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  • 1.00
    May 17, 2015
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    May 17, 2015

    Dump this company if you want to keep your website/business

    I had my websites hosted by Startlogic for years. My websites were hacked two weeks ago despite of I had purchased SSL and other services with StartLogic. This happened on a Friday. I immediately contacted Startlogic tech support, was onhold for over an hour on the phone until my phone battery died. I went on Chat and asked for support. The chat IT told me I had virus on my website and ONLY I can remove them. Not a tech person and had no one around knew what to do, the tech walked me through REMOVED MY DATA BASE that contained the virus. YES, MY DATABASE...And of course I lost my website. During the entire weekends, night and day, I called and chatted many times. They told me (someone from India), they had 'personally told the security dept to scan and restore' my website. This LIES lasted for 3 days. Came Monday morning, someone finally spoke fluent English told me my database was wiped out and THEY HAVE ONLY BACKUPs for 3 days. Blamed me didn't BACKUP my database...

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