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HostPapa Reviews

About

  • Unlimited Web Hosting Space & Monthly Bandwidth
  • Host Unlimited Domain Names on one account
  • 1 Free Domain Name for LIFE!
  • Professional 24/7 Phone & E-Mail Support
  • 30 Day Money Back & 99.9% Uptime Guaranteed

HostPapa is a privately owned company located in Niagara Falls, NY and Oakville, Ontario, Canada. At HostPapa customers are treated as a part of family. HostPapa understands that customers' web sites are important and need to have reliable service. They have established a solid foundation to offer a hosting solution for small-to-medium sized businesses that is reliable, easy-to-use, and customer service-oriented, all for a low cost. Hosting packages from HostPapa help everyday individuals and businesses in getting high-powered and professional service at a fraction of the cost.

Shared

  • Free domain Name Registration
  • Unlimited disk space & bandwidth
  • 30-day money back guarantee
  • 24/7 Telephone, chat & email support
  • FREE site building software

HostPapa customer service is second to none. They offer 24/7 technical support if you might run into a problem. They provide you a safe and reliable platform that you can depend on. HostPapa uses the best web-based cPanel that is a one-stop-shop for creating e-mail accounts, web statistics, managing your web hosting environment, and more. HostPapa has won numerous awards and is consistently being ranked as one of the Top 10 web hosting companies.

Reseller

  • Host Unlimited Domains
  • Create Unlimited Cpanel Accounts
  • Free Billing Software
  • Free Domain Reseller Account
  • 100% Green Web Hosting Servers
  • Private Nameservers in Your Name
  • 24/7 Support in English, French and Spanish
  • 3 IP Addresses

Sign up for a HostPapa reseller account, and start your own hosting company today! No matter which reseller account you choose, you'll be able to create valuable web-hosting packages to sell under your own brand name. You determine the pricing, features and packaging, and you keep all of the money you collect.

Historical Rating
Years Months
Overall Reviews & Ratings
Price
Software
User-friendliness
Reliability & Uptime
Tech support
Average Rating

5 Stars (285)

4 Stars (80)

3 Stars (35)

2 Stars (64)

1 Stars (47)

N/A (1)

Total reviews : 512
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site
http://www.hostpapa.com
Historical Rating
Years Months
Overall Reviews & Ratings
Price
Software
User-friendliness
Reliability & Uptime
Tech support
Average Rating

5 Stars (285)

4 Stars (80)

3 Stars (35)

2 Stars (64)

1 Stars (47)

N/A (1)

Total reviews : 512
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site

About

  • Unlimited Web Hosting Space & Monthly Bandwidth
  • Host Unlimited Domain Names on one account
  • 1 Free Domain Name for LIFE!
  • Professional 24/7 Phone & E-Mail Support
  • 30 Day Money Back & 99.9% Uptime Guaranteed

HostPapa is a privately owned company located in Niagara Falls, NY and Oakville, Ontario, Canada. At HostPapa customers are treated as a part of family. HostPapa understands that customers' web sites are important and need to have reliable service. They have established a solid foundation to offer a hosting solution for small-to-medium sized businesses that is reliable, easy-to-use, and customer service-oriented, all for a low cost. Hosting packages from HostPapa help everyday individuals and businesses in getting high-powered and professional service at a fraction of the cost.

Shared

  • Free domain Name Registration
  • Unlimited disk space & bandwidth
  • 30-day money back guarantee
  • 24/7 Telephone, chat & email support
  • FREE site building software

HostPapa customer service is second to none. They offer 24/7 technical support if you might run into a problem. They provide you a safe and reliable platform that you can depend on. HostPapa uses the best web-based cPanel that is a one-stop-shop for creating e-mail accounts, web statistics, managing your web hosting environment, and more. HostPapa has won numerous awards and is consistently being ranked as one of the Top 10 web hosting companies.

Reseller

  • Host Unlimited Domains
  • Create Unlimited Cpanel Accounts
  • Free Billing Software
  • Free Domain Reseller Account
  • 100% Green Web Hosting Servers
  • Private Nameservers in Your Name
  • 24/7 Support in English, French and Spanish
  • 3 IP Addresses

Sign up for a HostPapa reseller account, and start your own hosting company today! No matter which reseller account you choose, you'll be able to create valuable web-hosting packages to sell under your own brand name. You determine the pricing, features and packaging, and you keep all of the money you collect.

