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  • 1.40
    May 08, 2014
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    May 08, 2014

    Worst customer service out there!

    This makes the third time now in three years that I am sitting here, waiting for communication with the tech folks by ticket (since no one with REAL authority ever answers a phone) as they offer a phrase or at most a sentence at a time in response to my requests that they deal with an issue. It's an issue that has knocked twelve of my clients sites offline, yet their support folks insist on keeping this trouble ticket marked "low priority" - even though the sites have been down for nine hours now. Seriously? My account being dead in the water is a "Low Priority" to you folks? And a cryptic line of "explanation" (without fixing anything) every via email from an admin once ever forty to fifty minutes is "customer support?" Worst company out there...

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