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  • 1.00
    April 06, 2017
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    April 06, 2017

    www.webhostingpad.com

    Sneaky automatic charging

    I stayed with this hosting for 5 years and did not have many complains, the server was off few times, but I only have 3 simple websites so I did not really care that much. Until I got into this mess with automatic renewal. So when they announced that they are going to charge me double price for coming 5 years, I have decided not to continue, but I payed another service just 3 days before expiry date and webhostingpad used my credit card details for charge me for hosting renewal without my confirmation. They refuse to refund me and I still can't remove my credit card details from the system.

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    • Hi Anna, I apologize you were caught off-guard by automatic renewals, but we have never tried to be sneaky about it. Automatic renewal is written into our terms. The reason we automatically renew is so that customers don't experience any interruptions in service every time their hosting renews. By automatically renewing, we are able to provide continuous service. If you were planning to cancel, you needed to submit a cancellation request. Otherwise we won't know you don't want to continue with your service. We wish you the best of luck moving forward, but we suggest you read the terms for any host you're planning to move to - you will be hard-pressed to find one that doesn't schedule automatic renewals, as it's the standard in the industry (for the reason we stated above.)

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