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1and1 Reviews

About

  • Wide Selection of Products and Services
  • 24/7 Phone/Email Technical Support
  • 30-Day Money Back Guarantee
  • Windows or Linux Platform
  • Professional Website Builder - 1&1 MyWebsite

1&1 Internet, a well-recognized leader amongst global domain name registrars and web hosting providers, offers a complete range of feature-rich web services for every need, skill level, and budget. All of their products have been designed to provide the ideal combination of innovative features and affordability, with no hidden costs. With 1&1 you get the highest quality, top security, and unshakable reliability. 1&1 Internet has a multi-million customer base that allows them to hold one of the leading positions on the market. Nevertheless, our recent 1&1 user-written reviews signal that there are some serious issues with their support staff solving problems. If you host your website with 1&1 or use any of their services, please post your review here to help us keep track of how they are doing.

Shared

  • Unlimited Bandwidth and Storage
  • Windows or Linux Platform
  • 24/7 Support
  • Unlimited Databases
  • Unlimited E-Mail Accounts
  • Free Domain

1&1 offers a 30-Day Money Back Guarantee on all Shared Hosting plans. 24/7 is available globally in multiple languages. If within 30 days decided that you are not completely happy with 1&1 you'll receive your money back - no questions asked.

VPS

  • VPS Plans Starting from $4.99/mo
  • Parallels Virtuozzo Containers & Plesk 12
  • Easy and Fast Setup
  • 24/7 Phone & E-mail Support
  • Money Back Guarantee

1&1 VPS meet the gap between high-end web hosting and dedicated servers. The 1&1 Linux plan gives you full root access at a great price, the 1&1 Windows plan gives you flexibility, power, and full administrative access with Microsoft system compatibility. 1&1 Virtual Private Servers (VPS) - Combining the flexibility of a dedicated server with an affordable price.

Dedicated

  • Value Plans starting from just $39.99/mo
  • Premium Plans starting from just $99.99/mo
  • Cutting-edge, energy efficient technology
  • Optimized application performance
  • Plesk 9 included for FREE with Windows and Linux servers
  • Money Back Guarantee

Dedicated Servers from 1&1 - A powerful line of servers designed for high performance websites. Linux Servers - Self-configured for your individual needs. Windows Servers - Completely configurable! Choosing a reliable dedicated server is important. 1&1 is both the world's biggest web host, and the fastest growing. Their global community is 14.11 million customer contracts strong.

Cloud

  • Full root access
  • Sleep mode- store data for up to 6 months-no cost
  • 2000 GB Traffic included
  • 24/7 Free Phone and Email support
  • Add up to 99 virtual machines under one contract

With the 1&1 Dynamic Cloud Server, you’ll benefit from numerous features. You‘ll act as adminisrator, receive full root access, and can select from a wide variety of operating systems. Additionally, 1&1 Dynamic Cloud servers come with Snapshot, a configurable external firewall, and the latest version of Parallels® Plesk.

Historical Rating
Years Months
Overall Reviews & Ratings
User-friendliness
Price
Reliability & Uptime
Software
Tech support
Average Rating

5 Stars (38)

4 Stars (26)

3 Stars (79)

2 Stars (267)

1 Stars (510)

N/A (38)

Total reviews : 958
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site
http://www.1and1.com/
Historical Rating
Years Months
Overall Reviews & Ratings
User-friendliness
Price
Reliability & Uptime
Software
Tech support
Average Rating

5 Stars (38)

4 Stars (26)

3 Stars (79)

2 Stars (267)

1 Stars (510)

N/A (38)

Total reviews : 958
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site

About

  • Wide Selection of Products and Services
  • 24/7 Phone/Email Technical Support
  • 30-Day Money Back Guarantee
  • Windows or Linux Platform
  • Professional Website Builder - 1&1 MyWebsite

1&1 Internet, a well-recognized leader amongst global domain name registrars and web hosting providers, offers a complete range of feature-rich web services for every need, skill level, and budget. All of their products have been designed to provide the ideal combination of innovative features and affordability, with no hidden costs. With 1&1 you get the highest quality, top security, and unshakable reliability. 1&1 Internet has a multi-million customer base that allows them to hold one of the leading positions on the market. Nevertheless, our recent 1&1 user-written reviews signal that there are some serious issues with their support staff solving problems. If you host your website with 1&1 or use any of their services, please post your review here to help us keep track of how they are doing.

