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Thexyz Reviews

About

  • FISMA Compliant Email
  • Unmetered Unlimited Backup
  • Cloud Hosting
  • Microsoft Exchange
  • Business Email
  • ActiveSync
  • Mobile Apps

Thexyz was founded in 2006 by a team of high-technology professionals and engineering experts. Thexyz is privately funded and acquired the software development company ScriptDorks in 2011. Thexyz has since grown the ScriptDorks software company into several other online services by securing private funding in excess of $14 million dollars in 2012. Thexyz product was released in 2006. Thexyz's customers come from all business sectors and are predominantly in North America with a growing percentage in Europe and Australia. Businesses and government bodies use Thexyz services to securely sync data through different organizations. The data storage meets rigorous PCI DSS standards (Payment Card Industry Data Security Standard) and the guidelines set forth by the Cloud Security Alliance. The email servers are FISMA compliant, NARA 36 CFR 1220.34 & 1220.38, FOIA, Legal Discovery. This has made Thexyz email an attractive provider for Educational, Government and Healthcare professional

Historical Rating
Years Months
Overall Reviews & Ratings
Price
Software
User-friendliness
Reliability & Uptime
Tech support
Average Rating

5 Stars (6)

4 Stars (1)

3 Stars (1)

2 Stars (0)

1 Stars (0)

N/A (0)

Total reviews : 8
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
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https://www.thexyz.com
Historical Rating
Years Months
Overall Reviews & Ratings
Price
Software
User-friendliness
Reliability & Uptime
Tech support
Average Rating

5 Stars (6)

4 Stars (1)

3 Stars (1)

2 Stars (0)

1 Stars (0)

N/A (0)

Total reviews : 8
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site

About

  • FISMA Compliant Email
  • Unmetered Unlimited Backup
  • Cloud Hosting
  • Microsoft Exchange
  • Business Email
  • ActiveSync
  • Mobile Apps

Thexyz was founded in 2006 by a team of high-technology professionals and engineering experts. Thexyz is privately funded and acquired the software development company ScriptDorks in 2011. Thexyz has since grown the ScriptDorks software company into several other online services by securing private funding in excess of $14 million dollars in 2012. Thexyz product was released in 2006. Thexyz's customers come from all business sectors and are predominantly in North America with a growing percentage in Europe and Australia. Businesses and government bodies use Thexyz services to securely sync data through different organizations. The data storage meets rigorous PCI DSS standards (Payment Card Industry Data Security Standard) and the guidelines set forth by the Cloud Security Alliance. The email servers are FISMA compliant, NARA 36 CFR 1220.34 & 1220.38, FOIA, Legal Discovery. This has made Thexyz email an attractive provider for Educational, Government and Healthcare professional

  • FISMA Compliant Email
  • Unmetered Unlimited Backup
  • Cloud Hosting
  • Microsoft Exchange
  • Business Email
  • ActiveSync
  • Mobile Apps

Thexyz was founded in 2006 by a team of high-technology professionals and engineering experts. Thexyz is privately funded and acquired the software development company ScriptDorks in 2011. Thexyz has since grown the ScriptDorks software company into several other online services by securing private funding in excess of $14 million dollars in 2012. Thexyz product was released in 2006. Thexyz's customers come from all business sectors and are predominantly in North America with a growing percentage in Europe and Australia. Businesses and government bodies use Thexyz services to securely sync data through different organizations. The data storage meets rigorous PCI DSS standards (Payment Card Industry Data Security Standard) and the guidelines set forth by the Cloud Security Alliance. The email servers are FISMA compliant, NARA 36 CFR 1220.34 & 1220.38, FOIA, Legal Discovery. This has made Thexyz email an attractive provider for Educational, Government and Healthcare professional

Historical Rating
Years Months
Overall Reviews & Ratings
Price
Software
User-friendliness
Reliability & Uptime
Tech support
Average Rating

5 Stars (6)

4 Stars (1)

3 Stars (1)

2 Stars (0)

1 Stars (0)

N/A (0)

Total reviews : 8
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site

Customers' Reviews

8
Great prodcuct

Been using these guys for a few months now and thoroughly impressed with the service and webmail product. It syncs email very fast and also backs up contacts and calendar which is very useful if you lose your phone, like I did last week. All I needed to do was setup my email and all my contacts, emails and calendar appointments were instantly restored. Customer for life!

