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1and1 Reviews

About

  • Wide Selection of Products and Services
  • 24/7 Phone/Email Technical Support
  • 30-Day Money Back Guarantee
  • Windows or Linux Platform
  • Professional Website Builder - 1&1 MyWebsite

1&1 Internet, a well-recognized leader amongst global domain name registrars and web hosting providers, offers a complete range of feature-rich web services for every need, skill level, and budget. All of their products have been designed to provide the ideal combination of innovative features and affordability, with no hidden costs. With 1&1 you get the highest quality, top security, and unshakable reliability. 1&1 Internet has a multi-million customer base that allows them to hold one of the leading positions on the market. Nevertheless, our recent 1&1 user-written reviews signal that there are some serious issues with their support staff solving problems. If you host your website with 1&1 or use any of their services, please post your review here to help us keep track of how they are doing.

Shared

  • Unlimited Bandwidth and Storage
  • Windows or Linux Platform
  • 24/7 Support
  • Unlimited Databases
  • Unlimited E-Mail Accounts
  • Free Domain

1&1 offers a 30-Day Money Back Guarantee on all Shared Hosting plans. 24/7 is available globally in multiple languages. If within 30 days decided that you are not completely happy with 1&1 you'll receive your money back - no questions asked.

VPS

  • VPS Plans Starting from $4.99/mo
  • Parallels Virtuozzo Containers & Plesk 12
  • Easy and Fast Setup
  • 24/7 Phone & E-mail Support
  • Money Back Guarantee

1&1 VPS meet the gap between high-end web hosting and dedicated servers. The 1&1 Linux plan gives you full root access at a great price, the 1&1 Windows plan gives you flexibility, power, and full administrative access with Microsoft system compatibility. 1&1 Virtual Private Servers (VPS) - Combining the flexibility of a dedicated server with an affordable price.

Dedicated

  • Value Plans starting from just $39.99/mo
  • Premium Plans starting from just $99.99/mo
  • Cutting-edge, energy efficient technology
  • Optimized application performance
  • Plesk 9 included for FREE with Windows and Linux servers
  • Money Back Guarantee

Dedicated Servers from 1&1 - A powerful line of servers designed for high performance websites. Linux Servers - Self-configured for your individual needs. Windows Servers - Completely configurable! Choosing a reliable dedicated server is important. 1&1 is both the world's biggest web host, and the fastest growing. Their global community is 14.11 million customer contracts strong.

Cloud

  • Full root access
  • Sleep mode- store data for up to 6 months-no cost
  • 2000 GB Traffic included
  • 24/7 Free Phone and Email support
  • Add up to 99 virtual machines under one contract

With the 1&1 Dynamic Cloud Server, you’ll benefit from numerous features. You‘ll act as adminisrator, receive full root access, and can select from a wide variety of operating systems. Additionally, 1&1 Dynamic Cloud servers come with Snapshot, a configurable external firewall, and the latest version of Parallels® Plesk.

Historical Rating
Years Months
Overall Reviews & Ratings
User-friendliness
Price
Reliability & Uptime
Software
Tech support
Average Rating

5 Stars (39)

4 Stars (26)

3 Stars (84)

2 Stars (275)

1 Stars (522)

N/A (38)

Total reviews : 984
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site
http://www.1and1.com/
Historical Rating
Years Months
Overall Reviews & Ratings
User-friendliness
Price
Reliability & Uptime
Software
Tech support
Average Rating

5 Stars (39)

4 Stars (26)

3 Stars (84)

2 Stars (275)

1 Stars (522)

N/A (38)

Total reviews : 984
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site

About

  • Wide Selection of Products and Services
  • 24/7 Phone/Email Technical Support
  • 30-Day Money Back Guarantee
  • Windows or Linux Platform
  • Professional Website Builder - 1&1 MyWebsite

1&1 Internet, a well-recognized leader amongst global domain name registrars and web hosting providers, offers a complete range of feature-rich web services for every need, skill level, and budget. All of their products have been designed to provide the ideal combination of innovative features and affordability, with no hidden costs. With 1&1 you get the highest quality, top security, and unshakable reliability. 1&1 Internet has a multi-million customer base that allows them to hold one of the leading positions on the market. Nevertheless, our recent 1&1 user-written reviews signal that there are some serious issues with their support staff solving problems. If you host your website with 1&1 or use any of their services, please post your review here to help us keep track of how they are doing.

