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Rack Servers Reviews

About

  • Web hosting packages have multiple backup schedules.
  • Our Data Centre has Tier 1 links to all major Internet providers
  • We provide 79 different domain name extensions
  • Our two secure Data Centres are based in Brisbane, Australia
  • We provide cost effective VPS web hosting packages
  • We offer affordable small business hosting
  • We don't oversell our VPS's ensuring Ultra-Fast connections
  • Superior Cloud Based hosting with all data staying in Australia

Rack Servers is a one of Australia's most reliable web hosting companies based in Brisbane. We specialise in web hosting for small and medium sized businesses ensuring we provide s cost effective reliable service no matter the size of the organisation. Our staff have played major roles in other large web hosting companies and Federal Government departments before moving to Rack Servers and are exceptionally knowledgeable in all aspects of the web hosting industry. Several staff even provide assistance to Australian Universities by way of lecturing and tutoring students in web related areas. Our philosophy is simple, we believe customers come first; that's why we provide a high level of customer service and support with friendly, helpful Australian staff on hand 24 hours a day.

Historical Rating
Years Months
Overall Reviews & Ratings
Price
Software
User-friendliness
Reliability & Uptime
Tech support
Average Rating

5 Stars (1)

4 Stars (0)

3 Stars (0)

2 Stars (0)

1 Stars (0)

N/A (1)

Total reviews : 2
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
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http://www.rackservers.com.au
Historical Rating
Years Months
Overall Reviews & Ratings
Price
Software
User-friendliness
Reliability & Uptime
Tech support
Average Rating

5 Stars (1)

4 Stars (0)

3 Stars (0)

2 Stars (0)

1 Stars (0)

N/A (1)

Total reviews : 2
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site

About

  • Web hosting packages have multiple backup schedules.
  • Our Data Centre has Tier 1 links to all major Internet providers
  • We provide 79 different domain name extensions
  • Our two secure Data Centres are based in Brisbane, Australia
  • We provide cost effective VPS web hosting packages
  • We offer affordable small business hosting
  • We don't oversell our VPS's ensuring Ultra-Fast connections
  • Superior Cloud Based hosting with all data staying in Australia

Rack Servers is a one of Australia's most reliable web hosting companies based in Brisbane. We specialise in web hosting for small and medium sized businesses ensuring we provide s cost effective reliable service no matter the size of the organisation. Our staff have played major roles in other large web hosting companies and Federal Government departments before moving to Rack Servers and are exceptionally knowledgeable in all aspects of the web hosting industry. Several staff even provide assistance to Australian Universities by way of lecturing and tutoring students in web related areas. Our philosophy is simple, we believe customers come first; that's why we provide a high level of customer service and support with friendly, helpful Australian staff on hand 24 hours a day.

  • Web hosting packages have multiple backup schedules.
  • Our Data Centre has Tier 1 links to all major Internet providers
  • We provide 79 different domain name extensions
  • Our two secure Data Centres are based in Brisbane, Australia
  • We provide cost effective VPS web hosting packages
  • We offer affordable small business hosting
  • We don't oversell our VPS's ensuring Ultra-Fast connections
  • Superior Cloud Based hosting with all data staying in Australia

Rack Servers is a one of Australia's most reliable web hosting companies based in Brisbane. We specialise in web hosting for small and medium sized businesses ensuring we provide s cost effective reliable service no matter the size of the organisation. Our staff have played major roles in other large web hosting companies and Federal Government departments before moving to Rack Servers and are exceptionally knowledgeable in all aspects of the web hosting industry. Several staff even provide assistance to Australian Universities by way of lecturing and tutoring students in web related areas. Our philosophy is simple, we believe customers come first; that's why we provide a high level of customer service and support with friendly, helpful Australian staff on hand 24 hours a day.

