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  • 2.00
    May 19, 2014
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    May 19, 2014

    www.wirenine.com

    Terrible customer service

    I recently purchased 7 domains with WireNine, but they have not been registered and still read pending, even more than 3 days after the purchase (they say maximum 48 hours from purchase to activation). I have sent e-mails, opened tickets, and tried their chat service - but I have had no responses. The only e-mail I received was saying they needed a copy of some photo ID, which seemed very bizarre - I have purchased domain names before and have (a) never had to wait, and (b) never been asked for photo ID. I am still waiting for a response. They seem cheap, but when you don't get the service they promise, it turns out quite the opposite. A very dissatisfied customer.

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