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  • 1.20
    May 01, 2015
    • User-friendliness
    • Price
    • Reliability & Uptime
    • Software
    • Tech support

    The Worst Tech Support Ever!

    I work at a marketing firm and one of our website clients has a domain he registered with Yahoo. He is launching a new site and his hosting (elsewhere) had expired. He asked me to assist him with setting up a new hosting plan at our developer's preferred provider and help with getting the new site up. The Yahoo domain interface is awful, the account had something wrong with it, and their tech support refused to talk me through the settings because I didn't create the account. They called my client (who didn't understand any of it). I have worked with a ton of domain and hosting providers over the years and have never run into anything like it. I was not asking them to give me sensitive information, just general tech support! I find it hard to believe that none of the people who have domains with them hire developers to set them up. They should be used to talking to the people who actually put the sites online.They still haven't even fixed his issue (domain is stuck in Pending).

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