Shared

  • Unlimited Bandwidth and Storage
  • Windows or Linux Platform
  • 24/7 Support
  • Unlimited Databases
  • Unlimited E-Mail Accounts
  • Free Domain

1&1 offers a 30-Day Money Back Guarantee on all Shared Hosting plans. 24/7 is available globally in multiple languages. If within 30 days decided that you are not completely happy with 1&1 you'll receive your money back - no questions asked.

VPS

  • VPS Plans Starting from $4.99/mo
  • Parallels Virtuozzo Containers & Plesk 12
  • Easy and Fast Setup
  • 24/7 Phone & E-mail Support
  • Money Back Guarantee

1&1 VPS meet the gap between high-end web hosting and dedicated servers. The 1&1 Linux plan gives you full root access at a great price, the 1&1 Windows plan gives you flexibility, power, and full administrative access with Microsoft system compatibility. 1&1 Virtual Private Servers (VPS) - Combining the flexibility of a dedicated server with an affordable price.

Dedicated

  • Value Plans starting from just $39.99/mo
  • Premium Plans starting from just $99.99/mo
  • Cutting-edge, energy efficient technology
  • Optimized application performance
  • Plesk 9 included for FREE with Windows and Linux servers
  • Money Back Guarantee

Dedicated Servers from 1&1 - A powerful line of servers designed for high performance websites. Linux Servers - Self-configured for your individual needs. Windows Servers - Completely configurable! Choosing a reliable dedicated server is important. 1&1 is both the world's biggest web host, and the fastest growing. Their global community is 14.11 million customer contracts strong.

Cloud

  • Full root access
  • Sleep mode- store data for up to 6 months-no cost
  • 2000 GB Traffic included
  • 24/7 Free Phone and Email support
  • Add up to 99 virtual machines under one contract

With the 1&1 Dynamic Cloud Server, you’ll benefit from numerous features. You‘ll act as adminisrator, receive full root access, and can select from a wide variety of operating systems. Additionally, 1&1 Dynamic Cloud servers come with Snapshot, a configurable external firewall, and the latest version of Parallels® Plesk.

  • Wide Selection of Products and Services
  • 24/7 Phone/Email Technical Support
  • 30-Day Money Back Guarantee
  • Windows or Linux Platform
  • Professional Website Builder - 1&1 MyWebsite

1&1 Internet, a well-recognized leader amongst global domain name registrars and web hosting providers, offers a complete range of feature-rich web services for every need, skill level, and budget. All of their products have been designed to provide the ideal combination of innovative features and affordability, with no hidden costs. With 1&1 you get the highest quality, top security, and unshakable reliability. 1&1 Internet has a multi-million customer base that allows them to hold one of the leading positions on the market. Nevertheless, our recent 1&1 user-written reviews signal that there are some serious issues with their support staff solving problems. If you host your website with 1&1 or use any of their services, please post your review here to help us keep track of how they are doing.

  • Unlimited Bandwidth and Storage
  • Windows or Linux Platform
  • 24/7 Support
  • Unlimited Databases
  • Unlimited E-Mail Accounts
  • Free Domain

1&1 offers a 30-Day Money Back Guarantee on all Shared Hosting plans. 24/7 is available globally in multiple languages. If within 30 days decided that you are not completely happy with 1&1 you'll receive your money back - no questions asked.

