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Site5 Reviews

About

  • 45 Day Money Back Guarantee
  • Free Migration to Site5
  • Free Billing Software
  • cPanel / WHM / RVSkin
  • 24/7/365 Support

In 13 years of doing business, site5 has grown a great team of dedicated staff members, all as in-house employees. The Site5 team is based around the world; with 48 team members on-staff. The support is there 24 hours a day, seven days a week to make sure your hosting is running perfectly and always there if you need help.

Shared

  • Unlimited Disk Space
  • Unlimited Bandwidth
  • 1 Website
  • Easy Website Builder
  • Free Migration to Site5
  • 45 Day Money Back Guarantee

With Site5 personal plan you will get all the information you need when it comes to both novice and expert topics in developing your website. If you are at all unsatisfied within your first 45 days as a customer, they will refund 100% of your money. With Site5 you don't have to wait 6 hours to hear back from Technical Support - regardless of what the issue is - they will credit your account for the delay. Site5 will provide you with the best available website hosting solutions that are the available on the market.

Historical Rating
Years Months
Overall Reviews & Ratings
Price
Software
User-friendliness
Reliability & Uptime
Tech support
Average Rating

5 Stars (3)

4 Stars (1)

3 Stars (7)

2 Stars (7)

1 Stars (4)

N/A (0)

Total reviews : 22
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site
http://www.site5.com/
Historical Rating
Years Months
Overall Reviews & Ratings
Price
Software
User-friendliness
Reliability & Uptime
Tech support
Average Rating

5 Stars (3)

4 Stars (1)

3 Stars (7)

2 Stars (7)

1 Stars (4)

N/A (0)

Total reviews : 22
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site

About

  • 45 Day Money Back Guarantee
  • Free Migration to Site5
  • Free Billing Software
  • cPanel / WHM / RVSkin
  • 24/7/365 Support

In 13 years of doing business, site5 has grown a great team of dedicated staff members, all as in-house employees. The Site5 team is based around the world; with 48 team members on-staff. The support is there 24 hours a day, seven days a week to make sure your hosting is running perfectly and always there if you need help.

Shared

  • Unlimited Disk Space
  • Unlimited Bandwidth
  • 1 Website
  • Easy Website Builder
  • Free Migration to Site5
  • 45 Day Money Back Guarantee

With Site5 personal plan you will get all the information you need when it comes to both novice and expert topics in developing your website. If you are at all unsatisfied within your first 45 days as a customer, they will refund 100% of your money. With Site5 you don't have to wait 6 hours to hear back from Technical Support - regardless of what the issue is - they will credit your account for the delay. Site5 will provide you with the best available website hosting solutions that are the available on the market.

  • 45 Day Money Back Guarantee
  • Free Migration to Site5
  • Free Billing Software
  • cPanel / WHM / RVSkin
  • 24/7/365 Support

In 13 years of doing business, site5 has grown a great team of dedicated staff members, all as in-house employees. The Site5 team is based around the world; with 48 team members on-staff. The support is there 24 hours a day, seven days a week to make sure your hosting is running perfectly and always there if you need help.

  • Unlimited Disk Space
  • Unlimited Bandwidth
  • 1 Website
  • Easy Website Builder
  • Free Migration to Site5
  • 45 Day Money Back Guarantee

With Site5 personal plan you will get all the information you need when it comes to both novice and expert topics in developing your website. If you are at all unsatisfied within your first 45 days as a customer, they will refund 100% of your money. With Site5 you don't have to wait 6 hours to hear back from Technical Support - regardless of what the issue is - they will credit your account for the delay. Site5 will provide you with the best available website hosting solutions that are the available on the market.

Historical Rating
Years Months
Overall Reviews & Ratings
Price
Software
User-friendliness
Reliability & Uptime
Tech support
Average Rating

5 Stars (3)

4 Stars (1)

3 Stars (7)

2 Stars (7)

1 Stars (4)

N/A (0)

Total reviews : 22
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site

Customers' Reviews

22
Site 5. The lost company

Where has everyone gone? communication is zero when you have a problem. You end up on a 30 minute chat session with a person who seems more like a bot (limited English and pre-set response choices?). 10 sites have been down for 2 days because someone on their end deleted our zone records and there's no response to the ticket. 10 different chats have ended the same way "you'll have to wait until the ticket is resolved". No other way to contact them. If you like feeling frustrated and powerless, this is the host for you.

Rating : 1.6 ⋅ Date : ⋅ Recommend : No

  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
1 of 1 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
1 of 1 people found this helpful
Site 5. The lost company

Where has everyone gone? communication is zero when you have a problem. You end up on a 30 minute chat session with a person who seems more like a bot (limited English and pre-set response choices?). 10 sites have been down for 2 days because someone on their end deleted our zone records and there's no response to the ticket. 10 different chats have ended the same way "you'll have to wait until the ticket is resolved". No other way to contact them. If you like feeling frustrated and powerless, this is the host for you.