  • Unlimited Web Hosting Space & Monthly Bandwidth
  • Host Unlimited Domain Names on one account
  • 1 Free Domain Name for LIFE!
  • Professional 24/7 Phone & E-Mail Support
  • 30 Day Money Back & 99.9% Uptime Guaranteed

HostPapa is a privately owned company located in Niagara Falls, NY and Oakville, Ontario, Canada. At HostPapa customers are treated as a part of family. HostPapa understands that customers' web sites are important and need to have reliable service. They have established a solid foundation to offer a hosting solution for small-to-medium sized businesses that is reliable, easy-to-use, and customer service-oriented, all for a low cost. Hosting packages from HostPapa help everyday individuals and businesses in getting high-powered and professional service at a fraction of the cost.

  • Free domain Name Registration
  • Unlimited disk space & bandwidth
  • 30-day money back guarantee
  • 24/7 Telephone, chat & email support
  • FREE site building software

HostPapa customer service is second to none. They offer 24/7 technical support if you might run into a problem. They provide you a safe and reliable platform that you can depend on. HostPapa uses the best web-based cPanel that is a one-stop-shop for creating e-mail accounts, web statistics, managing your web hosting environment, and more. HostPapa has won numerous awards and is consistently being ranked as one of the Top 10 web hosting companies.

  • Host Unlimited Domains
  • Create Unlimited Cpanel Accounts
  • Free Billing Software
  • Free Domain Reseller Account
  • 100% Green Web Hosting Servers
  • Private Nameservers in Your Name
  • 24/7 Support in English, French and Spanish
  • 3 IP Addresses

Sign up for a HostPapa reseller account, and start your own hosting company today! No matter which reseller account you choose, you'll be able to create valuable web-hosting packages to sell under your own brand name. You determine the pricing, features and packaging, and you keep all of the money you collect.

Historical Rating
Years Months
Overall Reviews & Ratings
Price
Software
User-friendliness
Reliability & Uptime
Tech support
Average Rating

5 Stars (285)

4 Stars (80)

3 Stars (35)

2 Stars (64)

1 Stars (47)

N/A (1)

Total reviews : 512
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site

Customers' Reviews

512
LOTS OF TECHNICAL ISSUES

LOTS OF TECHNICAL ISSUES EVERY TIME I WANT TO LOG IN INTO MY HOSTPAPA DASHBOARD COUNTER A PROBLEM, REST PASSWORD MORE MANY TIMES, TECHNICAL SUPPORT ALSO TRIED TO ASSIST BUT REMAINS UNSOLVED. TECHNICAL SUPPORT NOT AN AMAZING ONE. THE ISSUE REMAINS STILL UNSOLVED. DO NOT RECOMMEND

AMADEUS

Rating : 1.2 ⋅ Date : December 01, 2016 ⋅ Recommend : No

  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
LOTS OF TECHNICAL ISSUES

LOTS OF TECHNICAL ISSUES EVERY TIME I WANT TO LOG IN INTO MY HOSTPAPA DASHBOARD COUNTER A PROBLEM, REST PASSWORD MORE MANY TIMES, TECHNICAL SUPPORT ALSO TRIED TO ASSIST BUT REMAINS UNSOLVED. TECHNICAL SUPPORT NOT AN AMAZING ONE. THE ISSUE REMAINS STILL UNSOLVED. DO NOT RECOMMEND

AMADEUS

Rating : 1.2 ⋅ Date : December 01, 2016 ⋅ Recommend : No

Absolute garbage

I have spoken to Eric K over the last week and it has proven to be terrible. Worst service I have ever had.

Matt C

Rating : 2.2 ⋅ Date : November 11, 2016 ⋅ Recommend : No

  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
1 of 1 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
1 of 1 people found this helpful
Absolute garbage

I have spoken to Eric K over the last week and it has proven to be terrible. Worst service I have ever had.

