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1and1 Reviews

About

  • Wide Selection of Products and Services
  • 24/7 Phone/Email Technical Support
  • 30-Day Money Back Guarantee
  • Windows or Linux Platform
  • Professional Website Builder - 1&1 MyWebsite

1&1 Internet, a well-recognized leader amongst global domain name registrars and web hosting providers, offers a complete range of feature-rich web services for every need, skill level, and budget. All of their products have been designed to provide the ideal combination of innovative features and affordability, with no hidden costs. With 1&1 you get the highest quality, top security, and unshakable reliability. 1&1 Internet has a multi-million customer base that allows them to hold one of the leading positions on the market. Nevertheless, our recent 1&1 user-written reviews signal that there are some serious issues with their support staff solving problems. If you host your website with 1&1 or use any of their services, please post your review here to help us keep track of how they are doing.

Shared

  • Unlimited Bandwidth and Storage
  • Windows or Linux Platform
  • 24/7 Support
  • Unlimited Databases
  • Unlimited E-Mail Accounts
  • Free Domain

1&1 offers a 30-Day Money Back Guarantee on all Shared Hosting plans. 24/7 is available globally in multiple languages. If within 30 days decided that you are not completely happy with 1&1 you'll receive your money back - no questions asked.

VPS

  • VPS Plans Starting from $4.99/mo
  • Parallels Virtuozzo Containers & Plesk 12
  • Easy and Fast Setup
  • 24/7 Phone & E-mail Support
  • Money Back Guarantee

1&1 VPS meet the gap between high-end web hosting and dedicated servers. The 1&1 Linux plan gives you full root access at a great price, the 1&1 Windows plan gives you flexibility, power, and full administrative access with Microsoft system compatibility. 1&1 Virtual Private Servers (VPS) - Combining the flexibility of a dedicated server with an affordable price.

Dedicated

  • Value Plans starting from just $39.99/mo
  • Premium Plans starting from just $99.99/mo
  • Cutting-edge, energy efficient technology
  • Optimized application performance
  • Plesk 9 included for FREE with Windows and Linux servers
  • Money Back Guarantee

Dedicated Servers from 1&1 - A powerful line of servers designed for high performance websites. Linux Servers - Self-configured for your individual needs. Windows Servers - Completely configurable! Choosing a reliable dedicated server is important. 1&1 is both the world's biggest web host, and the fastest growing. Their global community is 14.11 million customer contracts strong.

Cloud

  • Full root access
  • Sleep mode- store data for up to 6 months-no cost
  • 2000 GB Traffic included
  • 24/7 Free Phone and Email support
  • Add up to 99 virtual machines under one contract

With the 1&1 Dynamic Cloud Server, you’ll benefit from numerous features. You‘ll act as adminisrator, receive full root access, and can select from a wide variety of operating systems. Additionally, 1&1 Dynamic Cloud servers come with Snapshot, a configurable external firewall, and the latest version of Parallels® Plesk.

Historical Rating
Years Months
Overall Reviews & Ratings
User-friendliness
Price
Reliability & Uptime
Software
Tech support
Average Rating

5 Stars (39)

4 Stars (26)

3 Stars (85)

2 Stars (279)

1 Stars (531)

N/A (38)

Total reviews : 998
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
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http://www.1and1.com/
Historical Rating
Years Months
Overall Reviews & Ratings
User-friendliness
Price
Reliability & Uptime
Software
Tech support
Average Rating

5 Stars (39)

4 Stars (26)

3 Stars (85)

2 Stars (279)

1 Stars (531)

N/A (38)

Total reviews : 998
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site

About

  • Wide Selection of Products and Services
  • 24/7 Phone/Email Technical Support
  • 30-Day Money Back Guarantee
  • Windows or Linux Platform
  • Professional Website Builder - 1&1 MyWebsite

1&1 Internet, a well-recognized leader amongst global domain name registrars and web hosting providers, offers a complete range of feature-rich web services for every need, skill level, and budget. All of their products have been designed to provide the ideal combination of innovative features and affordability, with no hidden costs. With 1&1 you get the highest quality, top security, and unshakable reliability. 1&1 Internet has a multi-million customer base that allows them to hold one of the leading positions on the market. Nevertheless, our recent 1&1 user-written reviews signal that there are some serious issues with their support staff solving problems. If you host your website with 1&1 or use any of their services, please post your review here to help us keep track of how they are doing.

Shared

  • Unlimited Bandwidth and Storage
  • Windows or Linux Platform
  • 24/7 Support
  • Unlimited Databases
  • Unlimited E-Mail Accounts
  • Free Domain

1&1 offers a 30-Day Money Back Guarantee on all Shared Hosting plans. 24/7 is available globally in multiple languages. If within 30 days decided that you are not completely happy with 1&1 you'll receive your money back - no questions asked.

