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  • 2.60
    May 12, 2016
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support
    May 12, 2016

    www.wirenine.com

    Was good but support is getting worse and worse

    About 4 years ago I switched from kvchosting to wirenine. The performance improvement is so huge that I was extremely happy. So I not only renewed the plan but also upgraded to high level plan at $45/month. However the support is getting worse and worse, high priority tickets are not answered in time. Email server refused my connection now and then, which is never fixed at the root. When it happens, my tickets usually takes hours and hours to get a short response asking more info, which has been in the original ticket because of many times of previous occurrence. Meanwhile I can only wait pathetically since email is critical to me. Good speed, bad support trends down. Moved my website away although there are 7 months of hosting left (worth over $300).

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