2.00/5 SiteGround review by BottomUp Blinds

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2,00
April 10, 2020
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April 10, 2020
siteground.com

Customer Service Appauling

Technical Support is rude & appalling. They are just dismissive and abrupt and try and make you feel everything is your fault rather than help. My site has been down for 24 hours now for no reason. They really have very poor interpersonal skills and don't listen. This is my first day with this host as I bought a three year package. Will be cancelling i suspect.
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- SiteGround
  Alexandria, VA, United States siteground.com
  April 13, 2020
  
  Hello, We are sorry to hear about this situation and would like to explain what happened. Our records show that the website was inaccessible as it was pointed to our hosting prior to the beginning of the website transfer. We are sorry if our Support agents failed to convey the respect we have for all our customers. The case was escalated to our Customer Care supervisors who would review your support interactions and take the necessary corrective measures. Regards, The SiteGround Team

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