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  • 1,60
    July 18, 2017
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    July 18, 2017

    Worst support in the business

    We've been with Superb for over 10 years (as of 2017). In the last 2-3 years, any time we want to get support it's pulling teeth. Their contact forms are always broken (intentionally). If live chat is unavailable, they give you a "guaranteed reply" contact form that gets a reply 0% of the time. Their live chat support are basically clueless, basically just bodies hired off the street. The only way to get any actual support is to call in to specific data centers. (Don't bother calling their HQ. You'll just get a long series of advertisements and then they'll hang up on you.) I've had a support ticket open dealing with unresolved and massively-debilitating packetloss for some of our users for over a month now. They do as little as possible about it. Rumor is, if you want support from Superb, you have to harass them every single day until they just give in and grease your squeaky wheel. An embarrassment of a company. Choose any provider but these guys. Absolutely terrible.

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