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IXWebhosting Reviews

About

  • Unlimited Disk Space, Bandwidth, and Hosted Domains
  • Free Domain Registration and Instant Setup
  • 30 Day Money Back Guarantee
  • 99.9% Uptime Guarantee
  • 24/7 Dedicated Support Team
  • 24/7 Network and Service Monitoring
  • VPS, Cloud and Shared Hosting!
  • Tons of Easy

Originally launched in 1999, IX Web Hosting is one of the most well known web hosting providers in the world. Since then, IX Web Hosting has grown to have over 500,000 websites hosted. IX Webhosting has a wide variety of hosting solutions to choose from and all of their hosting services are excellent in terms of prices. Yet, in the past we have seen some very negative reviews regarding IX customer and technical support. If you decide on hosting your website with IX, please post your review here. Your vote is very important to us!

Shared

  • Unlimited Disk Space and Bandwidth
  • 1-15 Free Dedicated IPs
  • 1-3 Free Domain Registrations
  • Linux and Windows Hosting
  • Free Easy, Click-to-Create Site Builder
  • 24/7 Customer Support by Phone, Chat, Ticket, Email
  • Free Google AdWords Advertising!
  • Free One Click, Easy Install Online Store, Forum, Blog, Galler et

IXwebhosting offers industry leading Linux hosting plans with number of unlimited features and 24/7 technical support. For a limited time their most popular shared hosting plans, suitable for both personal and business websites, are priced from $3.95 to $7.95/month.

VPS

  • 1xCPU Cores
  • 384MB Guaranteed RAM
  • 500GB Data Transfer
  • 10GB Storage
  • 2 Dedicated IPs
  • 24/7 Customers Support upon request
  • Want Your Own Piece Of The Cloud?

Don't like Sharing? If having your own operating system, control panel, full root access, guaranteed uptime, and system resources matters, then VPS is what you're looking for. VPS gives you control of your self-managed server, just as if you had your own dedicated server. cPanel or Plesk installation is included or can be later added to Linux VPS (upon request to X4 and X8 only). Windows VPS includes Plesk 10 pre-installed.

Cloud

  • 2xCPU Cores
  • 1GB Guaranteed RAM
  • 300GB Data Transfer
  • 20GB Storage (Tier 1)
  • 2 Dedicated IPs
  • cPanel or Plesk CP is included!
  • For your Cloud, you may choose between a Linux or a Windows Opera

Why is Cloud for Me? IX Cloud Services gives you all of the flexibility and control of a dedicated server, with better uptime, better performance and less hassle. If you are prepared to administer your own server and applications, this is the product for you. With root level "white box" access, you can install, manage and administer just about anything. Web Sites, Internet Services (SQL, Exchange, etc.), Software-as-a-S

Windows

  • Unlimited Bandwidth
  • Unlimited Disk Space
  • Unlimited Hosted Domains
  • 2 Free Domains
  • 3 Free Dedicated IPs

Our plans have no limits: Not on the amount of domains you can host, not on the bandwidth, and not on the diskspace. Because everyone uses their shared hosting account differently, we don't need to put limits on your account.

Historical Rating
Years Months
Overall Reviews & Ratings
User-friendliness
Price
Reliability & Uptime
Software
Tech support
Average Rating

5 Stars (136)

4 Stars (47)

3 Stars (38)

2 Stars (74)

1 Stars (58)

N/A (9)

Total reviews : 362
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site
http://www.ixwebhosting.com/
Historical Rating
Years Months
Overall Reviews & Ratings
User-friendliness
Price
Reliability & Uptime
Software
Tech support
Average Rating

5 Stars (136)

4 Stars (47)

3 Stars (38)

2 Stars (74)

1 Stars (58)

N/A (9)

Total reviews : 362
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site

About

  • Unlimited Disk Space, Bandwidth, and Hosted Domains
  • Free Domain Registration and Instant Setup
  • 30 Day Money Back Guarantee
  • 99.9% Uptime Guarantee
  • 24/7 Dedicated Support Team
  • 24/7 Network and Service Monitoring
  • VPS, Cloud and Shared Hosting!
  • Tons of Easy

Originally launched in 1999, IX Web Hosting is one of the most well known web hosting providers in the world. Since then, IX Web Hosting has grown to have over 500,000 websites hosted. IX Webhosting has a wide variety of hosting solutions to choose from and all of their hosting services are excellent in terms of prices. Yet, in the past we have seen some very negative reviews regarding IX customer and technical support. If you decide on hosting your website with IX, please post your review here. Your vote is very important to us!

