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1and1 Reviews

About

  • Wide Selection of Products and Services
  • 24/7 Phone/Email Technical Support
  • 30-Day Money Back Guarantee
  • Windows or Linux Platform
  • Professional Website Builder - 1&1 MyWebsite

1&1 Internet, a well-recognized leader amongst global domain name registrars and web hosting providers, offers a complete range of feature-rich web services for every need, skill level, and budget. All of their products have been designed to provide the ideal combination of innovative features and affordability, with no hidden costs. With 1&1 you get the highest quality, top security, and unshakable reliability. 1&1 Internet has a multi-million customer base that allows them to hold one of the leading positions on the market. Nevertheless, our recent 1&1 user-written reviews signal that there are some serious issues with their support staff solving problems. If you host your website with 1&1 or use any of their services, please post your review here to help us keep track of how they are doing.

Shared

  • Unlimited Bandwidth and Storage
  • Windows or Linux Platform
  • 24/7 Support
  • Unlimited Databases
  • Unlimited E-Mail Accounts
  • Free Domain

1&1 offers a 30-Day Money Back Guarantee on all Shared Hosting plans. 24/7 is available globally in multiple languages. If within 30 days decided that you are not completely happy with 1&1 you'll receive your money back - no questions asked.

VPS

  • VPS Plans Starting from $4.99/mo
  • Parallels Virtuozzo Containers & Plesk 12
  • Easy and Fast Setup
  • 24/7 Phone & E-mail Support
  • Money Back Guarantee

1&1 VPS meet the gap between high-end web hosting and dedicated servers. The 1&1 Linux plan gives you full root access at a great price, the 1&1 Windows plan gives you flexibility, power, and full administrative access with Microsoft system compatibility. 1&1 Virtual Private Servers (VPS) - Combining the flexibility of a dedicated server with an affordable price.

Dedicated

  • Value Plans starting from just $39.99/mo
  • Premium Plans starting from just $99.99/mo
  • Cutting-edge, energy efficient technology
  • Optimized application performance
  • Plesk 9 included for FREE with Windows and Linux servers
  • Money Back Guarantee

Dedicated Servers from 1&1 - A powerful line of servers designed for high performance websites. Linux Servers - Self-configured for your individual needs. Windows Servers - Completely configurable! Choosing a reliable dedicated server is important. 1&1 is both the world's biggest web host, and the fastest growing. Their global community is 14.11 million customer contracts strong.

Cloud

  • Full root access
  • Sleep mode- store data for up to 6 months-no cost
  • 2000 GB Traffic included
  • 24/7 Free Phone and Email support
  • Add up to 99 virtual machines under one contract

With the 1&1 Dynamic Cloud Server, you’ll benefit from numerous features. You‘ll act as adminisrator, receive full root access, and can select from a wide variety of operating systems. Additionally, 1&1 Dynamic Cloud servers come with Snapshot, a configurable external firewall, and the latest version of Parallels® Plesk.

Historical Rating
Years Months
Overall Reviews & Ratings
User-friendliness
Price
Reliability & Uptime
Software
Tech support
Average Rating

5 Stars (38)

4 Stars (26)

3 Stars (79)

2 Stars (265)

1 Stars (494)

N/A (38)

Total reviews : 940
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site
http://www.1and1.com/
Historical Rating
Years Months
Overall Reviews & Ratings
User-friendliness
Price
Reliability & Uptime
Software
Tech support
Average Rating

5 Stars (38)

4 Stars (26)

3 Stars (79)

2 Stars (265)

1 Stars (494)

N/A (38)

Total reviews : 940
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site

About

  • Wide Selection of Products and Services
  • 24/7 Phone/Email Technical Support
  • 30-Day Money Back Guarantee
  • Windows or Linux Platform
  • Professional Website Builder - 1&1 MyWebsite

1&1 Internet, a well-recognized leader amongst global domain name registrars and web hosting providers, offers a complete range of feature-rich web services for every need, skill level, and budget. All of their products have been designed to provide the ideal combination of innovative features and affordability, with no hidden costs. With 1&1 you get the highest quality, top security, and unshakable reliability. 1&1 Internet has a multi-million customer base that allows them to hold one of the leading positions on the market. Nevertheless, our recent 1&1 user-written reviews signal that there are some serious issues with their support staff solving problems. If you host your website with 1&1 or use any of their services, please post your review here to help us keep track of how they are doing.

