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SingleHop Reviews

About

  • 'A+' BBB Rating 3-Years Running
  • 4,500+ customers in 114+ countries
  • Industry Leading Service Level Agreement
  • 24/7/365 Dedicated Support - Never Outsourced
  • 12,000+ servers in production
  • Servers Up in Under 1 Hour
  • One-Click Automation - LEAP Portal
  • FREE Migrations

SingleHop is a leading global provider of hosted IT infrastructure and Cloud computing. We are pioneering the global IaaS movement by enabling SMBs and service providers in the design, deployment and management of a wide range of IT solutions. Our proprietary automation platform allows organizations to quickly migrate or deploy workloads in the Cloud. Over the last decade, our unique blend of automation and service has made us the platform of choice for thousands of clients world-wide. By integrating our secure global data center footprint, our robust remote management toolkit and our industry leading SLAs, we help clients manage their systems while eliminating their capital expenditures.

Historical Rating
Years Months
Overall Reviews & Ratings
Price
Software
User-friendliness
Reliability & Uptime
Tech support
Average Rating

5 Stars (3)

4 Stars (0)

3 Stars (0)

2 Stars (1)

1 Stars (1)

N/A (0)

Total reviews : 5
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
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http://www.singlehop.com
Historical Rating
Years Months
Overall Reviews & Ratings
Price
Software
User-friendliness
Reliability & Uptime
Tech support
Average Rating

5 Stars (3)

4 Stars (0)

3 Stars (0)

2 Stars (1)

1 Stars (1)

N/A (0)

Total reviews : 5
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site

About

  • 'A+' BBB Rating 3-Years Running
  • 4,500+ customers in 114+ countries
  • Industry Leading Service Level Agreement
  • 24/7/365 Dedicated Support - Never Outsourced
  • 12,000+ servers in production
  • Servers Up in Under 1 Hour
  • One-Click Automation - LEAP Portal
  • FREE Migrations

SingleHop is a leading global provider of hosted IT infrastructure and Cloud computing. We are pioneering the global IaaS movement by enabling SMBs and service providers in the design, deployment and management of a wide range of IT solutions. Our proprietary automation platform allows organizations to quickly migrate or deploy workloads in the Cloud. Over the last decade, our unique blend of automation and service has made us the platform of choice for thousands of clients world-wide. By integrating our secure global data center footprint, our robust remote management toolkit and our industry leading SLAs, we help clients manage their systems while eliminating their capital expenditures.

  • 'A+' BBB Rating 3-Years Running
  • 4,500+ customers in 114+ countries
  • Industry Leading Service Level Agreement
  • 24/7/365 Dedicated Support - Never Outsourced
  • 12,000+ servers in production
  • Servers Up in Under 1 Hour
  • One-Click Automation - LEAP Portal
  • FREE Migrations

SingleHop is a leading global provider of hosted IT infrastructure and Cloud computing. We are pioneering the global IaaS movement by enabling SMBs and service providers in the design, deployment and management of a wide range of IT solutions. Our proprietary automation platform allows organizations to quickly migrate or deploy workloads in the Cloud. Over the last decade, our unique blend of automation and service has made us the platform of choice for thousands of clients world-wide. By integrating our secure global data center footprint, our robust remote management toolkit and our industry leading SLAs, we help clients manage their systems while eliminating their capital expenditures.

Historical Rating
Years Months
Overall Reviews & Ratings
Price
Software
User-friendliness
Reliability & Uptime
Tech support
Average Rating

5 Stars (3)

4 Stars (0)

3 Stars (0)

2 Stars (1)

1 Stars (1)

N/A (0)

Total reviews : 5
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site

Customers' Reviews

5
Allways Down and hidden charge for customer tickets!

My website had 11 hours and 53 mins downtime on December 2014 So I decide to change my hosting company and move all my servers. When it comes to moving servers their customer support ask me to pay a ransom of $504 for the premium tickets. I never sent them premium tickets they were just normal support, later they said there might be some CSS error so I didnt saw the checkbox which is pre-selected for premium support! I believe the reason they choose to get $504 was some kind of revenge as I had a verbal fight with them because their sites shows 504 internal error alot to me and some how it was a reference to that verbal fight any way I moved all my servers out there... I suggest you guys to stay away from these horrible people.