Historical Rating
Years Months
Overall Reviews & Ratings
Price
Software
User-friendliness
Reliability & Uptime
Tech support
Average Rating

5 Stars (1)

4 Stars (0)

3 Stars (0)

2 Stars (0)

1 Stars (0)

N/A (1)

Total reviews : 2
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site

Customers' Reviews

2
I cannot fault Rack Servers!!

I've used three providers since establishing my website and my current host, Rack Servers, have been amazing. I thought I should give them a wrap as my experience is completely opposite to the review above. My site runs on classic ASP and I am extremely happy that I moved to Rack Servers around 6 months ago. In Australia, there's not as much choice for windows-based web hosting so I did a lot of research and it's paid off for me. Rack Servers are Aussie-based (in Qld) and tech support has been sensational. They reply promptly to any tickets raised and the live support feature for instant chatting is a great option. I would definitely recommend Rack Servers.

Rating : 4.6 ⋅ Date : ⋅ Recommend : Yes

  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
3 of 5 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
3 of 5 people found this helpful
I cannot fault Rack Servers!!

I've used three providers since establishing my website and my current host, Rack Servers, have been amazing. I thought I should give them a wrap as my experience is completely opposite to the review above. My site runs on classic ASP and I am extremely happy that I moved to Rack Servers around 6 months ago. In Australia, there's not as much choice for windows-based web hosting so I did a lot of research and it's paid off for me. Rack Servers are Aussie-based (in Qld) and tech support has been sensational. They reply promptly to any tickets raised and the live support feature for instant chatting is a great option. I would definitely recommend Rack Servers.

Rating : 4.6 ⋅ Date : ⋅ Recommend : Yes

Rack Servers Hosting

Rackservers would have to be one of the worst ever webhosting companies I've ever dealt with. When I was hosted with them, I even transferred my domain name to them as to have the hosting, website, domain and email in one spot. Everything was ok until I wanted to ask them a question or call them. I had the reseller hosting package which gave me limited access to WHM and as I didn't know how to use it or anything else again they just pointed me out to CPanel and their docs and told me to read it and then I would learn and know all about it! NO! That wasn't the case! I'm not a person who reads things and immediately straight away knows what to do - I'm a visual person. Anyway as time went on they just didn't like me and treated me like a piece of dirt to put it nicely! They then told me that I wasn't worth anything and locked me both out of my client area and my email so how the heck was I supposed to receive any!

Rating : 0.0 ⋅ Date : ⋅ Recommend : No

Answer from Rack Servers

This person called us at least 10 - 20 times per day about various matters. Asked us how to do various things, that's fine and we helped SO MUCH, but she would call us from random places like her car, etc and then we'd try to talk her through the issue but we can't because she isn't in front of her computer! This is also the same person also wanted us to change our system so that her account number or details didn't have the number 6 anywhere in it because she is against the number 6 for some reason and also we need to change our systems so there is no colour blue as she has issues with the colour..

The Manager @ Rack Servers
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
2 of 14 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
2 of 14 people found this helpful
Rack Servers Hosting

Rackservers would have to be one of the worst ever webhosting companies I've ever dealt with. When I was hosted with them, I even transferred my domain name to them as to have the hosting, website, domain and email in one spot. Everything was ok until I wanted to ask them a question or call them. I had the reseller hosting package which gave me limited access to WHM and as I didn't know how to use it or anything else again they just pointed me out to CPanel and their docs and told me to read it and then I would learn and know all about it! NO! That wasn't the case! I'm not a person who reads things and immediately straight away knows what to do - I'm a visual person. Anyway as time went on they just didn't like me and treated me like a piece of dirt to put it nicely! They then told me that I wasn't worth anything and locked me both out of my client area and my email so how the heck was I supposed to receive any!

Rating : 0.0 ⋅ Date : ⋅ Recommend : No

Answer from Rack Servers

This person called us at least 10 - 20 times per day about various matters. Asked us how to do various things, that's fine and we helped SO MUCH, but she would call us from random places like her car, etc and then we'd try to talk her through the issue but we can't because she isn't in front of her computer! This is also the same person also wanted us to change our system so that her account number or details didn't have the number 6 anywhere in it because she is against the number 6 for some reason and also we need to change our systems so there is no colour blue as she has issues with the colour..

The Manager @ Rack Servers
  • 1

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