Shared

  • Unlimited Bandwidth and Storage
  • Windows or Linux Platform
  • 24/7 Support
  • Unlimited Databases
  • Unlimited E-Mail Accounts
  • Free Domain

1&1 offers a 30-Day Money Back Guarantee on all Shared Hosting plans. 24/7 is available globally in multiple languages. If within 30 days decided that you are not completely happy with 1&1 you'll receive your money back - no questions asked.

VPS

  • VPS Plans Starting from $4.99/mo
  • Parallels Virtuozzo Containers & Plesk 12
  • Easy and Fast Setup
  • 24/7 Phone & E-mail Support
  • Money Back Guarantee

1&1 VPS meet the gap between high-end web hosting and dedicated servers. The 1&1 Linux plan gives you full root access at a great price, the 1&1 Windows plan gives you flexibility, power, and full administrative access with Microsoft system compatibility. 1&1 Virtual Private Servers (VPS) - Combining the flexibility of a dedicated server with an affordable price.

Dedicated

  • Value Plans starting from just $39.99/mo
  • Premium Plans starting from just $99.99/mo
  • Cutting-edge, energy efficient technology
  • Optimized application performance
  • Plesk 9 included for FREE with Windows and Linux servers
  • Money Back Guarantee

Dedicated Servers from 1&1 - A powerful line of servers designed for high performance websites. Linux Servers - Self-configured for your individual needs. Windows Servers - Completely configurable! Choosing a reliable dedicated server is important. 1&1 is both the world's biggest web host, and the fastest growing. Their global community is 14.11 million customer contracts strong.

Cloud

  • Full root access
  • Sleep mode- store data for up to 6 months-no cost
  • 2000 GB Traffic included
  • 24/7 Free Phone and Email support
  • Add up to 99 virtual machines under one contract

With the 1&1 Dynamic Cloud Server, you’ll benefit from numerous features. You‘ll act as adminisrator, receive full root access, and can select from a wide variety of operating systems. Additionally, 1&1 Dynamic Cloud servers come with Snapshot, a configurable external firewall, and the latest version of Parallels® Plesk.

  • Wide Selection of Products and Services
  • 24/7 Phone/Email Technical Support
  • 30-Day Money Back Guarantee
  • Windows or Linux Platform
  • Professional Website Builder - 1&1 MyWebsite

1&1 Internet, a well-recognized leader amongst global domain name registrars and web hosting providers, offers a complete range of feature-rich web services for every need, skill level, and budget. All of their products have been designed to provide the ideal combination of innovative features and affordability, with no hidden costs. With 1&1 you get the highest quality, top security, and unshakable reliability. 1&1 Internet has a multi-million customer base that allows them to hold one of the leading positions on the market. Nevertheless, our recent 1&1 user-written reviews signal that there are some serious issues with their support staff solving problems. If you host your website with 1&1 or use any of their services, please post your review here to help us keep track of how they are doing.

  • Unlimited Bandwidth and Storage
  • Windows or Linux Platform
  • 24/7 Support
  • Unlimited Databases
  • Unlimited E-Mail Accounts
  • Free Domain

1&1 offers a 30-Day Money Back Guarantee on all Shared Hosting plans. 24/7 is available globally in multiple languages. If within 30 days decided that you are not completely happy with 1&1 you'll receive your money back - no questions asked.

  • VPS Plans Starting from $4.99/mo
  • Parallels Virtuozzo Containers & Plesk 12
  • Easy and Fast Setup
  • 24/7 Phone & E-mail Support
  • Money Back Guarantee

1&1 VPS meet the gap between high-end web hosting and dedicated servers. The 1&1 Linux plan gives you full root access at a great price, the 1&1 Windows plan gives you flexibility, power, and full administrative access with Microsoft system compatibility. 1&1 Virtual Private Servers (VPS) - Combining the flexibility of a dedicated server with an affordable price.