VPS

  • VPS Plans Starting from $4.99/mo
  • Parallels Virtuozzo Containers & Plesk 12
  • Easy and Fast Setup
  • 24/7 Phone & E-mail Support
  • Money Back Guarantee

1&1 VPS meet the gap between high-end web hosting and dedicated servers. The 1&1 Linux plan gives you full root access at a great price, the 1&1 Windows plan gives you flexibility, power, and full administrative access with Microsoft system compatibility. 1&1 Virtual Private Servers (VPS) - Combining the flexibility of a dedicated server with an affordable price.

Dedicated

  • Value Plans starting from just $39.99/mo
  • Premium Plans starting from just $99.99/mo
  • Cutting-edge, energy efficient technology
  • Optimized application performance
  • Plesk 9 included for FREE with Windows and Linux servers
  • Money Back Guarantee

Dedicated Servers from 1&1 - A powerful line of servers designed for high performance websites. Linux Servers - Self-configured for your individual needs. Windows Servers - Completely configurable! Choosing a reliable dedicated server is important. 1&1 is both the world's biggest web host, and the fastest growing. Their global community is 14.11 million customer contracts strong.

Cloud

  • Full root access
  • Sleep mode- store data for up to 6 months-no cost
  • 2000 GB Traffic included
  • 24/7 Free Phone and Email support
  • Add up to 99 virtual machines under one contract

With the 1&1 Dynamic Cloud Server, you’ll benefit from numerous features. You‘ll act as adminisrator, receive full root access, and can select from a wide variety of operating systems. Additionally, 1&1 Dynamic Cloud servers come with Snapshot, a configurable external firewall, and the latest version of Parallels® Plesk.

  • Wide Selection of Products and Services
  • 24/7 Phone/Email Technical Support
  • 30-Day Money Back Guarantee
  • Windows or Linux Platform
  • Professional Website Builder - 1&1 MyWebsite

1&1 Internet, a well-recognized leader amongst global domain name registrars and web hosting providers, offers a complete range of feature-rich web services for every need, skill level, and budget. All of their products have been designed to provide the ideal combination of innovative features and affordability, with no hidden costs. With 1&1 you get the highest quality, top security, and unshakable reliability. 1&1 Internet has a multi-million customer base that allows them to hold one of the leading positions on the market. Nevertheless, our recent 1&1 user-written reviews signal that there are some serious issues with their support staff solving problems. If you host your website with 1&1 or use any of their services, please post your review here to help us keep track of how they are doing.

  • Unlimited Bandwidth and Storage
  • Windows or Linux Platform
  • 24/7 Support
  • Unlimited Databases
  • Unlimited E-Mail Accounts
  • Free Domain

1&1 offers a 30-Day Money Back Guarantee on all Shared Hosting plans. 24/7 is available globally in multiple languages. If within 30 days decided that you are not completely happy with 1&1 you'll receive your money back - no questions asked.

  • VPS Plans Starting from $4.99/mo
  • Parallels Virtuozzo Containers & Plesk 12
  • Easy and Fast Setup
  • 24/7 Phone & E-mail Support
  • Money Back Guarantee

1&1 VPS meet the gap between high-end web hosting and dedicated servers. The 1&1 Linux plan gives you full root access at a great price, the 1&1 Windows plan gives you flexibility, power, and full administrative access with Microsoft system compatibility. 1&1 Virtual Private Servers (VPS) - Combining the flexibility of a dedicated server with an affordable price.

  • Value Plans starting from just $39.99/mo
  • Premium Plans starting from just $99.99/mo
  • Cutting-edge, energy efficient technology
  • Optimized application performance
  • Plesk 9 included for FREE with Windows and Linux servers
  • Money Back Guarantee

Dedicated Servers from 1&1 - A powerful line of servers designed for high performance websites. Linux Servers - Self-configured for your individual needs. Windows Servers - Completely configurable! Choosing a reliable dedicated server is important. 1&1 is both the world's biggest web host, and the fastest growing. Their global community is 14.11 million customer contracts strong.

  • Full root access
  • Sleep mode- store data for up to 6 months-no cost
  • 2000 GB Traffic included
  • 24/7 Free Phone and Email support
  • Add up to 99 virtual machines under one contract

With the 1&1 Dynamic Cloud Server, you’ll benefit from numerous features. You‘ll act as adminisrator, receive full root access, and can select from a wide variety of operating systems. Additionally, 1&1 Dynamic Cloud servers come with Snapshot, a configurable external firewall, and the latest version of Parallels® Plesk.