  • VPS Plans Starting from $4.99/mo
  • Parallels Virtuozzo Containers & Plesk 12
  • Easy and Fast Setup
  • 24/7 Phone & E-mail Support
  • Money Back Guarantee

1&1 VPS meet the gap between high-end web hosting and dedicated servers. The 1&1 Linux plan gives you full root access at a great price, the 1&1 Windows plan gives you flexibility, power, and full administrative access with Microsoft system compatibility. 1&1 Virtual Private Servers (VPS) - Combining the flexibility of a dedicated server with an affordable price.

  • Value Plans starting from just $39.99/mo
  • Premium Plans starting from just $99.99/mo
  • Cutting-edge, energy efficient technology
  • Optimized application performance
  • Plesk 9 included for FREE with Windows and Linux servers
  • Money Back Guarantee

Dedicated Servers from 1&1 - A powerful line of servers designed for high performance websites. Linux Servers - Self-configured for your individual needs. Windows Servers - Completely configurable! Choosing a reliable dedicated server is important. 1&1 is both the world's biggest web host, and the fastest growing. Their global community is 14.11 million customer contracts strong.

  • Full root access
  • Sleep mode- store data for up to 6 months-no cost
  • 2000 GB Traffic included
  • 24/7 Free Phone and Email support
  • Add up to 99 virtual machines under one contract

With the 1&1 Dynamic Cloud Server, you’ll benefit from numerous features. You‘ll act as adminisrator, receive full root access, and can select from a wide variety of operating systems. Additionally, 1&1 Dynamic Cloud servers come with Snapshot, a configurable external firewall, and the latest version of Parallels® Plesk.

Historical Rating
Years Months
Overall Reviews & Ratings
User-friendliness
Price
Reliability & Uptime
Software
Tech support
Average Rating

5 Stars (38)

4 Stars (26)

3 Stars (79)

2 Stars (267)

1 Stars (510)

N/A (38)

Total reviews : 958
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site

Customers' Reviews

958
They charge you for things you did not order or use, then refer it to a debt collector if you don't pay

I bought and paid for a domain name for 1 year only, and made sure auto-renewal was turned off. 3 months later, they sent an invoice for $14.97 for "a Website Builder Plus program", which I did not order and did not use. I called them and was transferred from one person to another (over an hour on the phone) until I finally reached a person who verified that I did not order that program and owed no money. He said he would delete the error from my account. Six weeks later, I receive a letter from a debt collection agency saying that 1and1 had referred a debt for an unpaid $14.97 charge to them. Now I get to go through the hassle of sending a certified letter to the debt collector disputing the debt, and possibly hiring a lawyer. This company is a scam!

Natalia

Rating : 1.0 ⋅ Date : January 13, 2017 ⋅ Recommend : No

Answer from 1and1

Hello Natalia, I'd like to apologize for the billing issues. First and foremost, any unpaid balance is always sent to our Collections Team after a specific amount of time, that being said, it does not effect your credit. I'd like to help you with this, can you please email me directly to help@1and1.com and refer to this review so that I can help. Thank you!

Tara 1&1 @ 1and1
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
They charge you for things you did not order or use, then refer it to a debt collector if you don't pay

I bought and paid for a domain name for 1 year only, and made sure auto-renewal was turned off. 3 months later, they sent an invoice for $14.97 for "a Website Builder Plus program", which I did not order and did not use. I called them and was transferred from one person to another (over an hour on the phone) until I finally reached a person who verified that I did not order that program and owed no money. He said he would delete the error from my account. Six weeks later, I receive a letter from a debt collection agency saying that 1and1 had referred a debt for an unpaid $14.97 charge to them. Now I get to go through the hassle of sending a certified letter to the debt collector disputing the debt, and possibly hiring a lawyer. This company is a scam!

Natalia

Rating : 1.0 ⋅ Date : January 13, 2017 ⋅ Recommend : No

Answer from 1and1

Hello Natalia, I'd like to apologize for the billing issues. First and foremost, any unpaid balance is always sent to our Collections Team after a specific amount of time, that being said, it does not effect your credit. I'd like to help you with this, can you please email me directly to help@1and1.com and refer to this review so that I can help. Thank you!