Shared

  • Unlimited Disk Space and Bandwidth
  • 1-15 Free Dedicated IPs
  • 1-3 Free Domain Registrations
  • Linux and Windows Hosting
  • Free Easy, Click-to-Create Site Builder
  • 24/7 Customer Support by Phone, Chat, Ticket, Email
  • Free Google AdWords Advertising!
  • Free One Click, Easy Install Online Store, Forum, Blog, Galler et

IXwebhosting offers industry leading Linux hosting plans with number of unlimited features and 24/7 technical support. For a limited time their most popular shared hosting plans, suitable for both personal and business websites, are priced from $3.95 to $7.95/month.

VPS

  • 1xCPU Cores
  • 384MB Guaranteed RAM
  • 500GB Data Transfer
  • 10GB Storage
  • 2 Dedicated IPs
  • 24/7 Customers Support upon request
  • Want Your Own Piece Of The Cloud?

Don't like Sharing? If having your own operating system, control panel, full root access, guaranteed uptime, and system resources matters, then VPS is what you're looking for. VPS gives you control of your self-managed server, just as if you had your own dedicated server. cPanel or Plesk installation is included or can be later added to Linux VPS (upon request to X4 and X8 only). Windows VPS includes Plesk 10 pre-installed.

Cloud

  • 2xCPU Cores
  • 1GB Guaranteed RAM
  • 300GB Data Transfer
  • 20GB Storage (Tier 1)
  • 2 Dedicated IPs
  • cPanel or Plesk CP is included!
  • For your Cloud, you may choose between a Linux or a Windows Opera

Why is Cloud for Me? IX Cloud Services gives you all of the flexibility and control of a dedicated server, with better uptime, better performance and less hassle. If you are prepared to administer your own server and applications, this is the product for you. With root level "white box" access, you can install, manage and administer just about anything. Web Sites, Internet Services (SQL, Exchange, etc.), Software-as-a-S

Windows

  • Unlimited Bandwidth
  • Unlimited Disk Space
  • Unlimited Hosted Domains
  • 2 Free Domains
  • 3 Free Dedicated IPs

Our plans have no limits: Not on the amount of domains you can host, not on the bandwidth, and not on the diskspace. Because everyone uses their shared hosting account differently, we don't need to put limits on your account.

  • Unlimited Disk Space, Bandwidth, and Hosted Domains
  • Free Domain Registration and Instant Setup
  • 30 Day Money Back Guarantee
  • 99.9% Uptime Guarantee
  • 24/7 Dedicated Support Team
  • 24/7 Network and Service Monitoring
  • VPS, Cloud and Shared Hosting!
  • Tons of Easy

Originally launched in 1999, IX Web Hosting is one of the most well known web hosting providers in the world. Since then, IX Web Hosting has grown to have over 500,000 websites hosted. IX Webhosting has a wide variety of hosting solutions to choose from and all of their hosting services are excellent in terms of prices. Yet, in the past we have seen some very negative reviews regarding IX customer and technical support. If you decide on hosting your website with IX, please post your review here. Your vote is very important to us!

  • Unlimited Disk Space and Bandwidth
  • 1-15 Free Dedicated IPs
  • 1-3 Free Domain Registrations
  • Linux and Windows Hosting
  • Free Easy, Click-to-Create Site Builder
  • 24/7 Customer Support by Phone, Chat, Ticket, Email
  • Free Google AdWords Advertising!
  • Free One Click, Easy Install Online Store, Forum, Blog, Galler et

IXwebhosting offers industry leading Linux hosting plans with number of unlimited features and 24/7 technical support. For a limited time their most popular shared hosting plans, suitable for both personal and business websites, are priced from $3.95 to $7.95/month.