Matt C

Rating : 2.2 ⋅ Date : November 11, 2016 ⋅ Recommend : No

Acceptable (just barely) unless you have a reseller account

I've used Hostpapa for years for domains and web hosting. They were good (not great with tech support unless you used chat and escalated every ticket), until I got a reseller account through them - now it has been a nightmare. Frequent down time, varying quality of tech support, issues accessing through FTP - you name it! I've got a few sites migrating over to another server, and thanks to all the issues with accessing the server the process has dragged on for weeks. It looks poorly on my little company, and I'm totally dissatisfied with the level of support I've received from Hostpapa. Don't even bother calling them - tickets and chat are the only ways to get through. I picked Hostpapa because they were local and that they offered green hosting with carbon-offset. In my case, however - it is totally not worth it. If you're looking for a test server with just a handful of sites - then this would be a good option, but if your business depends on your hosting service - look elsewhere.

Sara

Rating : 2.0 ⋅ Date : November 08, 2016 ⋅ Recommend : No

  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
Acceptable (just barely) unless you have a reseller account

I've used Hostpapa for years for domains and web hosting. They were good (not great with tech support unless you used chat and escalated every ticket), until I got a reseller account through them - now it has been a nightmare. Frequent down time, varying quality of tech support, issues accessing through FTP - you name it! I've got a few sites migrating over to another server, and thanks to all the issues with accessing the server the process has dragged on for weeks. It looks poorly on my little company, and I'm totally dissatisfied with the level of support I've received from Hostpapa. Don't even bother calling them - tickets and chat are the only ways to get through. I picked Hostpapa because they were local and that they offered green hosting with carbon-offset. In my case, however - it is totally not worth it. If you're looking for a test server with just a handful of sites - then this would be a good option, but if your business depends on your hosting service - look elsewhere.

Sara

Rating : 2.0 ⋅ Date : November 08, 2016 ⋅ Recommend : No

Horrible support

I have been with Host Papa for a few years now but have had a lot of challenges with email. I'm currently without email and have been for the past 5 days. Zero response from customer support. Every time I call I get the same answer "it has been escalated and will be fixed very soon." 24/7 support is a lie - I was blatantly told on Saturday that the support team was not working that day. I lost count how many calls I have placed to get an update. Asking for a manager is useless as he's conveniently "in a meeting" every time I call. My business relies on email so I have been essentially shut down while they may or may not be fixing the problem. Completely in the dark over here as to what is being done (if anything) to fix it. My advice? Run far away from this company. Worst customer service ever. Extremely frustrating dealing with them. They advertise reliable service and 24/7 support. All lies.

Kristi

Rating : 1.2 ⋅ Date : November 07, 2016 ⋅ Recommend : No

  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
1 of 1 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
1 of 1 people found this helpful
Horrible support

I have been with Host Papa for a few years now but have had a lot of challenges with email. I'm currently without email and have been for the past 5 days. Zero response from customer support. Every time I call I get the same answer "it has been escalated and will be fixed very soon." 24/7 support is a lie - I was blatantly told on Saturday that the support team was not working that day. I lost count how many calls I have placed to get an update. Asking for a manager is useless as he's conveniently "in a meeting" every time I call. My business relies on email so I have been essentially shut down while they may or may not be fixing the problem. Completely in the dark over here as to what is being done (if anything) to fix it. My advice? Run far away from this company. Worst customer service ever. Extremely frustrating dealing with them. They advertise reliable service and 24/7 support. All lies.

Kristi

Rating : 1.2 ⋅ Date : November 07, 2016 ⋅ Recommend : No

Dissapointing

After purchasing a domain name and hosting service I got hammered with spam emails and phone calls from india wanting to build my web site... Arghhhh

Andrea

Rating : 2.2 ⋅ Date : November 04, 2016 ⋅ Recommend : No

  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
1 of 1 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
1 of 1 people found this helpful
Dissapointing

After purchasing a domain name and hosting service I got hammered with spam emails and phone calls from india wanting to build my web site... Arghhhh

Andrea

Rating : 2.2 ⋅ Date : November 04, 2016 ⋅ Recommend : No

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