  • Value Plans starting from just $39.99/mo
  • Premium Plans starting from just $99.99/mo
  • Cutting-edge, energy efficient technology
  • Optimized application performance
  • Plesk 9 included for FREE with Windows and Linux servers
  • Money Back Guarantee

Dedicated Servers from 1&1 - A powerful line of servers designed for high performance websites. Linux Servers - Self-configured for your individual needs. Windows Servers - Completely configurable! Choosing a reliable dedicated server is important. 1&1 is both the world's biggest web host, and the fastest growing. Their global community is 14.11 million customer contracts strong.

  • Full root access
  • Sleep mode- store data for up to 6 months-no cost
  • 2000 GB Traffic included
  • 24/7 Free Phone and Email support
  • Add up to 99 virtual machines under one contract

With the 1&1 Dynamic Cloud Server, you’ll benefit from numerous features. You‘ll act as adminisrator, receive full root access, and can select from a wide variety of operating systems. Additionally, 1&1 Dynamic Cloud servers come with Snapshot, a configurable external firewall, and the latest version of Parallels® Plesk.

Historical Rating
Years Months
Overall Reviews & Ratings
User-friendliness
Price
Reliability & Uptime
Software
Tech support
Average Rating

5 Stars (38)

4 Stars (26)

3 Stars (79)

2 Stars (265)

1 Stars (494)

N/A (38)

Total reviews : 940
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site

Customers' Reviews

940
1 and 1 not worth it

I had an ecommerce shop with 1and1 for about 5 years. Their website builder software is not user friendly and I had to call their support number many times. Each time I called had to wait on hold for at least 30 min. They make changes to the website without informing the customers and everytime they made changes it affected the way my website worked. The last time i lost the ability for my customers to pay with a credit card through PayPal. It took them almost a month to find a temporary fix. I had to call them over 4 times and sent an email to them to fix. They also billed my for list local 2 times even though I cancelled that option. Jumped ship to shopify and it was the best decision I've ever made. Sales doubled in the first 2 weeks. Easy to setup and quick helpful support staff. Don't waste your time with 1 and 1.

Wade

Rating : 1.8 ⋅ Date : December 09, 2016 ⋅ Recommend : No

  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
0 of 0 people found this helpful
  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
0 of 0 people found this helpful
1 and 1 not worth it

I had an ecommerce shop with 1and1 for about 5 years. Their website builder software is not user friendly and I had to call their support number many times. Each time I called had to wait on hold for at least 30 min. They make changes to the website without informing the customers and everytime they made changes it affected the way my website worked. The last time i lost the ability for my customers to pay with a credit card through PayPal. It took them almost a month to find a temporary fix. I had to call them over 4 times and sent an email to them to fix. They also billed my for list local 2 times even though I cancelled that option. Jumped ship to shopify and it was the best decision I've ever made. Sales doubled in the first 2 weeks. Easy to setup and quick helpful support staff. Don't waste your time with 1 and 1.

Wade

Rating : 1.8 ⋅ Date : December 09, 2016 ⋅ Recommend : No

after nearly 10 years, this is how they treated us

We were with 1 & 1 for nearly 10 years. At first, we had a simple and non-interactive presence on the web and didn't use any of the feature packages that it offers. So for the longest time, we didn't have to contact them for anything and the only communication we had was the quarterly invoice showing that my credit card had been billed. A few months ago, we decided to move on to another host and contacted 1&1 to close our account. It took many phone calls to customer service and a long dragged out process for it to happen. Meanwhile, we were being billed for another quarter which I had to call my credit company to reverse. I had expected more professionalism from their customer service, especially after close to 10 years as a customer. I would not recommend them to anyone.

Bill

Rating : 1.4 ⋅ Date : December 07, 2016 ⋅ Recommend : No

  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
after nearly 10 years, this is how they treated us

We were with 1 & 1 for nearly 10 years. At first, we had a simple and non-interactive presence on the web and didn't use any of the feature packages that it offers. So for the longest time, we didn't have to contact them for anything and the only communication we had was the quarterly invoice showing that my credit card had been billed. A few months ago, we decided to move on to another host and contacted 1&1 to close our account. It took many phone calls to customer service and a long dragged out process for it to happen. Meanwhile, we were being billed for another quarter which I had to call my credit company to reverse. I had expected more professionalism from their customer service, especially after close to 10 years as a customer. I would not recommend them to anyone.

