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  • 2.00
    November 06, 2011
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    November 06, 2011

    Site down for several days

    My domain with Super Green Hosting was about to expire, and I paid my invoice 5 days before the date of expiration. All was well, and I received a receipt stating my payment had been processed. So I was quite surprised when my site was down on the date of expiration. I contacted tech support, only to be told my domain had expired because I did not pay. When I forwarded my receipt of payment, I was told that billing would be in touch with me sometime "later." So far, my site is still down. Very unhelpful customer service. To the company's credit, this if the first time I have had a problem during my year of use. However, this is a pretty big and irritating problem.

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