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1and1 Reviews

About

  • Wide Selection of Products and Services
  • 24/7 Phone/Email Technical Support
  • 30-Day Money Back Guarantee
  • Windows or Linux Platform
  • Professional Website Builder - 1&1 MyWebsite

1&1 Internet, a well-recognized leader amongst global domain name registrars and web hosting providers, offers a complete range of feature-rich web services for every need, skill level, and budget. All of their products have been designed to provide the ideal combination of innovative features and affordability, with no hidden costs. With 1&1 you get the highest quality, top security, and unshakable reliability. 1&1 Internet has a multi-million customer base that allows them to hold one of the leading positions on the market. Nevertheless, our recent 1&1 user-written reviews signal that there are some serious issues with their support staff solving problems. If you host your website with 1&1 or use any of their services, please post your review here to help us keep track of how they are doing.

Shared

  • Unlimited Bandwidth and Storage
  • Windows or Linux Platform
  • 24/7 Support
  • Unlimited Databases
  • Unlimited E-Mail Accounts
  • Free Domain

1&1 offers a 30-Day Money Back Guarantee on all Shared Hosting plans. 24/7 is available globally in multiple languages. If within 30 days decided that you are not completely happy with 1&1 you'll receive your money back - no questions asked.

VPS

  • VPS Plans Starting from $4.99/mo
  • Parallels Virtuozzo Containers & Plesk 12
  • Easy and Fast Setup
  • 24/7 Phone & E-mail Support
  • Money Back Guarantee

1&1 VPS meet the gap between high-end web hosting and dedicated servers. The 1&1 Linux plan gives you full root access at a great price, the 1&1 Windows plan gives you flexibility, power, and full administrative access with Microsoft system compatibility. 1&1 Virtual Private Servers (VPS) - Combining the flexibility of a dedicated server with an affordable price.

Dedicated

  • Value Plans starting from just $39.99/mo
  • Premium Plans starting from just $99.99/mo
  • Cutting-edge, energy efficient technology
  • Optimized application performance
  • Plesk 9 included for FREE with Windows and Linux servers
  • Money Back Guarantee

Dedicated Servers from 1&1 - A powerful line of servers designed for high performance websites. Linux Servers - Self-configured for your individual needs. Windows Servers - Completely configurable! Choosing a reliable dedicated server is important. 1&1 is both the world's biggest web host, and the fastest growing. Their global community is 14.11 million customer contracts strong.

Cloud

  • Full root access
  • Sleep mode- store data for up to 6 months-no cost
  • 2000 GB Traffic included
  • 24/7 Free Phone and Email support
  • Add up to 99 virtual machines under one contract

With the 1&1 Dynamic Cloud Server, you’ll benefit from numerous features. You‘ll act as adminisrator, receive full root access, and can select from a wide variety of operating systems. Additionally, 1&1 Dynamic Cloud servers come with Snapshot, a configurable external firewall, and the latest version of Parallels® Plesk.

Historical Rating
Years Months
Overall Reviews & Ratings
User-friendliness
Price
Reliability & Uptime
Software
Tech support
Average Rating

5 Stars (38)

4 Stars (26)

3 Stars (75)

2 Stars (254)

1 Stars (464)

N/A (38)

Total reviews : 895
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site
http://www.1and1.com/
Historical Rating
Years Months
Overall Reviews & Ratings
User-friendliness
Price
Reliability & Uptime
Software
Tech support
Average Rating

5 Stars (38)

4 Stars (26)

3 Stars (75)

2 Stars (254)

1 Stars (464)

N/A (38)

Total reviews : 895
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site

About

  • Wide Selection of Products and Services
  • 24/7 Phone/Email Technical Support
  • 30-Day Money Back Guarantee
  • Windows or Linux Platform
  • Professional Website Builder - 1&1 MyWebsite

1&1 Internet, a well-recognized leader amongst global domain name registrars and web hosting providers, offers a complete range of feature-rich web services for every need, skill level, and budget. All of their products have been designed to provide the ideal combination of innovative features and affordability, with no hidden costs. With 1&1 you get the highest quality, top security, and unshakable reliability. 1&1 Internet has a multi-million customer base that allows them to hold one of the leading positions on the market. Nevertheless, our recent 1&1 user-written reviews signal that there are some serious issues with their support staff solving problems. If you host your website with 1&1 or use any of their services, please post your review here to help us keep track of how they are doing.

