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very off-hand response from JustHost
I had been very happy with SuperGreenHosting throughout
2011 until JustHost took over.
The SuperGreenHosting customer support guys were a
pleasure to deal with, they would go the extra mile for you,
and deal with any tasks very promptly and 100%
professionally. I experienced no problems whatsoever with
their hosting of my site, 100% up-time etc, all great.
I also particularly valued the company's green hosting policy
and the green badges they provided to show my web visitors
that my website was a certified green site.
This all changed when JustHost took over. Although they
claim that they are continuing the green policies previously
created by SGH on their new company website, a rude and
off-hand customer support person informed me in December
that this was not so.
Today I was surprised to get a call from my bank about an
attempt to withdraw a payment from my account by
SGH/JustHost which was higher than I would expect for my
yearly renewal based on what I paid last year.
I have now sent my termination notice to JustHost and moved
to a new web hosting provider with good green credentials
and great guys at Customer Support from what I can make
out from my interactions with them today.
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