I'm sorry to hear about your experience. The truth is, a lot of security relies on user cooperation. We can protect your site from many forms of malicious activity, but we rely on clients to create strong passwords and update their unsecure WordPress plugins and themes. Even when all aspects of security are covered, exceptions do exist and hackers can get through, at which point we will do all we can to restore your account and help you to maintain proper account security practices.
Again, I'm very sorry to hear that this happened. If you're still with us and still having issues, please contact our support so we can help you. I assure you we will do everything we can.
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