Shared

  • Unlimited Bandwidth and Storage
  • Windows or Linux Platform
  • 24/7 Support
  • Unlimited Databases
  • Unlimited E-Mail Accounts
  • Free Domain

1&1 offers a 30-Day Money Back Guarantee on all Shared Hosting plans. 24/7 is available globally in multiple languages. If within 30 days decided that you are not completely happy with 1&1 you'll receive your money back - no questions asked.

VPS

  • VPS Plans Starting from $4.99/mo
  • Parallels Virtuozzo Containers & Plesk 12
  • Easy and Fast Setup
  • 24/7 Phone & E-mail Support
  • Money Back Guarantee

1&1 VPS meet the gap between high-end web hosting and dedicated servers. The 1&1 Linux plan gives you full root access at a great price, the 1&1 Windows plan gives you flexibility, power, and full administrative access with Microsoft system compatibility. 1&1 Virtual Private Servers (VPS) - Combining the flexibility of a dedicated server with an affordable price.

Dedicated

  • Value Plans starting from just $39.99/mo
  • Premium Plans starting from just $99.99/mo
  • Cutting-edge, energy efficient technology
  • Optimized application performance
  • Plesk 9 included for FREE with Windows and Linux servers
  • Money Back Guarantee

Dedicated Servers from 1&1 - A powerful line of servers designed for high performance websites. Linux Servers - Self-configured for your individual needs. Windows Servers - Completely configurable! Choosing a reliable dedicated server is important. 1&1 is both the world's biggest web host, and the fastest growing. Their global community is 14.11 million customer contracts strong.

Cloud

  • Full root access
  • Sleep mode- store data for up to 6 months-no cost
  • 2000 GB Traffic included
  • 24/7 Free Phone and Email support
  • Add up to 99 virtual machines under one contract

With the 1&1 Dynamic Cloud Server, you’ll benefit from numerous features. You‘ll act as adminisrator, receive full root access, and can select from a wide variety of operating systems. Additionally, 1&1 Dynamic Cloud servers come with Snapshot, a configurable external firewall, and the latest version of Parallels® Plesk.

  • Wide Selection of Products and Services
  • 24/7 Phone/Email Technical Support
  • 30-Day Money Back Guarantee
  • Windows or Linux Platform
  • Professional Website Builder - 1&1 MyWebsite

1&1 Internet, a well-recognized leader amongst global domain name registrars and web hosting providers, offers a complete range of feature-rich web services for every need, skill level, and budget. All of their products have been designed to provide the ideal combination of innovative features and affordability, with no hidden costs. With 1&1 you get the highest quality, top security, and unshakable reliability. 1&1 Internet has a multi-million customer base that allows them to hold one of the leading positions on the market. Nevertheless, our recent 1&1 user-written reviews signal that there are some serious issues with their support staff solving problems. If you host your website with 1&1 or use any of their services, please post your review here to help us keep track of how they are doing.

  • Unlimited Bandwidth and Storage
  • Windows or Linux Platform
  • 24/7 Support
  • Unlimited Databases
  • Unlimited E-Mail Accounts
  • Free Domain

1&1 offers a 30-Day Money Back Guarantee on all Shared Hosting plans. 24/7 is available globally in multiple languages. If within 30 days decided that you are not completely happy with 1&1 you'll receive your money back - no questions asked.

  • VPS Plans Starting from $4.99/mo
  • Parallels Virtuozzo Containers & Plesk 12
  • Easy and Fast Setup
  • 24/7 Phone & E-mail Support
  • Money Back Guarantee

1&1 VPS meet the gap between high-end web hosting and dedicated servers. The 1&1 Linux plan gives you full root access at a great price, the 1&1 Windows plan gives you flexibility, power, and full administrative access with Microsoft system compatibility. 1&1 Virtual Private Servers (VPS) - Combining the flexibility of a dedicated server with an affordable price.