Historical Rating
Years Months
Overall Reviews & Ratings
User-friendliness
Price
Reliability & Uptime
Software
Tech support
Average Rating

5 Stars (39)

4 Stars (26)

3 Stars (85)

2 Stars (279)

1 Stars (531)

N/A (38)

Total reviews : 998
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site

Customers' Reviews

998
worst company ever

I registered only 1 account. Called to cancel and they opened another account without letting me know about it and then boom ... they email me a big bill. PLEASE DO NOT GO FOR THIS BULLSHIT ...

HENRY

Rating : 1.0 ⋅ Date : March 19, 2017 ⋅ Recommend : No

Answer from 1and1

Hello Henry. I'm so sorry to hear that you have an account in your name that you don't know about. I would like to look into this for you, I just need your Account Number. Can you please email me directly at help@1and1.com and I can get this taken care of for you? Thanks! - Tara, 1&1

Tara 1&1 @ 1and1
  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
1 of 1 people found this helpful
  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
1 of 1 people found this helpful
worst company ever

I registered only 1 account. Called to cancel and they opened another account without letting me know about it and then boom ... they email me a big bill. PLEASE DO NOT GO FOR THIS BULLSHIT ...

HENRY

Rating : 1.0 ⋅ Date : March 19, 2017 ⋅ Recommend : No

Answer from 1and1

Hello Henry. I'm so sorry to hear that you have an account in your name that you don't know about. I would like to look into this for you, I just need your Account Number. Can you please email me directly at help@1and1.com and I can get this taken care of for you? Thanks! - Tara, 1&1

Tara 1&1 @ 1and1
Beware of scammers

They automatically sign you up with some package and deduct random charges every month! And its a pain to get their services cancelled. They keep transferring you from department to department and put you on hold forever. Finally they said they cancelled everything and I will get a confirmation mail. But never got the email, when I called after 5 days I got to know it was not cancelled! (Thank god I had a recording of all the conversations). I had to go through all the transfers and hold all over again and finally got it cancelled! Stay away!

Sheela

Rating : 1.0 ⋅ Date : March 16, 2017 ⋅ Recommend : No

Answer from 1and1

Hello Sheela. I apologize for the bouncing around of your calls, I know that can be very annoying. I'm glad to hear that you got this resolved, even though it took 5 days. If you ever have any questions about cancellations, billing, support, or anything else, please email me directly at help@1and1.com so that I can help you. Thanks! - Tara, 1&1

Tara 1&1 @ 1and1
  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
1 of 1 people found this helpful
  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
1 of 1 people found this helpful
Beware of scammers

They automatically sign you up with some package and deduct random charges every month! And its a pain to get their services cancelled. They keep transferring you from department to department and put you on hold forever. Finally they said they cancelled everything and I will get a confirmation mail. But never got the email, when I called after 5 days I got to know it was not cancelled! (Thank god I had a recording of all the conversations). I had to go through all the transfers and hold all over again and finally got it cancelled! Stay away!

Sheela

Rating : 1.0 ⋅ Date : March 16, 2017 ⋅ Recommend : No

Answer from 1and1

Hello Sheela. I apologize for the bouncing around of your calls, I know that can be very annoying. I'm glad to hear that you got this resolved, even though it took 5 days. If you ever have any questions about cancellations, billing, support, or anything else, please email me directly at help@1and1.com so that I can help you. Thanks! - Tara, 1&1

Tara 1&1 @ 1and1
Seriously, how are these guys still running?

Extremely overly complicated control panel which intentionally makes it hard to cancel any product (or 'contract' as they call it for some unknown reason). I have had experiences in the past when I've have cancelled products but then still be billed for them days later. Customer service is appalling. It seems like everyone at 1and1 is either completely incompetent or they just don't care. I buy a lot of domains and these guys are by the far the worst registrar I have dealt with. The one thing that is putting a smile on my face as I write this review is that after cancelling my final contract just 5 minutes ago, I will never have to deal with this poor excuse for a company anymore....although one can never be too sure with 1and1. Don't touch them with a barge pole.

Arthur

Rating : 1.6 ⋅ Date : March 15, 2017 ⋅ Recommend : No

Answer from 1and1

Hello Arthur. I'm sorry to hear that you're unhappy with the services that you got from us. If you are still having issues with your Billing, please email me directly at help@1and1.com and I can take a look at this for you and answer any other questions that you may have. - Tara, 1&1

Tara 1&1 @ 1and1
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
1 of 1 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
1 of 1 people found this helpful
Seriously, how are these guys still running?

