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permanently blacklisted !!!
I have lodged some 20 tickets over the past 12 months. Always the same problem: blacklisted SMTP IP (shared) results in bounced mail.
They host too many spammers and abusers and since the SMTP IP (sending IP) is shared, your mail hardly ever arrives.
Gmail goes constantly in Spam and Hotmail / GMX bounces completed.
Hotmail: Unfortunately, messages from [126.96.36.199] weren't sent. Please contact your Internet service provider since part of their network is on our block list (AS3140).
GMX: 554-IP address is black listed. 554 For explanation visit http://postmaster.gmx.com/en/error-messages?ip=188.8.131.52&c=bip
ONLY EXCUSES FROM THEM for the past months.
They promised to put my domain on a well-reputed IP (whatever that means) - they DID NOT.
They promised to clean/unlist their SMTP IP - no idea if they do but NO result whatsoever.
If you want to send 3-4 emails a day to gmail or hotmail or gmx - STAY AWAY FROM WEBHOSTINGPAD.
The problem has been going on for months now (months!) - so you can see how much they "care" about customer service.
Tickets are "responded" but NO action is taken that solves the problem.
I now need to refer to a gmail email account because they are unable to provide a clean IP.
Horrible. Stay away!
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