  • 1xCPU Cores
  • 384MB Guaranteed RAM
  • 500GB Data Transfer
  • 10GB Storage
  • 2 Dedicated IPs
  • 24/7 Customers Support upon request
  • Want Your Own Piece Of The Cloud?

Don't like Sharing? If having your own operating system, control panel, full root access, guaranteed uptime, and system resources matters, then VPS is what you're looking for. VPS gives you control of your self-managed server, just as if you had your own dedicated server. cPanel or Plesk installation is included or can be later added to Linux VPS (upon request to X4 and X8 only). Windows VPS includes Plesk 10 pre-installed.

  • 2xCPU Cores
  • 1GB Guaranteed RAM
  • 300GB Data Transfer
  • 20GB Storage (Tier 1)
  • 2 Dedicated IPs
  • cPanel or Plesk CP is included!
  • For your Cloud, you may choose between a Linux or a Windows Opera

Why is Cloud for Me? IX Cloud Services gives you all of the flexibility and control of a dedicated server, with better uptime, better performance and less hassle. If you are prepared to administer your own server and applications, this is the product for you. With root level "white box" access, you can install, manage and administer just about anything. Web Sites, Internet Services (SQL, Exchange, etc.), Software-as-a-S

  • Unlimited Bandwidth
  • Unlimited Disk Space
  • Unlimited Hosted Domains
  • 2 Free Domains
  • 3 Free Dedicated IPs

Our plans have no limits: Not on the amount of domains you can host, not on the bandwidth, and not on the diskspace. Because everyone uses their shared hosting account differently, we don't need to put limits on your account.

Historical Rating
Years Months
Overall Reviews & Ratings
User-friendliness
Price
Reliability & Uptime
Software
Tech support
Average Rating

5 Stars (136)

4 Stars (47)

3 Stars (38)

2 Stars (74)

1 Stars (58)

N/A (9)

Total reviews : 362
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site

Customers' Reviews

362
Stay away!!!

If you do decide to use this company, be very aware. Read the reviews and heed them. They will take your money and run if it is at all possible. they will never issue a refund even if you stop using their products. Your sign up will be great and the customer service during that time is fantastic. After that it all goes down hill. Spam filtering - They told me to use outlook and get an a spam filter, they don't offer that service. That is insane! even FREE email services provide that. I guess you could have them host your email and then forward it to gmail or yahoo for you to read it, but that is rediculous. I guess I'm a paying customer for another year. Just stay away! There are better options out there.

Rating : 1.4 ⋅ Date : ⋅ Recommend : No

Answer from IXWebhosting

Hello Ron, I'm sorry to hear that you had such a bad experience with Spam filtering. We do filter a lot of spam before it even reaches the servers but it's a constant balance between filtering enough that spam is caught but not filtering so much that legitimate emails get filtered out too. That's probably why you were referred to local filtering. We have a second layer of protection marking the headers of spam emails so that customers who want a higher threshold of filtering can set their own levels locally. If you'd like assistance setting up those local filters, our customer service team would be happy to help.

Stepan Radibog @ IXWebhosting
  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
0 of 0 people found this helpful
  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
0 of 0 people found this helpful
Stay away!!!

If you do decide to use this company, be very aware. Read the reviews and heed them. They will take your money and run if it is at all possible. they will never issue a refund even if you stop using their products. Your sign up will be great and the customer service during that time is fantastic. After that it all goes down hill. Spam filtering - They told me to use outlook and get an a spam filter, they don't offer that service. That is insane! even FREE email services provide that. I guess you could have them host your email and then forward it to gmail or yahoo for you to read it, but that is rediculous. I guess I'm a paying customer for another year. Just stay away! There are better options out there.

Rating : 1.4 ⋅ Date : ⋅ Recommend : No

Answer from IXWebhosting

Hello Ron, I'm sorry to hear that you had such a bad experience with Spam filtering. We do filter a lot of spam before it even reaches the servers but it's a constant balance between filtering enough that spam is caught but not filtering so much that legitimate emails get filtered out too. That's probably why you were referred to local filtering. We have a second layer of protection marking the headers of spam emails so that customers who want a higher threshold of filtering can set their own levels locally. If you'd like assistance setting up those local filters, our customer service team would be happy to help.