Shared

  • Unlimited Bandwidth and Storage
  • Windows or Linux Platform
  • 24/7 Support
  • Unlimited Databases
  • Unlimited E-Mail Accounts
  • Free Domain

1&1 offers a 30-Day Money Back Guarantee on all Shared Hosting plans. 24/7 is available globally in multiple languages. If within 30 days decided that you are not completely happy with 1&1 you'll receive your money back - no questions asked.

VPS

  • VPS Plans Starting from $4.99/mo
  • Parallels Virtuozzo Containers & Plesk 12
  • Easy and Fast Setup
  • 24/7 Phone & E-mail Support
  • Money Back Guarantee

1&1 VPS meet the gap between high-end web hosting and dedicated servers. The 1&1 Linux plan gives you full root access at a great price, the 1&1 Windows plan gives you flexibility, power, and full administrative access with Microsoft system compatibility. 1&1 Virtual Private Servers (VPS) - Combining the flexibility of a dedicated server with an affordable price.

Dedicated

  • Value Plans starting from just $39.99/mo
  • Premium Plans starting from just $99.99/mo
  • Cutting-edge, energy efficient technology
  • Optimized application performance
  • Plesk 9 included for FREE with Windows and Linux servers
  • Money Back Guarantee

Dedicated Servers from 1&1 - A powerful line of servers designed for high performance websites. Linux Servers - Self-configured for your individual needs. Windows Servers - Completely configurable! Choosing a reliable dedicated server is important. 1&1 is both the world's biggest web host, and the fastest growing. Their global community is 14.11 million customer contracts strong.

Cloud

  • Full root access
  • Sleep mode- store data for up to 6 months-no cost
  • 2000 GB Traffic included
  • 24/7 Free Phone and Email support
  • Add up to 99 virtual machines under one contract

With the 1&1 Dynamic Cloud Server, you’ll benefit from numerous features. You‘ll act as adminisrator, receive full root access, and can select from a wide variety of operating systems. Additionally, 1&1 Dynamic Cloud servers come with Snapshot, a configurable external firewall, and the latest version of Parallels® Plesk.

  • Wide Selection of Products and Services
  • 24/7 Phone/Email Technical Support
  • 30-Day Money Back Guarantee
  • Windows or Linux Platform
  • Professional Website Builder - 1&1 MyWebsite

1&1 Internet, a well-recognized leader amongst global domain name registrars and web hosting providers, offers a complete range of feature-rich web services for every need, skill level, and budget. All of their products have been designed to provide the ideal combination of innovative features and affordability, with no hidden costs. With 1&1 you get the highest quality, top security, and unshakable reliability. 1&1 Internet has a multi-million customer base that allows them to hold one of the leading positions on the market. Nevertheless, our recent 1&1 user-written reviews signal that there are some serious issues with their support staff solving problems. If you host your website with 1&1 or use any of their services, please post your review here to help us keep track of how they are doing.

  • Unlimited Bandwidth and Storage
  • Windows or Linux Platform
  • 24/7 Support
  • Unlimited Databases
  • Unlimited E-Mail Accounts
  • Free Domain

1&1 offers a 30-Day Money Back Guarantee on all Shared Hosting plans. 24/7 is available globally in multiple languages. If within 30 days decided that you are not completely happy with 1&1 you'll receive your money back - no questions asked.

  • VPS Plans Starting from $4.99/mo
  • Parallels Virtuozzo Containers & Plesk 12
  • Easy and Fast Setup
  • 24/7 Phone & E-mail Support
  • Money Back Guarantee

1&1 VPS meet the gap between high-end web hosting and dedicated servers. The 1&1 Linux plan gives you full root access at a great price, the 1&1 Windows plan gives you flexibility, power, and full administrative access with Microsoft system compatibility. 1&1 Virtual Private Servers (VPS) - Combining the flexibility of a dedicated server with an affordable price.