  • Value Plans starting from just $39.99/mo
  • Premium Plans starting from just $99.99/mo
  • Cutting-edge, energy efficient technology
  • Optimized application performance
  • Plesk 9 included for FREE with Windows and Linux servers
  • Money Back Guarantee

Dedicated Servers from 1&1 - A powerful line of servers designed for high performance websites. Linux Servers - Self-configured for your individual needs. Windows Servers - Completely configurable! Choosing a reliable dedicated server is important. 1&1 is both the world's biggest web host, and the fastest growing. Their global community is 14.11 million customer contracts strong.

  • Full root access
  • Sleep mode- store data for up to 6 months-no cost
  • 2000 GB Traffic included
  • 24/7 Free Phone and Email support
  • Add up to 99 virtual machines under one contract

With the 1&1 Dynamic Cloud Server, you’ll benefit from numerous features. You‘ll act as adminisrator, receive full root access, and can select from a wide variety of operating systems. Additionally, 1&1 Dynamic Cloud servers come with Snapshot, a configurable external firewall, and the latest version of Parallels® Plesk.

Historical Rating
Years Months
Overall Reviews & Ratings
User-friendliness
Price
Reliability & Uptime
Software
Tech support
Average Rating

5 Stars (38)

4 Stars (26)

3 Stars (75)

2 Stars (254)

1 Stars (464)

N/A (38)

Total reviews : 895
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site

Customers' Reviews

895
Completely ignoring a customer

So I've been wanting to cancel my contract just to find out each time I call and someone answers they drop the call after i tell them I want to cancel my contract (they pretend they're transferring me another department). The cancellation through a control panel online requires a confirmation through a call (which they keep dropping). Otherwise it's voided in 7 days. Interesting how nobody dropped the call when they were trying to sell me their other products...

Vlad

Rating : 2.6 ⋅ Date : September 13, 2016 ⋅ Recommend : No

Answer from 1and1

Vlad, I'm very sorry to hear that, we have had some problems with the phones. If you are able to please email me directly from your email address on file to joshua@1and1.com and reference your webhostinggeeks review and I'll be happy to help with this. thanks! -Joshua 1&1

Joshua 1&1 @ 1and1
  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
3 of 4 people found this helpful
  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
3 of 4 people found this helpful
Completely ignoring a customer

So I've been wanting to cancel my contract just to find out each time I call and someone answers they drop the call after i tell them I want to cancel my contract (they pretend they're transferring me another department). The cancellation through a control panel online requires a confirmation through a call (which they keep dropping). Otherwise it's voided in 7 days. Interesting how nobody dropped the call when they were trying to sell me their other products...

Vlad

Rating : 2.6 ⋅ Date : September 13, 2016 ⋅ Recommend : No

Answer from 1and1

Vlad, I'm very sorry to hear that, we have had some problems with the phones. If you are able to please email me directly from your email address on file to joshua@1and1.com and reference your webhostinggeeks review and I'll be happy to help with this. thanks! -Joshua 1&1

Joshua 1&1 @ 1and1
No Invoices, just a letter from a debt collecting company!!

It seems that 1&1 have the wrong email address for me so I didn't receive any invoices. I did receive a debt collection bill though! I have called 1 & 1 several times and I have been told that I have to pay the debt collection agency regardless. Customer service is not very good, all I wanted to do was to pay to retain my domain name, not enter into a circus of phoning several companies and paying excess money to a debt agency! The representatives at 1&1 don't seem very helpful and all I wanted to do is renew. The view I'm getting from them is that they expect me to cancel and pay-up! Is this their business strategy?? My impression of 1 & 1 is not good!