Rating : 5.0 ⋅ Date : ⋅ Recommend : Yes

  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
Great prodcuct

Been using these guys for a few months now and thoroughly impressed with the service and webmail product. It syncs email very fast and also backs up contacts and calendar which is very useful if you lose your phone, like I did last week. All I needed to do was setup my email and all my contacts, emails and calendar appointments were instantly restored. Customer for life!

Rating : 5.0 ⋅ Date : ⋅ Recommend : Yes

Excellent product and well supported

I think it is a welcome change to find an email host that offers phone support. I know there are delays getting through at time but they always exceed my expectations when it comes to support. The product works great, far better than other email hosts I have used.

Rating : 4.6 ⋅ Date : ⋅ Recommend : Yes

  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
Excellent product and well supported

I think it is a welcome change to find an email host that offers phone support. I know there are delays getting through at time but they always exceed my expectations when it comes to support. The product works great, far better than other email hosts I have used.

Rating : 4.6 ⋅ Date : ⋅ Recommend : Yes

Earth to Support

Great email, terrible support. No one answers the phones. No one calls you back. The chat is nonexistent. They will however give you a ticket number online.

Rating : 3.8 ⋅ Date : ⋅ Recommend : No

Answer from Thexyz

Ben, Thanks for your feedback. Ticket is the best way to reach out for support. The phone and live chat system is only staffed Monday to Friday 9am to 7pm. The staff on chat are best suited for sales and billing inquiries. There can be short delays with phone lines at busy times. The fastest way to get support is through ticket as that goes direct to our level 2 support staff. Thanks for being a customer of Thexyz!

Perry Toone @ Thexyz
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
Earth to Support

Great email, terrible support. No one answers the phones. No one calls you back. The chat is nonexistent. They will however give you a ticket number online.

Rating : 3.8 ⋅ Date : ⋅ Recommend : No

Answer from Thexyz

Ben, Thanks for your feedback. Ticket is the best way to reach out for support. The phone and live chat system is only staffed Monday to Friday 9am to 7pm. The staff on chat are best suited for sales and billing inquiries. There can be short delays with phone lines at busy times. The fastest way to get support is through ticket as that goes direct to our level 2 support staff. Thanks for being a customer of Thexyz!

Perry Toone @ Thexyz
I love email again!

After so many bad experiences with other companies I wish I had found these guys sooner. They migrated my mail over and it works it is wonderful email provider.

Rating : 4.6 ⋅ Date : ⋅ Recommend : Yes

Answer from Thexyz

Alison, Great to hear. Thank you for leaving a review.

Perry Toone @ Thexyz
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
I love email again!

After so many bad experiences with other companies I wish I had found these guys sooner. They migrated my mail over and it works it is wonderful email provider.

Rating : 4.6 ⋅ Date : ⋅ Recommend : Yes

Answer from Thexyz

Alison, Great to hear. Thank you for leaving a review.

Perry Toone @ Thexyz
No tech support

I have had thexyz for almost a year and suddenly my password stopped working. It said "login failed." I called the number listed and the guy who answered told me to contact them online, which is called submitting a ticket. I got no response, so I submitted another ticket, and still got no response. I have been without email for almost two weeks! Thexyz was great until this happened. I an currently looking for another email service.

Rating : 3.4 ⋅ Date : ⋅ Recommend : No

Answer from Thexyz

Susan, I see that your tickets were responded to promptly, I think the issue is that you specified the reply email as the same one you were unable to log in to. This way you could not see the replies. You can get in touch with our support team anytime and we'll be happy to assist you, just make sure you can login and check the email to see replies. We are also launching a secure password reset feature later this week to help users reset passwords.

Perry Toone @ Thexyz
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
1 of 1 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
1 of 1 people found this helpful
No tech support

I have had thexyz for almost a year and suddenly my password stopped working. It said "login failed." I called the number listed and the guy who answered told me to contact them online, which is called submitting a ticket. I got no response, so I submitted another ticket, and still got no response. I have been without email for almost two weeks! Thexyz was great until this happened. I an currently looking for another email service.

Rating : 3.4 ⋅ Date : ⋅ Recommend : No

Answer from Thexyz

Susan, I see that your tickets were responded to promptly, I think the issue is that you specified the reply email as the same one you were unable to log in to. This way you could not see the replies. You can get in touch with our support team anytime and we'll be happy to assist you, just make sure you can login and check the email to see replies. We are also launching a secure password reset feature later this week to help users reset passwords.

Perry Toone @ Thexyz

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