SiteGround

Great job as usual. A little harder to find the chat function these days however.. Still, overall, best customer service Iv'e experienced online.

Beautifully resolved by first agent Krasi and tech team Ivan Panicherski. Thank you. You will have all my future business!

incredible tech assistance !

Ivan did a great job with answering all my questions and being patient with me as I am new to all this. He was very helpful.

I was using Godaddy, and now i migrated to SiteGround i'm very happy with the hosting, what i like the most is the easy user interface and the daily backup, the prices are a little bit higher than other companies

so helpful - i felt looked after. thank you :)

Just jointed and already an awesome helpful experience!

No exaggeration maybe the best support I've consistently received from any company in my life, and I'm from the US so support there is already normally above average (by international standards). Shout out to Pavel who just solved my issue in like a minute flat, 5 star man!

Siteground provides the best host experience and their customer service is unmatched. I highly recommend them as your provider 100%

As a web designer I have worked with a lot of different hosting companies. Some good. Some terrible. I have had about two dozen of my websites hosted with SiteGround over the last 12 years and I love them. Could not recommend them more for their uptime, speed and most importantly support. For me that is the big one, if I run into trouble (like I did just moments ago with my .htaccess file) having a good support team to help out is paramount. Most of the time there are no wait times in Support Chat (which is awesome) but the longest I have had to wait was about 5 minutes. That's so important when a site is down. Also the support team is friendly, speak great English and are willing to go the extra mile (teach me to not make the same mistakes or even fix things that go way outside the realm of what they should be providing support for). Thanks SiteGround for all that you do.

SiteGround hosting is amazing. I can speak for tech support - they have helped me to solve problems on numerous occasions. Always fast, reliable, and available. Love them! We got the hosting plan that allows creating testing copies of the site. This tool has saved me a lot of embarrassment and allowed to experiment. Love SiteGround!

Been using SiteGround since 2014 and I have never regretted since day 1.

WordPress

Site was down for Malware Issue, I was locked out of the site and Tech support helped me get back in to attempt to fix the problem. - Many thanks!

