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  • 2,60
    November 26, 2018
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support

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    November 26, 2018

    DISHONEST Business

    I got a 6-month plan with them. After 6 months with no warning, they renewed my subscription. I only found out going through my monthly expenses. When I contacted them to terminate my account they said: "no problem". They terminated my account without a refund. So I paid for an extra 6 months and I do not even have access to the service that I paid for. I then tried to contact customer service, no one is cooperating. Ultra Web Hosting is a DISHONEST Business. Avoid doing business with them, especially if you are looking for a long-term solution.

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    • Hello Remy, As per our service agreement, plans renew automatically on their anniversary. You are welcome to cancel at any time. We do indeed refund renewals which were not canceled properly as long as the licenses have not rolled past that date. I am sorry you had a bad experience with our service. Unfortunately, I am not finding any account under your name and unable to assist you further. Thank you, David Turner

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