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  • 3.00
    March 24, 2017
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support

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    March 24, 2017

    www.webhostingpad.com

    Shared SMTP IP permanently blacklisted

    Regardless on which server you are put, their SMTP IP which is shared is constantly blacklisted. It means that the mail you send simply is plain refused by the recipients or goes nowhere. Plained refused by GMX.DE, GMX.NET, WEB.DE and a few others - if you have German customers, you'll have a very very hard time. And not arriving - or arriving with terrible delays - for instance yahoo recipients. We have lodged multiple support tickets. They have ALWAYS reply very quickly. We have ALWAYS receive a short-term fix - like they try to delist their servers or rotate their SMTP IP or move to a different server. The fix works for a few hours or a few days. Then, they are blacklisted again, and again, and again, for months now. Every other week! Surely, this can happen a couple of times. However, if it happens every WEEK for months and months - then this is unacceptable. I give price 0 because email blacklist is killing me. Even though their price-quality could be 5 stars. PITY !!!

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    • Hi Thomas, for the sake of brevity and simplicity, I will refer you to our answer to you on Host Advice. We understand your frustration, and hope you'll consider the options we presented, and attempt to work with us for a permanent - to the best of all possibilities - resolution to this problem.

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