Sunil

Rating : 1.6 ⋅ Date : September 13, 2016 ⋅ Recommend : No

Answer from 1and1

Sunil, I'm very sorry to hear that, it sounds like the emails about the invoice may have gone to your spam folder or maybe an alternate email. If you can email me directly from your address on file to joshua@1and1.com and include your account number I'd be happy to look into this for you. Thanks! -Joshua 1&1

Joshua 1&1 @ 1and1
  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
0 of 0 people found this helpful
  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
0 of 0 people found this helpful
No Invoices, just a letter from a debt collecting company!!

It seems that 1&1 have the wrong email address for me so I didn't receive any invoices. I did receive a debt collection bill though! I have called 1 & 1 several times and I have been told that I have to pay the debt collection agency regardless. Customer service is not very good, all I wanted to do was to pay to retain my domain name, not enter into a circus of phoning several companies and paying excess money to a debt agency! The representatives at 1&1 don't seem very helpful and all I wanted to do is renew. The view I'm getting from them is that they expect me to cancel and pay-up! Is this their business strategy?? My impression of 1 & 1 is not good!

Sunil

Rating : 1.6 ⋅ Date : September 13, 2016 ⋅ Recommend : No

Answer from 1and1

Sunil, I'm very sorry to hear that, it sounds like the emails about the invoice may have gone to your spam folder or maybe an alternate email. If you can email me directly from your address on file to joshua@1and1.com and include your account number I'd be happy to look into this for you. Thanks! -Joshua 1&1

Joshua 1&1 @ 1and1
dishonest, and they sold my phone number.

They charged me for a premium service that I had originally declined. I had to call and wait on hold for a refund. I didn't think their site was user friendly, and I was appaled that they charged me for the add-on without my permission, so I called to cancel and get a refund. They wouldn't refund. Ever since I signed up for 1 and 1, I've had a robo-caller from some fake loan company call 3 or 4 times per day. I seriously believe that 1 and 1 sold my phone number. This is the only way that could have possibly happened. How would any loan company know that I just started a business, unless some low class, scamming company gave it away? I am extremely disgusted with this company's practices. Do the world a favor and quit doing business. Look at the other reviews...I should have in the first place.

Mindy

Rating : 1.0 ⋅ Date : September 12, 2016 ⋅ Recommend : No

Answer from 1and1

Mindy, I'm sorry to hear that, we're happy to issue a refund and assist you further with this. Also we do not sell customer information, it sounds like your domain was not set to private when you purchased it. I see that we issued a full refund for everything but the domain name which is outside of the 30 day refund policy. To set your domain to private please follow these instructions: https://help.1and1.com/domains-c36931/order-domains-c36933/private-domain-registration-c49831/enabledisable-private-registration-for-a-domain-a643669.html. If you need any further assistance please email me directly and reference your webhostinggeeks review, joshua@1and1.com. Thank you for your feedback, Joshua 1&1

Joshua 1&1 @ 1and1
  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
1 of 1 people found this helpful
  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
1 of 1 people found this helpful
dishonest, and they sold my phone number.

They charged me for a premium service that I had originally declined. I had to call and wait on hold for a refund. I didn't think their site was user friendly, and I was appaled that they charged me for the add-on without my permission, so I called to cancel and get a refund. They wouldn't refund. Ever since I signed up for 1 and 1, I've had a robo-caller from some fake loan company call 3 or 4 times per day. I seriously believe that 1 and 1 sold my phone number. This is the only way that could have possibly happened. How would any loan company know that I just started a business, unless some low class, scamming company gave it away? I am extremely disgusted with this company's practices. Do the world a favor and quit doing business. Look at the other reviews...I should have in the first place.