Stepan Radibog @ IXWebhosting
Providing one of the best hosting servers and tech support

I'm hosting my websites with IX for past 7 years and its awesome experience. The servers are far superior compared to other hosting. I had never experienced any server issues in my hosting journey with IX. I love the dedicated super hero concept. We will be getting individual agents assigned for any support issues. The prices are also competitive and can get offers by contacting the support teams. I like the chat support which is always super and ready to help. Just upload the website to server and forget about accessing the control panel. Your website will be up and running always. Super cool servers. I jut love hosting with IX web hosting

Rating : 4.6 ⋅ Date : ⋅ Recommend : Yes

  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
0 of 0 people found this helpful
  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
0 of 0 people found this helpful
Providing one of the best hosting servers and tech support

I'm hosting my websites with IX for past 7 years and its awesome experience. The servers are far superior compared to other hosting. I had never experienced any server issues in my hosting journey with IX. I love the dedicated super hero concept. We will be getting individual agents assigned for any support issues. The prices are also competitive and can get offers by contacting the support teams. I like the chat support which is always super and ready to help. Just upload the website to server and forget about accessing the control panel. Your website will be up and running always. Super cool servers. I jut love hosting with IX web hosting

Rating : 4.6 ⋅ Date : ⋅ Recommend : Yes

Worst web host on the internet

I've been a paying customer for 9 years and 9 months. For a long time the hosting was good and cheap, I was grandfathered in with an unlimited storage & bandwidth plan for something like $9 a month. Within the past 2-3 years IX began slowly raising my rates without any notice or warning. I now pay twice as much for less service. My site is constantly down, I have had to deal with problems sending out emails due to them not keeping their servers clean. The webserver my site was located on has been on every email blacklist known to man, yet I overlooked that. Their servers constantly corrupted data mid-transfer. I'd upload a 120 line file, the file that ended up on the server would be 127 lines with the last 7 lines repeated at the bottom of the file, breaking the site. I ask them for tools to help me build a better site like cPanel and NodeJS, they refuse. My site goes down, I had a file using too much memory, I fix it 15 mins later. 3 hours after that they still have not fixed it!!!!!!

Rating : 1.0 ⋅ Date : ⋅ Recommend : No

Answer from IXWebhosting

Hello Rob, We understand why you'd be concerned about seeing your renewal rate change but we can explain why that happens. Over the past several years, we’ve made investments into improving our products, but in order to keep offering you the features that you can’t get anywhere else like free Dedicated IPs, low-cost SSL certificates, unlimited hosted domains, unlimited bandwidth, storage, FTP accounts, etc..., we occasionally have to raise our prices. We try to make these occasions as rare as possible. However, it sounds like you are still having a few problems with things like blacklists and file uploads which should be rare. Please contact our support team and reference this review so that we can take a look into these problems for you.

Stepan Radibog @ IXWebhosting
  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
0 of 0 people found this helpful
  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
0 of 0 people found this helpful
Worst web host on the internet

I've been a paying customer for 9 years and 9 months. For a long time the hosting was good and cheap, I was grandfathered in with an unlimited storage & bandwidth plan for something like $9 a month. Within the past 2-3 years IX began slowly raising my rates without any notice or warning. I now pay twice as much for less service. My site is constantly down, I have had to deal with problems sending out emails due to them not keeping their servers clean. The webserver my site was located on has been on every email blacklist known to man, yet I overlooked that. Their servers constantly corrupted data mid-transfer. I'd upload a 120 line file, the file that ended up on the server would be 127 lines with the last 7 lines repeated at the bottom of the file, breaking the site. I ask them for tools to help me build a better site like cPanel and NodeJS, they refuse. My site goes down, I had a file using too much memory, I fix it 15 mins later. 3 hours after that they still have not fixed it!!!!!!