Tara 1&1 @ 1and1
Avoid this company at all cost!!!!

I wish I saw these review before I switched from NetSol over to these crooks! It has taken 6 months to make a payment, every time i give them a CC it gets declined ??? how is that, i use the CC every day! and when i said do you have a pay pal account, they said yes and I have to give them my info, wait, i just need your paypal account name and i can forward the money, simple. these guys make it so difficult.... I have never ever seen this giving my CC number or paying with pay pal with other vendors a problem! and then they hold you hostage till you pay!!!! and you have to fight with the indian call center to speak to someone in Pennsylvania...

Dave

Rating : 2.4 ⋅ Date : January 12, 2017 ⋅ Recommend : No

Answer from 1and1

Hello Dave. I'm sorry to hear that you're having Billing troubles. We never like to hear that, I can help you with this. I would need you to email me directly at help@1and1.com from the email address we have on file with more information. Thank you!

Tara 1&1 @ 1and1
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
Avoid this company at all cost!!!!

I wish I saw these review before I switched from NetSol over to these crooks! It has taken 6 months to make a payment, every time i give them a CC it gets declined ??? how is that, i use the CC every day! and when i said do you have a pay pal account, they said yes and I have to give them my info, wait, i just need your paypal account name and i can forward the money, simple. these guys make it so difficult.... I have never ever seen this giving my CC number or paying with pay pal with other vendors a problem! and then they hold you hostage till you pay!!!! and you have to fight with the indian call center to speak to someone in Pennsylvania...

Dave

Rating : 2.4 ⋅ Date : January 12, 2017 ⋅ Recommend : No

Answer from 1and1

Hello Dave. I'm sorry to hear that you're having Billing troubles. We never like to hear that, I can help you with this. I would need you to email me directly at help@1and1.com from the email address we have on file with more information. Thank you!

Tara 1&1 @ 1and1
They charged $815 without my consent!!!!

1and1 internet charged my account $815 dollars without my consent. I had my bank get it back. Next, 1and1 said for me to sign a letter and fax it to them saying that the charge was ok and that they wouldn't actualy take it. See email from them below stating they would pay me back $719 back for an online store they had me pay for unknowingly for 5 years. They never paid it by the way. Now that I refuse to undue the chargeback they have pulled my site down even though I gave them $350 dollars more 3 weeks ago. Use Godaddy. 1and1 are complete crooks!!!!!!!!!! See email below from there top guy supposedly: Dear Christopher Chase, I tried to reach you at the number provided. Unfortunately,I was unable to reach you. It is extremely important to us that we address all your concerns promptly and personally. According to our records the credit of $719.88 reduced the chargeback amount to $185.17. On the Chargeback Authorization Form for legal reasons still put down the initial dispute amou

Christopher Chase

Rating : 1.0 ⋅ Date : January 12, 2017 ⋅ Recommend : No

Answer from 1and1

Hello Christopher. I'd like to start by apologizing for the troubles that you're having with the billing. I'd like to say that because this is a Public Forum, we are unable to discuss Billing, but I can say that it looks like our Billing Team is helping you with this. I'm going to keep an eye on this case and follow up with our 2nd Level Billing Team to see what's going on with this. Thank you for submitting your review.

Tara 1&1 @ 1and1
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
They charged $815 without my consent!!!!

1and1 internet charged my account $815 dollars without my consent. I had my bank get it back. Next, 1and1 said for me to sign a letter and fax it to them saying that the charge was ok and that they wouldn't actualy take it. See email from them below stating they would pay me back $719 back for an online store they had me pay for unknowingly for 5 years. They never paid it by the way. Now that I refuse to undue the chargeback they have pulled my site down even though I gave them $350 dollars more 3 weeks ago. Use Godaddy. 1and1 are complete crooks!!!!!!!!!! See email below from there top guy supposedly: Dear Christopher Chase, I tried to reach you at the number provided. Unfortunately,I was unable to reach you. It is extremely important to us that we address all your concerns promptly and personally. According to our records the credit of $719.88 reduced the chargeback amount to $185.17. On the Chargeback Authorization Form for legal reasons still put down the initial dispute amou

