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  • 1.00
    February 20, 2014
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    February 20, 2014

    BEWARE : misleading Money Back Guarantee

    I signed up because of the price. I finally decided to use 30 day money back guarantee because I did not need a hosting service anymore - I had not even logged in or uploaded anything after my account was created. I asked to cancel my account and got offered to extend the money back guarantee to 60 days. I took the opportunity to keep their services just in case and cancel them later, which I did, within the 60 day period, by filling in the cancellation form. They terminated my account but when I asked about the money back guarantee, they responded that they didn't know I wanted it to be extended, and that it had not been extended - consequently, no money back. Just like that. I paid for 4 years of service and I get nothing - not even the opportunity to use the service I paid for, since my account was cancelled. I give them the minimum score in every category - since I paid the full price and I get no service at all, it sounds fair to me.

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