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Worst customer service out there!
This makes the third time now in three years
that I am sitting here, waiting for
communication with the tech folks by ticket
(since no one with REAL authority ever answers a
phone) as they offer a phrase or at most a
sentence at a time in response to my requests
that they deal with an issue. It's an issue that
has knocked twelve of my clients sites offline,
yet their support folks insist on keeping this
trouble ticket marked "low priority" - even
though the sites have been down for nine hours
Seriously? My account being dead in the water is
a "Low Priority" to you folks? And a cryptic
line of "explanation" (without fixing anything)
every via email from an admin once ever forty to
fifty minutes is "customer support?"
Worst company out there...
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