Extremely overly complicated control panel which intentionally makes it hard to cancel any product (or 'contract' as they call it for some unknown reason). I have had experiences in the past when I've have cancelled products but then still be billed for them days later. Customer service is appalling. It seems like everyone at 1and1 is either completely incompetent or they just don't care. I buy a lot of domains and these guys are by the far the worst registrar I have dealt with. The one thing that is putting a smile on my face as I write this review is that after cancelling my final contract just 5 minutes ago, I will never have to deal with this poor excuse for a company anymore....although one can never be too sure with 1and1. Don't touch them with a barge pole.

Arthur

Rating : 1.6 ⋅ Date : March 15, 2017 ⋅ Recommend : No

Answer from 1and1

Hello Arthur. I'm sorry to hear that you're unhappy with the services that you got from us. If you are still having issues with your Billing, please email me directly at help@1and1.com and I can take a look at this for you and answer any other questions that you may have. - Tara, 1&1

Tara 1&1 @ 1and1
Scam

I registered a domain through them and have regretted it ever since. I immediately started receiving calls from SEO and web design companies, which has never happened when I've registered with anyone else. When it came to canelling the domain I did so through my control panel, and did the same to cancel my account. It never happened. I requested via email to cancel my account and it never happened. They're still hounding me for payment for the domain I wanted to cancel and are now threatening with adding £15 to the bill and using a collection agency to take the money. I've told them they're not getting a penny out of me. Scammers.

Tania

Rating : 1.0 ⋅ Date : March 15, 2017 ⋅ Recommend : No

Answer from 1and1

Hello Tania! So sorry that you have been contacted by SEO Companies, likely this is because the domain is publicly registered. When you want a domain canceled effective immediately, we do have to do it on our end because when you do it through the Control Panel, it will cancel at the end of the contract. That being said, I understand that it's frustrating to get late fees for things, especially ones that you didn't want. So, I'm happy to look into this for you. I just need you to email me your Customer ID to help@1and1.co.uk. Thank you! - Tara, 1&1

Tara 1&1 @ 1and1
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
1 of 1 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
1 of 1 people found this helpful
Scam

I registered a domain through them and have regretted it ever since. I immediately started receiving calls from SEO and web design companies, which has never happened when I've registered with anyone else. When it came to canelling the domain I did so through my control panel, and did the same to cancel my account. It never happened. I requested via email to cancel my account and it never happened. They're still hounding me for payment for the domain I wanted to cancel and are now threatening with adding £15 to the bill and using a collection agency to take the money. I've told them they're not getting a penny out of me. Scammers.

Tania

Rating : 1.0 ⋅ Date : March 15, 2017 ⋅ Recommend : No

Answer from 1and1

Hello Tania! So sorry that you have been contacted by SEO Companies, likely this is because the domain is publicly registered. When you want a domain canceled effective immediately, we do have to do it on our end because when you do it through the Control Panel, it will cancel at the end of the contract. That being said, I understand that it's frustrating to get late fees for things, especially ones that you didn't want. So, I'm happy to look into this for you. I just need you to email me your Customer ID to help@1and1.co.uk. Thank you! - Tara, 1&1

Tara 1&1 @ 1and1
Don't waste your money with these amatures

Was a long time customer. Got info about updating my credit card info, did so only to find out that my information was sent to collections. Turns out there were two accounts with my info...how you ask??? Great question - no clue. They apparently sent me info but it was not to the right address so once again no way for me to avoid getting my credit hit - hard to fix a problem you don't know about. If they can't figure out simple things like this or make it clearer to customers what's going on they don't deserve my money.

Tomasz

Rating : 1.2 ⋅ Date : March 15, 2017 ⋅ Recommend : No

Answer from 1and1

Hello, I'm sorry that you had two accounts in your name and that you didn't know! I would love to help you with this, I would just need you to email me directly to help@1and1.com and we can take care of the billing that you didn't want to pay. Thank you! - Tara, 1&1

Tara 1&1 @ 1and1
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 1 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 1 people found this helpful
Don't waste your money with these amatures

Was a long time customer. Got info about updating my credit card info, did so only to find out that my information was sent to collections. Turns out there were two accounts with my info...how you ask??? Great question - no clue. They apparently sent me info but it was not to the right address so once again no way for me to avoid getting my credit hit - hard to fix a problem you don't know about. If they can't figure out simple things like this or make it clearer to customers what's going on they don't deserve my money.

Tomasz

Rating : 1.2 ⋅ Date : March 15, 2017 ⋅ Recommend : No

Answer from 1and1

Hello, I'm sorry that you had two accounts in your name and that you didn't know! I would love to help you with this, I would just need you to email me directly to help@1and1.com and we can take care of the billing that you didn't want to pay. Thank you! - Tara, 1&1

Tara 1&1 @ 1and1

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