Bill

Rating : 1.4 ⋅ Date : December 07, 2016 ⋅ Recommend : No

Ruthless

Be very careful. I have never left a negative review about anything before, but people should be warned. Once you sign up its very hard to remove yourself from their 'contract' and automatic billing. Thought I had cancelled two years ago but have just had to pay a debt collector :(

Conned

Rating : 1.0 ⋅ Date : December 06, 2016 ⋅ Recommend : No

  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
1 of 1 people found this helpful
  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
1 of 1 people found this helpful
Ruthless

Be very careful. I have never left a negative review about anything before, but people should be warned. Once you sign up its very hard to remove yourself from their 'contract' and automatic billing. Thought I had cancelled two years ago but have just had to pay a debt collector :(

Conned

Rating : 1.0 ⋅ Date : December 06, 2016 ⋅ Recommend : No

Avoid these cowboys

I've been with 1&1 for years with my business. We then took on a 'trial' of their local listing service and decided to cancel it after three months. We are still paying for it 9 months later and have been charged fees for trying to cancel the direct debit. We then tried to cancel our entire account after this terrible service - 6 months later, it is still active and still being charged. Avoid these scammers and spend a bit more on a provider who will let you choose what to do with your own money.

Liam Walters

Rating : 1.6 ⋅ Date : December 06, 2016 ⋅ Recommend : No

Answer from 1and1

Hello Liam. I'm sorry to hear that you're still paying for something that you thought was canceled. I'm happy to help you with this, I would just need more information. Can you please email me directly at help@1and1.com from the email on file, and I can look into how this happened? Thank you! - Tara, 1&1

Tara 1&1 @ 1and1
  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
3 of 3 people found this helpful
  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
3 of 3 people found this helpful
Avoid these cowboys

I've been with 1&1 for years with my business. We then took on a 'trial' of their local listing service and decided to cancel it after three months. We are still paying for it 9 months later and have been charged fees for trying to cancel the direct debit. We then tried to cancel our entire account after this terrible service - 6 months later, it is still active and still being charged. Avoid these scammers and spend a bit more on a provider who will let you choose what to do with your own money.

Liam Walters

Rating : 1.6 ⋅ Date : December 06, 2016 ⋅ Recommend : No

Answer from 1and1

Hello Liam. I'm sorry to hear that you're still paying for something that you thought was canceled. I'm happy to help you with this, I would just need more information. Can you please email me directly at help@1and1.com from the email on file, and I can look into how this happened? Thank you! - Tara, 1&1

Tara 1&1 @ 1and1
Did not sign up

I don't even know what 1&1 internet company is. I never signed up and have gotten a bill stating I have a delinquent account? I've now been on the line waiting to speak to a representative for half an hour. I haven't gotten anyone whatsoever. Is this a scam site because I will be filing fraudulent charges once I investigate more.

Leann

Rating : 1.0 ⋅ Date : December 06, 2016 ⋅ Recommend : No

Answer from 1and1

Hello Leann. It's never good to hear that you were unaware of the order. I can help you with this, please send me an email to help@1and1.com with any information that you have. Once I am able to locate the account, I can process a cancellation for you. Thank you! - Tara, 1&1

Tara 1&1 @ 1and1
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
Did not sign up

I don't even know what 1&1 internet company is. I never signed up and have gotten a bill stating I have a delinquent account? I've now been on the line waiting to speak to a representative for half an hour. I haven't gotten anyone whatsoever. Is this a scam site because I will be filing fraudulent charges once I investigate more.

Leann

Rating : 1.0 ⋅ Date : December 06, 2016 ⋅ Recommend : No

Answer from 1and1

Hello Leann. It's never good to hear that you were unaware of the order. I can help you with this, please send me an email to help@1and1.com with any information that you have. Once I am able to locate the account, I can process a cancellation for you. Thank you! - Tara, 1&1

Tara 1&1 @ 1and1

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