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NetFirms Reviews

About

  • Affordable Web Hosting Services
  • 30-Day Money-Back Guarantee
  • Netfirms Tier 1 Data Centers
  • Clustered Hosting Technology
  • Custom Control Panel
  • Online Advertising Credits
  • Ready-to-Go Websites Builder
  • Domain Name Search and Domain Registration

Netfirms provide global web hosting solutions and technology to successful individuals, entrepreneurs and small and medium sized business since 1998. Since then they have grown to be one of the largest web hosting and domain name providers, powering more than 1.2 million websites around the globe. Netfirms has been in business for over 12 years. They help customers get their ideas online.

Shared

  • Unlimited Disk Space and Bandwidth
  • 1 Free Domain Names For Life
  • Free Domain Privacy
  • Free Ready-to-go-Websites & One-click App Installer
  • $150 Online Advertising Credits, Unlimited Websites
  • 24/7 Toll-Free Support, 30-Day Money Back

Need a reliable host - look no further. Netfirms guarantees that you will not be left disappointed. They are generously provide customers with loads of Free features on most of their hosting plans such as Ready-to-go-Websites and One-click App Installer. On top of that, Netfirms give away cash credits for online advertisement. All of the hosting plans come with 30-Day money back option, so if you are not completely satisfied you do not have to pay! And if anything, they always have a competent support standing by 24/7.

Historical Rating
Years Months
Overall Reviews & Ratings
Price
Software
User-friendliness
Reliability & Uptime
Tech support
Average Rating

5 Stars (2)

4 Stars (3)

3 Stars (7)

2 Stars (28)

1 Stars (32)

N/A (3)

Total reviews : 75
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
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http://www.netfirms.com/
Historical Rating
Years Months
Overall Reviews & Ratings
Price
Software
User-friendliness
Reliability & Uptime
Tech support
Average Rating

5 Stars (2)

4 Stars (3)

3 Stars (7)

2 Stars (28)

1 Stars (32)

N/A (3)

Total reviews : 75
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site

About

  • Affordable Web Hosting Services
  • 30-Day Money-Back Guarantee
  • Netfirms Tier 1 Data Centers
  • Clustered Hosting Technology
  • Custom Control Panel
  • Online Advertising Credits
  • Ready-to-Go Websites Builder
  • Domain Name Search and Domain Registration

Netfirms provide global web hosting solutions and technology to successful individuals, entrepreneurs and small and medium sized business since 1998. Since then they have grown to be one of the largest web hosting and domain name providers, powering more than 1.2 million websites around the globe. Netfirms has been in business for over 12 years. They help customers get their ideas online.

Shared

  • Unlimited Disk Space and Bandwidth
  • 1 Free Domain Names For Life
  • Free Domain Privacy
  • Free Ready-to-go-Websites & One-click App Installer
  • $150 Online Advertising Credits, Unlimited Websites
  • 24/7 Toll-Free Support, 30-Day Money Back

Need a reliable host - look no further. Netfirms guarantees that you will not be left disappointed. They are generously provide customers with loads of Free features on most of their hosting plans such as Ready-to-go-Websites and One-click App Installer. On top of that, Netfirms give away cash credits for online advertisement. All of the hosting plans come with 30-Day money back option, so if you are not completely satisfied you do not have to pay! And if anything, they always have a competent support standing by 24/7.

  • Affordable Web Hosting Services
  • 30-Day Money-Back Guarantee
  • Netfirms Tier 1 Data Centers
  • Clustered Hosting Technology
  • Custom Control Panel
  • Online Advertising Credits
  • Ready-to-Go Websites Builder
  • Domain Name Search and Domain Registration

Netfirms provide global web hosting solutions and technology to successful individuals, entrepreneurs and small and medium sized business since 1998. Since then they have grown to be one of the largest web hosting and domain name providers, powering more than 1.2 million websites around the globe. Netfirms has been in business for over 12 years. They help customers get their ideas online.

  • Unlimited Disk Space and Bandwidth
  • 1 Free Domain Names For Life
  • Free Domain Privacy
  • Free Ready-to-go-Websites & One-click App Installer
  • $150 Online Advertising Credits, Unlimited Websites
  • 24/7 Toll-Free Support, 30-Day Money Back

Need a reliable host - look no further. Netfirms guarantees that you will not be left disappointed. They are generously provide customers with loads of Free features on most of their hosting plans such as Ready-to-go-Websites and One-click App Installer. On top of that, Netfirms give away cash credits for online advertisement. All of the hosting plans come with 30-Day money back option, so if you are not completely satisfied you do not have to pay! And if anything, they always have a competent support standing by 24/7.

Historical Rating
Years Months
Overall Reviews & Ratings
Price
Software
User-friendliness
Reliability & Uptime
Tech support
Average Rating

5 Stars (2)

4 Stars (3)

3 Stars (7)

2 Stars (28)

1 Stars (32)

N/A (3)

Total reviews : 75
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site

Customers' Reviews

75
DONT DO BUSINESS

WORST CUSTOMER SERVICE IN THE INDUSTRY - STAY AWAY They have great prices simply because they dont provide customer service. I am having an issue regarding a domain name they unilaterally cancelled after I asked a simple question - either they dont train their people, hire incompetent people or worst only hire stupid people...

