customer service / tech rep and teach him how to think to solve the problem. It got fixed, and it was on their side, but they didn't do anything for me but make me jump thru hoops. Now they migrated my server which took down my sites. They could have called, emailed me to let me know what would needed to be changed. But they just did it, and didn't care of the outcome. Needless to say I'm switching for myself and my customers.

I had a whopping 3 days of service with Site5 before I changed back to Hostgator (a company I hate but at least they work). In that three days I had: - Migrations done incorrectly that locked me out of my WHM (and it took them 5 hours of back and forth in support emails with me to figure out "oops, that's our bad, its fixed now" - The slowest web sites I have ever paid to host. I went from 3-5 draw times on Hostgator to 2 minute draw times on Site5 for the exact same site. - Unusable cPanel and WHM - things were so slow that every single click inside cPanel or WHM would take at least 45 seconds to process! - Broken WHM - they would ask me to log in for EVERY SINGLE LINK I CLICKED in WHM! That was my final straw and I pulled the plug

Hi, The support is terrible. All of the emails on multiple accounts go into the major email providers spam box. Even if you don't send many emails. Google gmail and Yahoo puts every email into spam and that is a big problem for me an my clients who I host on their VPS plan.

In the first years, so far so good. response time was okay. Uptime mostly at 99%, there maybe some few downtimes but I understand that no providers can actually guarantee a 100%. Now, since lastyear...they started to crash and subject to php injections and more attacks have had happened to most of our resold accounts. Spamming is always an issue to them and will suspend your client's accounts without pre notice at all..and knowing that the MX is not even on their servers but in google apps.Yet they will still suspend. They do respond on their ticket support promptly at most but whats the point if its unreliable. even .htacess with chmod 644 can still be edited/hacked and will ask you to fix your own account and clean it up whereas its supposedly there job to ensure their servers are secured and clean. Otherwise, at least they should compensate for those incidents to any of their clients. Bottomline, site5 is becoming unreliable guess too many clients already...

Site5 has been so good to me! Their live chat is responsive and with real helpful people unlike just host when i feel im just talking to a robot on the otherside of the computer and I've even been greeted by tweet by the CEO! Have preached about the service through every means possible and will be here to stay. After having such a terrible 3 to 4 weeks with our reseller account with Just Host Site5 made everything seem so easy to transfer us over to them it was a breeze. Thank you Site5!!!!

This is a very good hosting company. Service is fast and problems are readily solved. Like any other hosting service, it is better to have a basic understanding of how server environment works before hosting anything by yourself. I recommend VPS with dedicated resources instead of shared hosting because you will not have trouble due to bad coding or DOS attack on one of sometimes hundred of co-hosted websites. This is the main problem with shared hosting.