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  • 3.80
    March 25, 2016
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support

    Comments ()

    March 25, 2016

    www.thexyz.com

    Earth to Support

    Great email, terrible support. No one answers the phones. No one calls you back. The chat is nonexistent. They will however give you a ticket number online.

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    Comments ()

    • Ben, Thanks for your feedback. Ticket is the best way to reach out for support. The phone and live chat system is only staffed Monday to Friday 9am to 7pm. The staff on chat are best suited for sales and billing inquiries. There can be short delays with phone lines at busy times. The fastest way to get support is through ticket as that goes direct to our level 2 support staff. Thanks for being a customer of Thexyz!

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