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SiteGroundAlexandria, VA, United States siteground.comHello Patrick, Hello Patrick, We are sorry to see you go. Our records show that you have upgraded your account from a shared hosting account to a Cloud Entry plan. Despite the upgrade, your website was still experiencing high load issues, which were caused by the WordPress configuration and plugins used at that time. Our Support reps did their best to assist you with the diagnostics and the troubleshooting of the reported issues. We understand that you are disappointed by the provided assistance from our end, but it seems that on a few occasions, you had contacted us to report issues that could not be replicated, such as the missing images issue. As the images of your website were visible in some type of browsers, and not on others, this suggests that the issue was not in the uploaded images on your hosting location, but in the way, your WordPress website was built to serve these images in different browsers. As much as we want to help all of our clients, some issues such as the speed optimization fall outside of our scope of support and need extensive troubleshooting, which is why we recommend the website owners to check with a developer of their own choice. In regards to your refund request, we see that you have fully used the prepaid monthly period for your Cloud account. As per our cancellation policy, the Cloud payments are refunded in full within the first 15 days of the upgrade in case of cancellation. Despite that, we have made a one-time exception and refunded your last monthly fee for the Cloud plan, as you are clearly not happy with the service.