StartLogic

I've had my website for 20 years. I've had startlogic host for over 12. NO MORE. It's all gone steadily downhill for years. "Support" is a joke, as you'll be placed in chat with outsourced lackeys with no authority to do anything. You then wait DAYS for website issues to be resolved, as the lackeys forward the issues to someone more qualified. Or in my case, the issue does NOT get resolved. In my case, they admitted a erronous website block on their end, but claimed once something was blocked they had no mechanism to unblock it. They then had he nerve to tell me to instead go to my ISP, and force my ISP to change my home IP address! HORRID service when they themselves admit hey caused the issue, but can't fix it, and force you to rely on others to try to clean up their mess. Goodbye Startlogic, you will NOT be missed.

I've been a startlogic customer for a long time but the past 2 years things have really gotten BAD. I don't know if the company was sold, but definitely will change hosting at the end of the billing year. Costumer service seem not to know what they are doing whatsoever and some didn't understand English very well. I've been without email accounts for 3 weeks and after contacting them 4 times, staying on the phone for over 1 hr, they still can not resolve the issue. Asked them to provide me with their headquarter address or phone # so I can put a complain with the big "bosses", but they refused to provide either one. DO YOURSELF A FAVOR AND GO SOMEWHERE ELSE.

Twice in the last week they have shut off all of my websites for a non-existent corrupt file. There is no corrupt file, there was no warning sent, and they're ridiculously slow at turning them back on. DO NOT host anything that you need to run a business with these idiots.

I am cutomer since 2005 . I am a writer, and composer/ musicproducer . I always got helpful people on the chat or response on my tickets . My site and domains, never had any trouble .I have bought domains upfront for many years, I have 4 also : www.bullahmusic.com and orangerecords.no .

Our web site has been down for more than a week. Contacted their Customer Service numerous times. Did what their "specialist" asked us to do. Apparently they are have trouble with their server and lost the backup file of our database. We uploaded the data two days ago and was told we would be contacted in 24 hours. Not a word. I just contacted them again. Same answer: our specialist will be working on it. Not time frame given. This is not the 1st time our web site is down due to Startlogic's problem. Their excuse this time is too many problems that they couldn't get them resolved all in a short time.

We've been Startlogic's customer since 2006. In the past when our site was down they got it up running right away after being contacted. Since we are not visiting our own site every day, we can't speak of the frequency of down time. More than a week ago we found our site was down again. Chatted with their customer service numerous times. Apparently they are having problem with their server. Our database was not backed up. We uploaded the file as were instructed by their tech and was told they'd contact us in 24 hours. No a word for two days. Just contacted them again and was told the same thing. Their reason is that they have so many problems that the customers should understand it takes longer time to resolve our issue. What kind of management would throw this kind of excuse to their customers? Unfortunately I paid them till 2019. For those of you who are looking for a hosting company, don't even get close to Startlogice!

I've been a startlogic customer for years - actually about 10 unfortunate years. Purely out of having so many URLs with the company, I was too lazy to switch hosting. I'm glad I finally did. Constant slow speeds, terrible customer service and their prices keep skyrocketing. oh AND it's freaking 2017 and I have to actually dial a phone number to close my account? ridiculous. NEVER use this company. Waste of money, waste of the internet.

I've had startlogic accounts since 2008. Startlogic used to be a great company, but that was years ago before they got bought out. They have since been going downhill until now they are nearing the bottom. Not only have the prices increased, but these critical problems now exists: you must pay extra for support (their chat NEVER works); you must pay extra for security; they never answer emails; they won't delete old site that has now been hacked by a virus bot.

1. Absurdly high increase in price per year for hosting. What could possibly justify a jump from last year's price of $120 to this year's $155? Prices have increased every year with StartLogic but this last increase went OVERBOARD! 2. Using StartLogic's web-based email, could not be picked up by my iPhone or from my iPad. NEVER!! EXTREMELY FRUSTRATING!! They kept saying they don't have a problem like that with anyone else from their customer base and I should check with Apple Support for my issue, as the problem more likely lies with Apple's devices and not with StartLogic. Needless to say, a few days ago, I have just signed up with a new host and on the very same devices, without any changes or support my web-based email was running smoothly w/ 3 interfaces to pick up from. 3. In effect, StartLogic's FORCES customers to have their credit card on file w/ them to charge from year to year. "A spirit" changes it back to autocharge even if you change it to non-auto.

Not helpful at all and no security or at least help when site was hacked. Plus, lost my domain when cancelled my account. Still looking for it! WOW!

I had my websites hosted by Startlogic for years. My websites were hacked two weeks ago despite of I had purchased SSL and other services with StartLogic. This happened on a Friday. I immediately contacted Startlogic tech support, was onhold for over an hour on the phone until my phone battery died. I went on Chat and asked for support. The chat IT told me I had virus on my website and ONLY I can remove them. Not a tech person and had no one around knew what to do, the tech walked me through REMOVED MY DATA BASE that contained the virus. YES, MY DATABASE...And of course I lost my website. During the entire weekends, night and day, I called and chatted many times. They told me (someone from India), they had 'personally told the security dept to scan and restore' my website. This LIES lasted for 3 days. Came Monday morning, someone finally spoke fluent English told me my database was wiped out and THEY HAVE ONLY BACKUPs for 3 days. Blamed me didn't BACKUP my database...

