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  • 3,20
    April 18, 2020
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support

    Comments ()

    April 18, 2020

    siteground.com

    Customer Support Has Significantly Reduced

    Siteground used to be great, and I recommended their support to anyone. But now they have limited my support saying I overuse it (Last month did support 6 times because of quarantine, other than that it is about 1x per month). I am paying for "priority support", am receiving terrible support, don't get the "24/7" support anymore, and am treated terribly. I have raised tickets asking about this and they just shut it down. I understand everyone is having issues with the times right now, but now is not the time to provide terrible support to your customers who have been with you for over 5 years (and pay for their hosting 3 years in advance, and was going to upgrade to higher cloud hosting).

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    • Hello, After reviewing all of your support interactions, we were unable to find any traces of unprofessional manner, on the contrary your requests were being addressed to the best of our abilities despite some of them being out of our scope. To clarify, the support we advertise is equal for all our clients regardless of the plan with the only exception being the priority handling, not the scope itself. As much as we would like to help all of our clients, some cases require extensive troubleshooting that goes beyond the hosting platform and should be left to the website developer. Those are the issues that our support closed without resolving for you. Regards, The SiteGround Team

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