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  • 2.00
    January 04, 2012
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    January 04, 2012

    very off-hand response from JustHost

    I had been very happy with SuperGreenHosting throughout 2011 until JustHost took over. The SuperGreenHosting customer support guys were a pleasure to deal with, they would go the extra mile for you, and deal with any tasks very promptly and 100% professionally. I experienced no problems whatsoever with their hosting of my site, 100% up-time etc, all great. I also particularly valued the company's green hosting policy and the green badges they provided to show my web visitors that my website was a certified green site. This all changed when JustHost took over. Although they claim that they are continuing the green policies previously created by SGH on their new company website, a rude and off-hand customer support person informed me in December that this was not so. Today I was surprised to get a call from my bank about an attempt to withdraw a payment from my account by SGH/JustHost which was higher than I would expect for my yearly renewal based on what I paid last year. I have now sent my termination notice to JustHost and moved to a new web hosting provider with good green credentials and great guys at Customer Support from what I can make out from my interactions with them today.

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