Thank you very much for your feed back I apologize for any issues you've experienced with our support team.
Unfortunately I can't answer your problem directly as no account information was provided in the review, but I would be happy to investigate your issue further.
Please email firstname.lastname@example.org with any information relative to your account so I can look into this.
I would hate to lose you as a customer based on a negative customer service experience.
This instance is not something we pride ourselves in.
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