Rating : 1.2 ⋅ Date : ⋅ Recommend : No

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2 of 4 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
2 of 4 people found this helpful
Allways Down and hidden charge for customer tickets!

My website had 11 hours and 53 mins downtime on December 2014 So I decide to change my hosting company and move all my servers. When it comes to moving servers their customer support ask me to pay a ransom of $504 for the premium tickets. I never sent them premium tickets they were just normal support, later they said there might be some CSS error so I didnt saw the checkbox which is pre-selected for premium support! I believe the reason they choose to get $504 was some kind of revenge as I had a verbal fight with them because their sites shows 504 internal error alot to me and some how it was a reference to that verbal fight any way I moved all my servers out there... I suggest you guys to stay away from these horrible people.

Rating : 1.2 ⋅ Date : ⋅ Recommend : No

REliable and excellent service

I don't know about the reviewer that said scam and had all the problems. Sounds much like operator error to me, certainly hasn't been my experience. I'm a small hosting company that manages a considerable number of dedicated servers and we've used many other major companies. We moved most of our server business to Singlehop about a year or so ago because of excellent reviews we read elsewhere and always having problems with the other company we were doing business with. I won't say they are perfect or flawless, but then who is? But I will say that we've had nothing but excellent service and support and their servers have been totally consistent and without issue. We had one in which they made a mistake selling it to us with a hard drive size they didn't have for it and they upgraded to a bigger one for no extra cost. And the few times we've had small technical issues, not necessarily their fault, they've responded quickly, professionally and efficiently.

Rating : 4.6 ⋅ Date : ⋅ Recommend : Yes

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1 of 2 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
1 of 2 people found this helpful
REliable and excellent service

I don't know about the reviewer that said scam and had all the problems. Sounds much like operator error to me, certainly hasn't been my experience. I'm a small hosting company that manages a considerable number of dedicated servers and we've used many other major companies. We moved most of our server business to Singlehop about a year or so ago because of excellent reviews we read elsewhere and always having problems with the other company we were doing business with. I won't say they are perfect or flawless, but then who is? But I will say that we've had nothing but excellent service and support and their servers have been totally consistent and without issue. We had one in which they made a mistake selling it to us with a hard drive size they didn't have for it and they upgraded to a bigger one for no extra cost. And the few times we've had small technical issues, not necessarily their fault, they've responded quickly, professionally and efficiently.

Rating : 4.6 ⋅ Date : ⋅ Recommend : Yes

Wonderful Service - Best ever had

Singlehop has been wonderful. I used to have a dedicated server from another host that was constantly down. I purchased a dedicated server and a vm cloud server from Singlehop, they have a guarantee to have your server up in 1 hour for standard servers. I customized and it was still up and running within 24 hours. I have moved all my sites to both servers and haven't had any downtime. Sites load and run so much faster. Any support or tech questions are answered very quickly. Thank you for the wonder support Singlehop.

Rating : 4.6 ⋅ Date : ⋅ Recommend : Yes

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  • User-friendliness
  • Reliability & Uptime
  • Tech support
4 of 7 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
4 of 7 people found this helpful
Wonderful Service - Best ever had

Singlehop has been wonderful. I used to have a dedicated server from another host that was constantly down. I purchased a dedicated server and a vm cloud server from Singlehop, they have a guarantee to have your server up in 1 hour for standard servers. I customized and it was still up and running within 24 hours. I have moved all my sites to both servers and haven't had any downtime. Sites load and run so much faster. Any support or tech questions are answered very quickly. Thank you for the wonder support Singlehop.

Rating : 4.6 ⋅ Date : ⋅ Recommend : Yes

Horrible. Scam. Stay away!

