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  • 2.00
    January 23, 2014
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    January 23, 2014

    Web Hosting Pad Steals money

    We had their service for a couple years, until our graphics storage exceeded their capacity. Their policy is that graphics can't exceed a certain percentage of your whole storage amount. So even if your whole amount is well under any limits, if the graphics is too large a chunk of that, they will shut down your sites. We therefore changed to another host in 2013. We cancelled our account. But in December, they billed us for the upcoming year anyway. They won't refund our money even though they are providing NO SERVICE for us. They claim we had to make a written request for a cancellation, even though no customer service rep told us this. BEWARE that their phone reps do not tell you everything. If you sign up, they may take money you don't want to spend and they won't refund it.

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