Mindy

Rating : 1.0 ⋅ Date : September 12, 2016 ⋅ Recommend : No

Answer from 1and1

Mindy, I'm sorry to hear that, we're happy to issue a refund and assist you further with this. Also we do not sell customer information, it sounds like your domain was not set to private when you purchased it. I see that we issued a full refund for everything but the domain name which is outside of the 30 day refund policy. To set your domain to private please follow these instructions: https://help.1and1.com/domains-c36931/order-domains-c36933/private-domain-registration-c49831/enabledisable-private-registration-for-a-domain-a643669.html. If you need any further assistance please email me directly and reference your webhostinggeeks review, joshua@1and1.com. Thank you for your feedback, Joshua 1&1

Joshua 1&1 @ 1and1
Cancelling contract after 10+ years - had enough with their incompetence

10 years ago, I often recommended 1and1 for domain and web hosting. They once had fair prices, and seemed like a good company. In the past 3 years I've had nothing but issues. I use to have multiple accounts, and at one point merged them into one account... which went very very poorly. I've had domain names expire even though they were set to auto-renew, and when I tried to purchase the domain names it would tell me the domain is not available. Meanwhile, I continued to get charged for the domain name on the bill, and it took awhile to get that resolved. I've had recurring issues with extra services/fees on my bill. Unhappy with their shady billing practices, I eventually decided to cancel my webhosting and just keep the domain names (big mistake). After a few billing periods, they started magically adding services to my bill that I did not ask for again. With the latest billing issue they are threatening notifying credit collectors. Will pay the bill, but I'm done.

Alex Dimah

Rating : 1.0 ⋅ Date : September 11, 2016 ⋅ Recommend : No

Answer from 1and1

I'm so sorry to hear that, I'm happy to help and resolve the issue if you need assistance still, please email joshua@1and1.com and reference your webhostinggeeks review, thanks! -Joshua 1&1

Joshua 1&1 @ 1and1
  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
2 of 2 people found this helpful
  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
2 of 2 people found this helpful
Cancelling contract after 10+ years - had enough with their incompetence

10 years ago, I often recommended 1and1 for domain and web hosting. They once had fair prices, and seemed like a good company. In the past 3 years I've had nothing but issues. I use to have multiple accounts, and at one point merged them into one account... which went very very poorly. I've had domain names expire even though they were set to auto-renew, and when I tried to purchase the domain names it would tell me the domain is not available. Meanwhile, I continued to get charged for the domain name on the bill, and it took awhile to get that resolved. I've had recurring issues with extra services/fees on my bill. Unhappy with their shady billing practices, I eventually decided to cancel my webhosting and just keep the domain names (big mistake). After a few billing periods, they started magically adding services to my bill that I did not ask for again. With the latest billing issue they are threatening notifying credit collectors. Will pay the bill, but I'm done.

Alex Dimah

Rating : 1.0 ⋅ Date : September 11, 2016 ⋅ Recommend : No

Answer from 1and1

I'm so sorry to hear that, I'm happy to help and resolve the issue if you need assistance still, please email joshua@1and1.com and reference your webhostinggeeks review, thanks! -Joshua 1&1

Joshua 1&1 @ 1and1
charged for unused service

we did all the best to cancel the account but as they accept only through phone that is a mission to talk to someone (what a joke for a web provider they forgot that email exist.) We have been charged for service never used and we recived a letter as well from a collector company. I will never use them again.

Luciano and Zulma

Rating : 1.0 ⋅ Date : September 10, 2016 ⋅ Recommend : No

Answer from 1and1

I'm so sorry to hear that, I'm happy to help and resolve the issue if you need assistance still, please email joshua@1and1.com and reference your webhostinggeeks review, thanks! -Joshua 1&1

Joshua 1&1 @ 1and1
  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
2 of 2 people found this helpful
  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
2 of 2 people found this helpful
charged for unused service

we did all the best to cancel the account but as they accept only through phone that is a mission to talk to someone (what a joke for a web provider they forgot that email exist.) We have been charged for service never used and we recived a letter as well from a collector company. I will never use them again.

Luciano and Zulma

Rating : 1.0 ⋅ Date : September 10, 2016 ⋅ Recommend : No

Answer from 1and1

I'm so sorry to hear that, I'm happy to help and resolve the issue if you need assistance still, please email joshua@1and1.com and reference your webhostinggeeks review, thanks! -Joshua 1&1

Joshua 1&1 @ 1and1

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