StartLogic

Our web site has been down for more than a week. Contacted their Customer Service numerous times. Did what their "specialist" asked us to do. Apparently they are have trouble with their server and lost the backup file of our database. We uploaded the data two days ago and was told we would be contacted in 24 hours. Not a word. I just contacted them again. Same answer: our specialist will be working on it. Not time frame given. This is not the 1st time our web site is down due to Startlogic's problem. Their excuse this time is too many problems that they couldn't get them resolved all in a short time.

We've been Startlogic's customer since 2006. In the past when our site was down they got it up running right away after being contacted. Since we are not visiting our own site every day, we can't speak of the frequency of down time. More than a week ago we found our site was down again. Chatted with their customer service numerous times. Apparently they are having problem with their server. Our database was not backed up. We uploaded the file as were instructed by their tech and was told they'd contact us in 24 hours. No a word for two days. Just contacted them again and was told the same thing. Their reason is that they have so many problems that the customers should understand it takes longer time to resolve our issue. What kind of management would throw this kind of excuse to their customers? Unfortunately I paid them till 2019. For those of you who are looking for a hosting company, don't even get close to Startlogice!

I've been a startlogic customer for years - actually about 10 unfortunate years. Purely out of having so many URLs with the company, I was too lazy to switch hosting. I'm glad I finally did. Constant slow speeds, terrible customer service and their prices keep skyrocketing. oh AND it's freaking 2017 and I have to actually dial a phone number to close my account? ridiculous. NEVER use this company. Waste of money, waste of the internet.

I've had startlogic accounts since 2008. Startlogic used to be a great company, but that was years ago before they got bought out. They have since been going downhill until now they are nearing the bottom. Not only have the prices increased, but these critical problems now exists: you must pay extra for support (their chat NEVER works); you must pay extra for security; they never answer emails; they won't delete old site that has now been hacked by a virus bot.

1. Absurdly high increase in price per year for hosting. What could possibly justify a jump from last year's price of $120 to this year's $155? Prices have increased every year with StartLogic but this last increase went OVERBOARD! 2. Using StartLogic's web-based email, could not be picked up by my iPhone or from my iPad. NEVER!! EXTREMELY FRUSTRATING!! They kept saying they don't have a problem like that with anyone else from their customer base and I should check with Apple Support for my issue, as the problem more likely lies with Apple's devices and not with StartLogic. Needless to say, a few days ago, I have just signed up with a new host and on the very same devices, without any changes or support my web-based email was running smoothly w/ 3 interfaces to pick up from. 3. In effect, StartLogic's FORCES customers to have their credit card on file w/ them to charge from year to year. "A spirit" changes it back to autocharge even if you change it to non-auto.