I tried a few hosting services but this is the worst company I ever was doing business with. I received a horrible service. Internet access from the server was way worse that my home internet. Not only very slow but also had connection issues. There were times I couldn't even access remote session. They didn't deploy the server on time as promised. Customer service is also horrible. Not only they lied about 100% up service, but they hide between departments when you have issues. It seems they are nice but it's just business templates, completely useless and frustrating. I hated their service but it's not easy to cancel the service. That also requires to go through departments as they don't want to process my cancellation request via email. In my opinion, this is one of the worst company I have ever was doing business with. I'm now in process of account cancellation, with no results. You can't even close the business relationship with them. Total crap. Stay away!

Rating : 1.6 ⋅ Date : ⋅ Recommend : No

Answer from SingleHop

Hey Matt, We are sorry you had a less than stellar experience while with SingleHop. Please reach out to us directly and we will see what we can do to make things right.

Sean Foote @ SingleHop
  • Price
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  • User-friendliness
  • Reliability & Uptime
  • Tech support
8 of 18 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
8 of 18 people found this helpful
Horrible. Scam. Stay away!

I tried a few hosting services but this is the worst company I ever was doing business with. I received a horrible service. Internet access from the server was way worse that my home internet. Not only very slow but also had connection issues. There were times I couldn't even access remote session. They didn't deploy the server on time as promised. Customer service is also horrible. Not only they lied about 100% up service, but they hide between departments when you have issues. It seems they are nice but it's just business templates, completely useless and frustrating. I hated their service but it's not easy to cancel the service. That also requires to go through departments as they don't want to process my cancellation request via email. In my opinion, this is one of the worst company I have ever was doing business with. I'm now in process of account cancellation, with no results. You can't even close the business relationship with them. Total crap. Stay away!

Rating : 1.6 ⋅ Date : ⋅ Recommend : No

Answer from SingleHop

Hey Matt, We are sorry you had a less than stellar experience while with SingleHop. Please reach out to us directly and we will see what we can do to make things right.

Sean Foote @ SingleHop
Best host I've ever had. Plain and simple.

As the title says, SingleHop has been the best host I've ever been with. I've been through free hosting, shared hosting, "grid-service" hosting, VPS', cloud, and one other dedicated provider. The other provider I ended up leaving because they were taking way to long to provision my server, which Singlehop had mine up and running very quickly. I've only really had one problem in specific with Singlehop. I had a few HDD failures when switching between servers. While this did cause a major headache for me, their technicians helped me through it and ended up giving me a months free credit for it. Since then however, I've had NO problems. This was over 2 months ago. I was able to restore all data off the faulty HDD's as well. Besides that one incident, it's been 100% uptime, literally. No downtime, period. The servers are great, the connection and latency is blazingly fast, the support is AMAZING, lowest dedi prices I've seen. Overall an amazing web host, and the only one I'd recommend.

Rating : 5.0 ⋅ Date : ⋅ Recommend : No

  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
13 of 16 people found this helpful
  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
13 of 16 people found this helpful
Best host I've ever had. Plain and simple.

As the title says, SingleHop has been the best host I've ever been with. I've been through free hosting, shared hosting, "grid-service" hosting, VPS', cloud, and one other dedicated provider. The other provider I ended up leaving because they were taking way to long to provision my server, which Singlehop had mine up and running very quickly. I've only really had one problem in specific with Singlehop. I had a few HDD failures when switching between servers. While this did cause a major headache for me, their technicians helped me through it and ended up giving me a months free credit for it. Since then however, I've had NO problems. This was over 2 months ago. I was able to restore all data off the faulty HDD's as well. Besides that one incident, it's been 100% uptime, literally. No downtime, period. The servers are great, the connection and latency is blazingly fast, the support is AMAZING, lowest dedi prices I've seen. Overall an amazing web host, and the only one I'd recommend.

Rating : 5.0 ⋅ Date : ⋅ Recommend : No

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