After reviewing all of your support interactions, we were unable to find any traces of unprofessional manner, on the contrary your requests were being addressed to the best of our abilities despite some of them being out of our scope.
To clarify, the support we advertise is equal for all our clients regardless of the plan with the only exception being the priority handling, not the scope itself. As much as we would like to help all of our clients, some cases require extensive troubleshooting that goes beyond the hosting platform and should be left to the website developer. Those are the issues that our support closed without resolving for you.
The SiteGround Team
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