If there was an award for the worst company ever, they would get it hands down! Servers get constantly infected and it spreads, meaning my site gets blocked and they dont enable it again until I find the fault files that have been installed there. The customer support is pathetic and the constant - please wait 3-4 minutes whilst I check for you is driving me insane hence why I will be leaving my account and requesting my money back! Do not trust this company with your business website reputation - total joke!

I really like start logic at first because of the cheap hosting rate, however the minute I ran into an issue the support was horrible! I tried getting a website I hosted for a client transferred to their name and Start logic is still holding on to the domain even though I paid the two year hosting fee. They just take your money and run!

Startlogic deleted my website without my permission and it was the biggest headache to get anything back. Will never use them again.

Well the state of Virginia boast that you can get a free website when you start a business so I went for it. The site is hosted through Start Logic. What comes with the "Free" site, other than your domain name is absolutely nothing. It is about as useful as a facebook page. Needed to add anything to your site costs money. All off the services are recurring. No finite pricing which means you stay their slave forever and you do not even have FTP access to submit your site to google. I paid for the service they offer only to be told that my site would not be visible until about 4-6 weeks. Really? I asked for a refund. I am debating paying for FTP access which at the least would cost me $60 a year only because I have already begun to use my domain name in marketing and I do not want to lose it at this point. Anyway. Avoid STart Logic at all cost!!!

I've been using StartLogic for 10+ years, have run into many issues that were usually resolved fairly well, but the doozy was my Wholesale+ Program account. Someone at Startlogic mistakingly deleted my Wholesale+ Program account. I received an email at 3am saying that it had been cancelled and all of my websites (client sites) would be deleted. My first call to support was a joke. The tech argued with me saying there was no Wholesale account. After at least 30min he was able to locate the issue but could only create a ticket. I asked if my clients' accounts would remain active and he said, "Not sure". NO ASSURANCE that things would be up and not PERMANENTLY DELETED. I spoke to another kind rep, she said that the accounts should remain up even though my Wholesale account was cancelled, but also couldn't be "sure" because it seems like this hasn't happened before. The third rep was more knowledgable but also said gave little more support than a ticket. Could be a $40k loss on my part!!!!

Bad customer service, bad pricing. Go somewhere like 1&1, don't waste your time on startLogic

This company charged me $100 (even though they advertised their cost was $5.99 a month), and then the services didn't work. Then when I asked for a refund, they asked me to describe the difficulty I was having (the domain name wouldn't "import" into the host). They said, "sorry, but we don't issue refunds." What? You didn't deliver a product!

Thech support? Read what they say about not being able to upload a .exe file into my hosting: "Unfortunately, it is not possible to upload files with .exe extensions to your account. Your account is hosted on a Shared hosting platform which is specifically designed to provide uninterrupted hosting experience to multiple customers. Also, since .exe files cannot be run on our servers we do not allow uploading .exe files to the account." EXE FILES CAN'T BE "RUN ON THEIR SERVERS"!?! So does JPG files so I wont be able to upload them, isn't it???

I've been with Startlogic since 2005. At first they were okay -- I'm not a real power user. Several years ago, they started auto-renewing my account at a ridiculously high fee. I would always call up and complain and they would immediately lower the price back down to where it was supposed to be. This year they started out at$114. I said screw this and signed up with iPage at their special introductory rate of $1.99/month for three years. Since then Startlogic has offered to lower my rate twice! Their lowest "offer" for ONE year was still $10-$15 more than iPage's fee for THREE years. Yes, I know -- at the end of three years iPage will drastically increase my subscription fee -- so what, I still saved a few bucks! The most important point I can make about Startlogic is that there is really no reason to even consider them. There is absolutely nothing unique or special about their services. Most importantly, their tech support and customer service (same group of people) is a joke!

Startlogic user about 3 years. And I know a lot of things about these guys. I have a lot of restrictions from this hosting. Slow pages load. At the moment I try to download 600 MB by ftp about 6 hours. Do you like it? ))

My website and my web mail are down for 5 days already. Every time I call they do same fix which obviously does not work and I have to wait another 24 hr and another 24 hr and another. They close service ticket every time you talk to somebody regardless if the issue is fixed or not. This has been really good hosting company in past not any more.

Terrible Cubed! They had okay pricing, when I signed up three years ago, then their service got pretty messed up with Open Exchange crashing 90% of the time. It was a simple issue, the LogIn stayed active, but the email timed out. Where did these 'engineers' go to school? Every time you talk with a rep, they have no clue and then will come back after asking you questions for 15 minutes and give a default "We are experiencing some issues with what you are describing." Really? Maybe you could put a note on your control panel or inform your reps about this so your clients don't become completely annoyed and frustrated trying to pursuade your techs that the problem has nothing at all to do with coding. The best part is that last month , while their e-mail was still failing all the time, a shiny brand new GUI was presented with all kinds of new delish features. No, startlogic, you're not anywhere near where you need to be with trying to sell extras like GoDaddy.

I have been with this company for years and they have been great!!

they are real gangsters, they will charge your credit card, but you dont know why I have canceled all additional services, they continue to debit my card. I canceled my credit card, and they have blocked my account, although I paid hosting plan until 2014, they block me even more that I can transfer my domain names. Be careful with this company!!!!!!!!