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  • 1.00
    May 20, 2015
    • User-friendliness
    • Price
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    • Tech support
    May 20, 2015

    BEWARE of Superb Internet - They practice fraudulent billing and stole our servers!

    BEWARE of Superb Internet! I strongly advice everyone to stay far away from this hosting company. Here is my experience with them: Superb Internet did not meet our needs nor their standard SLA (service level agreement) when we signed up for a 12 month contract of hosting with them. To make matters worse they stole three expensive servers from our company in 2014 and have refused to return them. We told them that their hosting was not meeting our standards after the server rack mysteriously lost power multiple times, we got hacked when they took too long to supply a firewall, and we suffered significant downtime. They caused us to lose tens of thousands of dollars. Now they have a collection agency harassing us to pay for a year of hosting that we only used two months. We payed for the time we used and do not feel that we should have to pay for 10 more months that will not be used. We have well documented support tickets complaining about the service for the first two months.

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