  • Value Plans starting from just $39.99/mo
  • Premium Plans starting from just $99.99/mo
  • Cutting-edge, energy efficient technology
  • Optimized application performance
  • Plesk 9 included for FREE with Windows and Linux servers
  • Money Back Guarantee

Dedicated Servers from 1&1 - A powerful line of servers designed for high performance websites. Linux Servers - Self-configured for your individual needs. Windows Servers - Completely configurable! Choosing a reliable dedicated server is important. 1&1 is both the world's biggest web host, and the fastest growing. Their global community is 14.11 million customer contracts strong.

  • Full root access
  • Sleep mode- store data for up to 6 months-no cost
  • 2000 GB Traffic included
  • 24/7 Free Phone and Email support
  • Add up to 99 virtual machines under one contract

With the 1&1 Dynamic Cloud Server, you’ll benefit from numerous features. You‘ll act as adminisrator, receive full root access, and can select from a wide variety of operating systems. Additionally, 1&1 Dynamic Cloud servers come with Snapshot, a configurable external firewall, and the latest version of Parallels® Plesk.

Historical Rating
Years Months
Overall Reviews & Ratings
User-friendliness
Price
Reliability & Uptime
Software
Tech support
Average Rating

5 Stars (39)

4 Stars (26)

3 Stars (84)

2 Stars (275)

1 Stars (522)

N/A (38)

Total reviews : 984
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site

Customers' Reviews

984
Worse than GoDaddy.

I have had business dealing with 1and1 from 2014 to 2017. It is miserable. They have changed their customer interface several times. Some time for better, most of the time for the worst. By far, is there inability to CANCEL contracts. If you utilize their services, you can expect them to renew your contracts even if you have specified to them in writing multiple times not to. When you change your credit card information to prevent them from taking money from your account, they will refer your account to creditors. Stay away from 1and1.

Joe Blake

Rating : 1.4 ⋅ Date : February 21, 2017 ⋅ Recommend : No

Answer from 1and1

Hello Joe. I'm sorry that you're unhappy with the experiences that you've had with 1&1. I understand that our cancellation process can be frustrating at times. I'm sorry that your account wasn't cancelled and you were billed anyway. As far as the creditors, yes, when the account goes unpaid for 60 days, it does automatically go to collections but does not effect your credit. That being said, if you have any questions about your account, you are more than welcome to email me directly at help@1and1.com. Thank you!

Tara 1&1 @ 1and1
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
Worse than GoDaddy.

I have had business dealing with 1and1 from 2014 to 2017. It is miserable. They have changed their customer interface several times. Some time for better, most of the time for the worst. By far, is there inability to CANCEL contracts. If you utilize their services, you can expect them to renew your contracts even if you have specified to them in writing multiple times not to. When you change your credit card information to prevent them from taking money from your account, they will refer your account to creditors. Stay away from 1and1.

Joe Blake

Rating : 1.4 ⋅ Date : February 21, 2017 ⋅ Recommend : No

Answer from 1and1

Hello Joe. I'm sorry that you're unhappy with the experiences that you've had with 1&1. I understand that our cancellation process can be frustrating at times. I'm sorry that your account wasn't cancelled and you were billed anyway. As far as the creditors, yes, when the account goes unpaid for 60 days, it does automatically go to collections but does not effect your credit. That being said, if you have any questions about your account, you are more than welcome to email me directly at help@1and1.com. Thank you!

Tara 1&1 @ 1and1
It's is THE WORST PROVIDER i have ever seen, no security, no real support

Guys DO NOT BUY anything from 1and1, they can't work. Your account may be hacked and you don't find anyone to help. Nothing is working there properly!!!! DO NOT USE 1AND1

Gor

Rating : 1.0 ⋅ Date : February 20, 2017 ⋅ Recommend : No

Answer from 1and1

Hello. I'm sorry that you feel that way. I can assure you that we make sure that our customer's don't get hacked. And, I'd like to help you with whatever isn't working properly. Please send me an email directly at help@1and1.com, with your account information and whatever isn't working. Thank you!

Tara 1&1 @ 1and1
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
It's is THE WORST PROVIDER i have ever seen, no security, no real support

Guys DO NOT BUY anything from 1and1, they can't work. Your account may be hacked and you don't find anyone to help. Nothing is working there properly!!!! DO NOT USE 1AND1

Gor

Rating : 1.0 ⋅ Date : February 20, 2017 ⋅ Recommend : No

Answer from 1and1

Hello. I'm sorry that you feel that way. I can assure you that we make sure that our customer's don't get hacked. And, I'd like to help you with whatever isn't working properly. Please send me an email directly at help@1and1.com, with your account information and whatever isn't working. Thank you!