Rating : 1.6 ⋅ Date : ⋅ Recommend : No

Site5: your next nightmare

I have been a Site5 customer for 10 years. First as a private user and later for some services of my company. Since a year ago the service of Site5 has been plummeted: the support service is unfortunate: they delay in answering and most of the time without providing real solutions. In fact, when they have server drop-down problems they do not respond or, at best, simply apologize. Recently our server was down for a week. They made a migration with a notice of only a few hours. In addition, they have refused to reimburse the amounts collected. It gives the circumstance that they charge the service 5 days before giving it. Delirious. According to their contract conditions they can do it. But I will not continue with this company any more. A nightmare.

Rating : 1.4 ⋅ Date : ⋅ Recommend : No

  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
2 of 2 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
2 of 2 people found this helpful
Site5: your next nightmare

I have been a Site5 customer for 10 years. First as a private user and later for some services of my company. Since a year ago the service of Site5 has been plummeted: the support service is unfortunate: they delay in answering and most of the time without providing real solutions. In fact, when they have server drop-down problems they do not respond or, at best, simply apologize. Recently our server was down for a week. They made a migration with a notice of only a few hours. In addition, they have refused to reimburse the amounts collected. It gives the circumstance that they charge the service 5 days before giving it. Delirious. According to their contract conditions they can do it. But I will not continue with this company any more. A nightmare.

Rating : 1.4 ⋅ Date : ⋅ Recommend : No

14 years loyal customer and now NO MORE!

Site5 was the best hosting company. I had a reseller plan with them for 14 years and never ever even looked around for other providers, plans or price because their service was simply flawless and their support was awesome. Then last year EIG bought them out and boy the service and support have both gone down the drain in to the depth of gutters. An average support ticket answer time is 8 days. Yes you read it right, its 8 days and you can confirm that with their online chat. Online chat is only there to tell you that they cannot provide any ETA on your support request or why your site is not longer working of your backup restore request or pretty much anything. They are only there to say, we don't know anything and the support queue is very long. After 14 years I finally had to migrate out of site5. Emails were not getting delivered and I lost 4 customers because of that. To the old owner... you suck for selling it out! Please open a new hosting business and share the name

Rating : 1.8 ⋅ Date : ⋅ Recommend : No

  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
1 of 1 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
1 of 1 people found this helpful
14 years loyal customer and now NO MORE!

Site5 was the best hosting company. I had a reseller plan with them for 14 years and never ever even looked around for other providers, plans or price because their service was simply flawless and their support was awesome. Then last year EIG bought them out and boy the service and support have both gone down the drain in to the depth of gutters. An average support ticket answer time is 8 days. Yes you read it right, its 8 days and you can confirm that with their online chat. Online chat is only there to tell you that they cannot provide any ETA on your support request or why your site is not longer working of your backup restore request or pretty much anything. They are only there to say, we don't know anything and the support queue is very long. After 14 years I finally had to migrate out of site5. Emails were not getting delivered and I lost 4 customers because of that. To the old owner... you suck for selling it out! Please open a new hosting business and share the name

Rating : 1.8 ⋅ Date : ⋅ Recommend : No

Site5 has lost its edge

I have been hosting with Site5 for several years as a white label reseller. Their tier 2 support folks are great. Unfortunately, recently, the company has been sold. I have had several outages since then, mostly because they do a poor job of monitoring the nefarious customers they have on their servers. Other outages have been that they switched their billing and seem to be unable to make my hosting bill to my CC rather than a PayPal account. I have had enough as of Feb 2017 and am moving. It will be a pain, but calls from customers with email or hosting issues is also a pain.

Rating : 2.2 ⋅ Date : ⋅ Recommend : No

  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
Site5 has lost its edge

I have been hosting with Site5 for several years as a white label reseller. Their tier 2 support folks are great. Unfortunately, recently, the company has been sold. I have had several outages since then, mostly because they do a poor job of monitoring the nefarious customers they have on their servers. Other outages have been that they switched their billing and seem to be unable to make my hosting bill to my CC rather than a PayPal account. I have had enough as of Feb 2017 and am moving. It will be a pain, but calls from customers with email or hosting issues is also a pain.

Rating : 2.2 ⋅ Date : ⋅ Recommend : No

Do NOT use Site5 if you want support that actually delivers.

We've have a multisite with dozens of sites hosted with them plus we've recommended Site5 to our clients for years. No more. Whatever change they went through took this company to the dumpster. Just ONE example: we've had a SIMPLE ticket in for going on three weeks and their overseas contractor (this is a change, and while overseas contractors aren't necessarily bad, these are either handicapped by working for this company or poorly trained) says he can't escalate with NO EXPLANATION. The unprofessionalism is astounding. Be warned. Do NOT use this company.

Rating : 1.4 ⋅ Date : ⋅ Recommend : No

  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
1 of 1 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
1 of 1 people found this helpful
Do NOT use Site5 if you want support that actually delivers.

We've have a multisite with dozens of sites hosted with them plus we've recommended Site5 to our clients for years. No more. Whatever change they went through took this company to the dumpster. Just ONE example: we've had a SIMPLE ticket in for going on three weeks and their overseas contractor (this is a change, and while overseas contractors aren't necessarily bad, these are either handicapped by working for this company or poorly trained) says he can't escalate with NO EXPLANATION. The unprofessionalism is astounding. Be warned. Do NOT use this company.

Rating : 1.4 ⋅ Date : ⋅ Recommend : No

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