Rating : 1.0 ⋅ Date : ⋅ Recommend : No

Answer from IXWebhosting

Hello Rob, We understand why you'd be concerned about seeing your renewal rate change but we can explain why that happens. Over the past several years, we’ve made investments into improving our products, but in order to keep offering you the features that you can’t get anywhere else like free Dedicated IPs, low-cost SSL certificates, unlimited hosted domains, unlimited bandwidth, storage, FTP accounts, etc..., we occasionally have to raise our prices. We try to make these occasions as rare as possible. However, it sounds like you are still having a few problems with things like blacklists and file uploads which should be rare. Please contact our support team and reference this review so that we can take a look into these problems for you.

Stepan Radibog @ IXWebhosting
Poor Customer Support

When I started with IX Webhosting in 2009, the customer service was fantastic! It was always one of the same few people who answered and they could help me with any issue. Since then, they clearly outsource it. Now, people never understand what problem I am discussing. They are lost on the meaning of what I am saying. We clearly have language barrier issues- each time I call. It is incredibly frustrating.

Rating : 3.0 ⋅ Date : ⋅ Recommend : No

Answer from IXWebhosting

TW, I'm sorry that you are having a problem communicating with our customer service. We pride ourselves on the service we provide via all of our support channels. We work closely with our phone team to make sure they have superior training and are able to handle anything that comes their way but with millions of potential issues, sometimes an agent won't be familiar with your particular one. If you've had trouble communicating with an agent or find that they aren't familiar with your issue, a manager will be happy to take a look at it and get back in touch with you.

Stepan Radibog @ IXWebhosting
  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
0 of 0 people found this helpful
  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
0 of 0 people found this helpful
Poor Customer Support

When I started with IX Webhosting in 2009, the customer service was fantastic! It was always one of the same few people who answered and they could help me with any issue. Since then, they clearly outsource it. Now, people never understand what problem I am discussing. They are lost on the meaning of what I am saying. We clearly have language barrier issues- each time I call. It is incredibly frustrating.

Rating : 3.0 ⋅ Date : ⋅ Recommend : No

Answer from IXWebhosting

TW, I'm sorry that you are having a problem communicating with our customer service. We pride ourselves on the service we provide via all of our support channels. We work closely with our phone team to make sure they have superior training and are able to handle anything that comes their way but with millions of potential issues, sometimes an agent won't be familiar with your particular one. If you've had trouble communicating with an agent or find that they aren't familiar with your issue, a manager will be happy to take a look at it and get back in touch with you.

Stepan Radibog @ IXWebhosting
Renewal policy and customer attitude

I have 2 hosting plans with them: 1 since 2011, the other one - since 2012. I made a HUGE mistake by subscribing to an Automatic renewal. Why? Because this year, we had switched to a different hosting provider 2 months before our IX Web hosting hosting plan expired (the price of the package doubled over the 3 years), but did not turn off automatic renewal. They charged the credit card. And when we approached them (the same day!) asking how we can resolve the situation, perhaps, get a refund, because we cancelled using their hosting months ago, the response was: you can cancel hosting, but you did not update the automatic renewal policy. We don't provide refunds for this. Go ahead and cancel all your accounts with us but we are keeping the money. Even though we contacted them on the 1st day of the new annual billing period. The refund policy applies for 90 days after the day of the purchase. Does not apply to renewals at all. Now, if you want to change your billing information, you can

Rating : 2.2 ⋅ Date : ⋅ Recommend : No

  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
0 of 0 people found this helpful
  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
0 of 0 people found this helpful
Renewal policy and customer attitude

I have 2 hosting plans with them: 1 since 2011, the other one - since 2012. I made a HUGE mistake by subscribing to an Automatic renewal. Why? Because this year, we had switched to a different hosting provider 2 months before our IX Web hosting hosting plan expired (the price of the package doubled over the 3 years), but did not turn off automatic renewal. They charged the credit card. And when we approached them (the same day!) asking how we can resolve the situation, perhaps, get a refund, because we cancelled using their hosting months ago, the response was: you can cancel hosting, but you did not update the automatic renewal policy. We don't provide refunds for this. Go ahead and cancel all your accounts with us but we are keeping the money. Even though we contacted them on the 1st day of the new annual billing period. The refund policy applies for 90 days after the day of the purchase. Does not apply to renewals at all. Now, if you want to change your billing information, you can

Rating : 2.2 ⋅ Date : ⋅ Recommend : No

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