Tara 1&1 @ 1and1
Crazy and absolutely horrible experience

I was paid for my .co domain tranfer for 6.99$, but they did not charge in the same day. After that I forgot about billing system and domain email because I think I just need to care about it after 1 year Now they locked my domain and asking 70$ to getting it back, WTF.

Ni

Rating : 1.0 ⋅ Date : February 19, 2017 ⋅ Recommend : No

Answer from 1and1

Hello. I'm sorry to hear that! I can look into this for you but I would need your account information. Please send me an email directly to help@1and1.com. Thank you!

Tara 1&1 @ 1and1
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
Crazy and absolutely horrible experience

I was paid for my .co domain tranfer for 6.99$, but they did not charge in the same day. After that I forgot about billing system and domain email because I think I just need to care about it after 1 year Now they locked my domain and asking 70$ to getting it back, WTF.

Ni

Rating : 1.0 ⋅ Date : February 19, 2017 ⋅ Recommend : No

Answer from 1and1

Hello. I'm sorry to hear that! I can look into this for you but I would need your account information. Please send me an email directly to help@1and1.com. Thank you!

Tara 1&1 @ 1and1
They Locked Down My Domains

Today they have blocked my account because I cancelled there VPS server, they cant understand I have 2 server I only cancelled 1 now I cannot login to my account to renew the domains. I contacted the support this is what they said "We understand that you cancel your account and still you have your domain name. However, the account itself is locked due to billing issues you cannot access the control panel." --- I have no words.

Brian

Rating : 1.0 ⋅ Date : February 18, 2017 ⋅ Recommend : No

Answer from 1and1

Hello Brian, I'm sorry to hear that you're having troubles with your account. I'm happy to help you with the domain renewals but I would need you to email me directly at help@1and1.com. Once you email me with that information, we will be able to get you back into the account. Thank you!

Tara 1&1 @ 1and1
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
1 of 1 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
1 of 1 people found this helpful
They Locked Down My Domains

Today they have blocked my account because I cancelled there VPS server, they cant understand I have 2 server I only cancelled 1 now I cannot login to my account to renew the domains. I contacted the support this is what they said "We understand that you cancel your account and still you have your domain name. However, the account itself is locked due to billing issues you cannot access the control panel." --- I have no words.

Brian

Rating : 1.0 ⋅ Date : February 18, 2017 ⋅ Recommend : No

Answer from 1and1

Hello Brian, I'm sorry to hear that you're having troubles with your account. I'm happy to help you with the domain renewals but I would need you to email me directly at help@1and1.com. Once you email me with that information, we will be able to get you back into the account. Thank you!

Tara 1&1 @ 1and1
the worst customer service i have ever seen!

the customer service is horrible, they never actually help, they have no knowledge to be helpful, and then, in case you ask more than 2 questions, they terminate the chat that same moment, i think the company really hates their customers very much, i recommend to forget 1&1 forever, it is NOT a good place anyway.

Alex romm

Rating : 1.4 ⋅ Date : February 16, 2017 ⋅ Recommend : No

Answer from 1and1

Hello Alex, I'm so sorry to hear that you had a bad experience with the chat. I can assure you that we don't hate our Customer's. If you have any questions at all, please feel free to email me directly at help@1and1.com. Thank you!

Tara 1&1 @ 1and1
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
the worst customer service i have ever seen!

the customer service is horrible, they never actually help, they have no knowledge to be helpful, and then, in case you ask more than 2 questions, they terminate the chat that same moment, i think the company really hates their customers very much, i recommend to forget 1&1 forever, it is NOT a good place anyway.

Alex romm

Rating : 1.4 ⋅ Date : February 16, 2017 ⋅ Recommend : No

Answer from 1and1

Hello Alex, I'm so sorry to hear that you had a bad experience with the chat. I can assure you that we don't hate our Customer's. If you have any questions at all, please feel free to email me directly at help@1and1.com. Thank you!

Tara 1&1 @ 1and1

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