Okay, so I’m writing this review quite a long time after I moved my VPS, domains and Private DNS somewhere else - I just recently cancelled my last domain with them, and I thought I would finally take time to write a review. I was looking for a managed VPS to host all my clients, and it was quite clear to me that Siteground seemed to be the best in the industry at the time. I initially signed up for a VPS back in Aug 26 which was 64 EUR per month after a conversation with a very friendly sales guy, who promised me Private DNS and a few other things which I needed - so it was all good and my Siteground adventure started. At the time I understood all the hype around Siteground within the industry, amazing friendly support and instant live chat and ticket support. But once I actually needed some technical support which wasn’t simple copy paste questions for them to answer, things started to become a mess. Just when I signed up an automatic Private DNS ticket is created on my behalf, saying: “The automatic activation of your private DNS upgrade (codafweb.net) has failed. We will check and register the private DNS name servers for you as soon as possible. After that we will update this ticket and provide more information.” And then once again a new one was created saying it was was successful - however it wasn’t which is why I created a new ticket myself. My nameservers where not showing up as white label as opposed to. I contacted Siteground and went back and forth 29 times, including 6 different people from the support team, where I was told wrong multiple times, until they finally figured out how .dk nameservers work, and fixed it on their end. But in the end it was all fixed, and DNS was working just fine. Now I was up and running, and I was about to hand over whitelabel cPanel access to my clients. I had been promised that I could use Paper Lantern theme on my VPS, but I wasn’t able to find it anywhere, only the branded old school Siteground theme. I reached out to technical support, and was told it wasn’t available - they would be able to setup it up though, but it wouldn’t include all the Siteground plugins such as the cache plugin, optimizer or Softaculous (which makes it quite useless. They claim these features is why people shall choose them, so without being able to access them, what is the point?) Anyway I got it installed, but I was sad to loose the features I chose Siteground for, especially their custom cache plugin. But all stated above was something I could live with, but then the nightmare started, the 503’s. I had received a lot of 503’s on my websites hosted on the VPS, and I contacted the support of the first time on 28 of september explaining the issue. They said it was due to high spikes, something I wasn’t able to track in the usage reports provided in my account, everything was below the resources available. The on the 30 of november, I contacted them again, as it was still happening close to everyday, but mostly only for a few seconds every time. Once again they said it was due to Ajax in Wordpress or cron jobs, so that is why I experienced downtime. I confronted them saying I wasn’t able to see any of this in my usage reports, and they claim the usage reports will only show peak or downtime lasting more than 10 minutes, which isn’t very useful, as It means I wouldn’t even be able to track 9 minutes of downtime - seems like they don’t see that as major downtime. But when it happens multiple times a month, or even during a single day, I certainly would. Now It’s december, and I’m honestly starting to become pissed about all the downtime and timeouts. I once again contact support, being told It’s just due to spikes in usage probably, but their logs where flushed since it had happened so I would have to contact them the second it had happened for them to investigate, which is fair. Thing is, they provide me with monitoring and usage reports in my CP, which only shows downtime above 10 minutes, so I can’t track it myself - which forced me to buy external monitoring software. Time flies and they investigate, at first they blamed the Wordpress Ajax, then they blamed Cron jobs, then it was malicious bots, and at one point I was told to block the Bing Search Engine Bot. But oh well, I disabled Ajax and cron jobs to test this, I disabled Wordpress Heartbeat, and blocked multiple IP’s and yet I still experienced it, but I was just being told it was due to the site being badly optimized. I then setup a fresh Wordpress installation without a single change performed, and once it happened to that as well, I was just being told to upgrade even though usage report shows below the available resources. But oh well I did and ended up now paying 1200 EUR per year including VAT, yet the issues continued. I kept getting stranded we-reply-within-10-minutes replies from support, and I had to request supervisors multiple times to actually get someone to investigate instead of just saying “high spikes” (which wasn’t shown in my usage logs, which they admitted to, but that’s because the usage reports I can access isn’t so precise. Great?) But in the end what can prove I wasn’t in wrong in regards to how I setup the websites or configurations? The fact that I moved to a smaller plan with Fastcomet after I finally gave up getting it solved, and now I have been a happy client for 7 months paying less and never had a 503 even though I didn’t change a thing. Now, I wasn’t able to cancel my plan for some reason, billing said it seemed as a bug, as they couldn’t as well, so they had to manually cancel it and refund me (since it had charged me after I cancelled it) Now they asked why I moved, and I explained all this back then, and they said I would be contacted by Siteground in regards to the situation, but I never heard a single thing from them. Siteground is a company who wanted to provide only the best, but the massive overflow or customer during the recent years seemed to have ruined that - at least if you need more than basic assistance. I hope Siteground will reach out to me, after leaving this review, but then again, they didn’t bother to last time even though I was promised.. ;)

I was impressed by the speed and accuracy in unearthing what the problems were and the competence to correct each issue in a matter of a few minutes.

The attendant Martin was very attentive to me, because I needed to use google translator to communicate with him. He kept helping me for almost 30 minutes. Thank you very much.

By far, in all the years that I've been with Siteground, Dessy provided the BEST support I have ever received. She is outstanding, and you should count yourself fortunate to have her on your team! Thomas

Thank you so much for the rapid response and for helping me to get my website verified with Baidu. The best support I have had from any web host.

I have been using SiteGround hosting for several years and cannot say enough about how great their tech support is! Fantastic.

Dear All I have recently hosted 2 websites and being non technical faced problems but thanks to your technical support team, these are wonderful guys who put it to working clearing the technical mess, Ivan I remember was the first one to do so, your support guys are doing a great job, It is so prompt, Thanks to All

Welecome

I had an issue when I changed my primary domain name and I was afraid to lose content of sites, but the help I received from siteground support was instant and very clear and efficient.

Chat support was good and fast and no waiting time. Problem solved.

I've been with siteground about 15 months and I moved about 15 sites in all. From the very first moment the tech support was phenomenally awesome. Not only is it incredibly fast support, but also comprehensively helpful. Every question I had was answered in detail and every step was made easy. The more techie stuff I couldn't do myself they did for me. ALL of the support staff are ultra friendly and helpful ALL of the time without exception. I am extremely happy I made the change and my websites work even better and faster than they did on the old hosting that I'd been with for about 13 years. The free let's encypt SSL for all of my sites was a real bonus. In summary I would recommend Sitground to everyone. It's the way that customer care and awesome performance and service should be in our wonderful world. Thank you to all at Siteground.