Christopher Chase

Rating : 1.0 ⋅ Date : January 12, 2017 ⋅ Recommend : No

Answer from 1and1

Hello Christopher. I'd like to start by apologizing for the troubles that you're having with the billing. I'd like to say that because this is a Public Forum, we are unable to discuss Billing, but I can say that it looks like our Billing Team is helping you with this. I'm going to keep an eye on this case and follow up with our 2nd Level Billing Team to see what's going on with this. Thank you for submitting your review.

Tara 1&1 @ 1and1
Should I retain domain name with 1and1?

I left an earlier comment about cancelling their hosting service and that's since been done. Just can't get back on post to respond to 1and1's response. I registered a domain name with them before I purchased the hosting plan and wonder if I should move it to another registrar. From comments on this page, alarm bells are ringing ... it's still less than 60 days ago ...

Betty

Rating : 1.0 ⋅ Date : January 12, 2017 ⋅ Recommend : No

Answer from 1and1

Hello Betty! I see you previous post, if you would like, I can help you with this. I would just need you to email me directly to help@1and1.com and we will get this sorted. Thank you for reaching out again.

Tara 1&1 @ 1and1
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
Should I retain domain name with 1and1?

I left an earlier comment about cancelling their hosting service and that's since been done. Just can't get back on post to respond to 1and1's response. I registered a domain name with them before I purchased the hosting plan and wonder if I should move it to another registrar. From comments on this page, alarm bells are ringing ... it's still less than 60 days ago ...

Betty

Rating : 1.0 ⋅ Date : January 12, 2017 ⋅ Recommend : No

Answer from 1and1

Hello Betty! I see you previous post, if you would like, I can help you with this. I would just need you to email me directly to help@1and1.com and we will get this sorted. Thank you for reaching out again.

Tara 1&1 @ 1and1
transfer domain

I registered a domain name through them ID: 57421040 cookingany.com, but I can not be transferred to another registrar domain Domain Status: klientTransferProhibited. They offer click on the different buttons to remove the lock and domain transfer to another registrar, who do not work. Request line by e-mail to the Help Desk are ignored and there is no response. In short gang of swindlers who have chosen to unfair competition and fraudulent keep their customers in captivity that do not need your services. Such as the company 1and1 should be deprived of accreditation icann, to stop their criminal activities. I demand that you have removed the lock clientTransferProhibited with my domain and I stopped at this with you all Collaboration, which was a big mistake.

Irina

Rating : 1.0 ⋅ Date : January 11, 2017 ⋅ Recommend : No

Answer from 1and1

Hello Irina! I see that you're still having troubles with getting your domain transferred. We have been emailing back and forth, I am currently working on getting this resolved for you. I'm truly sorry for the wait that this has been. I will update you as quickly as possible.

Tara 1&1 @ 1and1
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
transfer domain

I registered a domain name through them ID: 57421040 cookingany.com, but I can not be transferred to another registrar domain Domain Status: klientTransferProhibited. They offer click on the different buttons to remove the lock and domain transfer to another registrar, who do not work. Request line by e-mail to the Help Desk are ignored and there is no response. In short gang of swindlers who have chosen to unfair competition and fraudulent keep their customers in captivity that do not need your services. Such as the company 1and1 should be deprived of accreditation icann, to stop their criminal activities. I demand that you have removed the lock clientTransferProhibited with my domain and I stopped at this with you all Collaboration, which was a big mistake.

Irina

Rating : 1.0 ⋅ Date : January 11, 2017 ⋅ Recommend : No

Answer from 1and1

Hello Irina! I see that you're still having troubles with getting your domain transferred. We have been emailing back and forth, I am currently working on getting this resolved for you. I'm truly sorry for the wait that this has been. I will update you as quickly as possible.

Tara 1&1 @ 1and1

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