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  • 1.80
    January 17, 2016
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support

    Comments ()

    January 17, 2016

    www.webhostingpad.com

    lousy service, rip off for renewal !

    I am their customer since 2010 till 2016, was really worst uptime back in that time, but it was the cheapest multi site hosting service company then. They improved a lot over these few years. But still always down, like 5,6 time a year. And every time I contact support, they would not reply until they sorted out the issue. So basically useless! I paid $71.64 for 3 years in the past 6 years, (2 contracts). But suddenly they want $161.64 for the coming 3 years ! That's insane! Ok, so I stop renewing and moved to ehost.com (paid $99/ 3 yrs.). But they cut my account 5 days before expiring ! That's so naive ! Luckily, I moved all my files just a couple of hours before that. My advice, if you are hosting your personal blog there, you should be fine. It's the cheapest out there like $1.99/ mo., but make sure you move before expiring.

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    • I'm sorry for the unexpected change in your bill. Our $1.99/month pricing is a special introductory offer and our plans do renew at the regular rates. Between 2010 and 2013 we changed our billing system and when that happened there were some accounts that didn't have the prices updated to the regular renewal rates, so you actually got renewed at the special introductory rate for a second term. Since then, our billing system has been updated and all prices are correct now which is why your most recent bill was higher. When cancelling your account you are given two options, to either cancel immediately or at the end of the billing term and if you choose immediate your account will be cancelled right away. I will double check our cancellation procedure to make sure this is as clear as possible so we avoid issues with early account cancellation in the future. I certainly wish you well with eHost.com, but I urge you to check their renewal rates. Their 3 year renewal is currently $5.98/month ($215.28 for 3 years) which is over $50.00 more than our 3 year renewal.

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