I apologize for any issues you've experienced while having an account with us.
To avoid interruptions of service all of our accounts are setup for auto renewal.
Transferring a website away doesn't mean your cancelling your service, as you may potentially be using the account to host other websites.
As referenced in our terms of service you must submit a cancellation formally within the account manager.
We send out renewal reminders 30 days prior to any charge being made.
Additionally, these reminders provide instructions on how to cancel your account if you don't want it to renew.
I apologize if you didn't find the interface user friendly.
We work hard to ensure that the interface is as easy as possible to use.
We welcome any suggestions or recommendations you have that would make it more user friendly.
We appreciate your feed back and look forward to any recommendations you would be willing to provide.
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