Rating : 2.6 ⋅ Date : ⋅ Recommend : No

  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
DONT DO BUSINESS

WORST CUSTOMER SERVICE IN THE INDUSTRY - STAY AWAY They have great prices simply because they dont provide customer service. I am having an issue regarding a domain name they unilaterally cancelled after I asked a simple question - either they dont train their people, hire incompetent people or worst only hire stupid people...

Rating : 2.6 ⋅ Date : ⋅ Recommend : No

Netfirms service is THE WORST. DON'T GO FOR IT

The WORST service you will ever face is

Rating : 1.0 ⋅ Date : ⋅ Recommend : No

  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
Netfirms service is THE WORST. DON'T GO FOR IT

The WORST service you will ever face is

Rating : 1.0 ⋅ Date : ⋅ Recommend : No

Support Wait times and poor service

I have been with Netfirms since they incorporated. They were a great company when they started up and the service has gone to the dumpsters over the years. I pay heavy dues to them for all my domains and hosting and the service is very very poor. Wait times to get in contact with tech support is a minimum 1 hour for non peak periods and much longer on peak periods. Many times your call is bumped meaning while you are on hold, the call gets dropped and you have to redial and are put on hold and back in the queue. I also pay for additional wordpress tech support and even the dedicated tech support line is useless. Additional services like site lock, site backup are forced upon you so that you keep the business with Netfirms. When you call the billing line or sales, you are able to get through quickly. This tells you about the integrity of the business. If only Amazon would get into this business, others would be washed out and Amazon understands customer service.

Rating : 1.0 ⋅ Date : ⋅ Recommend : No

  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
Support Wait times and poor service

I have been with Netfirms since they incorporated. They were a great company when they started up and the service has gone to the dumpsters over the years. I pay heavy dues to them for all my domains and hosting and the service is very very poor. Wait times to get in contact with tech support is a minimum 1 hour for non peak periods and much longer on peak periods. Many times your call is bumped meaning while you are on hold, the call gets dropped and you have to redial and are put on hold and back in the queue. I also pay for additional wordpress tech support and even the dedicated tech support line is useless. Additional services like site lock, site backup are forced upon you so that you keep the business with Netfirms. When you call the billing line or sales, you are able to get through quickly. This tells you about the integrity of the business. If only Amazon would get into this business, others would be washed out and Amazon understands customer service.

Rating : 1.0 ⋅ Date : ⋅ Recommend : No

NEVER NetFirms

Poor server performance. Virtually NO tech support. More concerned about how much disk space you use and enforcing "terms of service" than they are helping you out. Get this - it is against their terms of service to backup your own web site! After a brute force attack against our site, Netfirms offered no help, they accidentally shut our site down for 3 days! After 2 months of being unable to have people register for seminars on our site, the best they could do was tell me it was a browser problem! Say what! No, it wasn't. In one of their efforts to force us to comply, they altered permissions on the database and were never able to fix it. We had to leave. Ironically, they have our domain and we point the name servers to the new hosting service. NetFirms has contacted us TWICE in the last month - chiding us for backing up our site and for using too much disk space! So much for "unlimited disk space." DON"T EVER use NetFirms

Rating : 1.8 ⋅ Date : ⋅ Recommend : No

  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
NEVER NetFirms

Poor server performance. Virtually NO tech support. More concerned about how much disk space you use and enforcing "terms of service" than they are helping you out. Get this - it is against their terms of service to backup your own web site! After a brute force attack against our site, Netfirms offered no help, they accidentally shut our site down for 3 days! After 2 months of being unable to have people register for seminars on our site, the best they could do was tell me it was a browser problem! Say what! No, it wasn't. In one of their efforts to force us to comply, they altered permissions on the database and were never able to fix it. We had to leave. Ironically, they have our domain and we point the name servers to the new hosting service. NetFirms has contacted us TWICE in the last month - chiding us for backing up our site and for using too much disk space! So much for "unlimited disk space." DON"T EVER use NetFirms

Rating : 1.8 ⋅ Date : ⋅ Recommend : No

Awful Customer Support & Potentially Using Partners to Extort Money

A virus was detected on my server 6+ days ago yet I was just notified today, not by Netfirms but by a partner firm called Sitelock selling monthly packages to scan & clean viruses. Coincidentally, the delay is contacting me about the viruses made it impossible to recover a clean copy of my data via Netfirms 2-week backups. Buyer beware, you get what you pay for and then they try to make you pay more. The cost of their service may be reasonable but they have gone downhill over the years, and there partnership with Sitelock appears very suspicious.

Rating : 1.8 ⋅ Date : ⋅ Recommend : No

  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
Awful Customer Support & Potentially Using Partners to Extort Money

A virus was detected on my server 6+ days ago yet I was just notified today, not by Netfirms but by a partner firm called Sitelock selling monthly packages to scan & clean viruses. Coincidentally, the delay is contacting me about the viruses made it impossible to recover a clean copy of my data via Netfirms 2-week backups. Buyer beware, you get what you pay for and then they try to make you pay more. The cost of their service may be reasonable but they have gone downhill over the years, and there partnership with Sitelock appears very suspicious.

Rating : 1.8 ⋅ Date : ⋅ Recommend : No

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