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ThinkHost Reviews

About

  • Carbon-neutral: powered 100% by wind and solar
  • Mission-critical reliability with 100% service uptime
  • Support for all leading web technologies
  • Great value, features & support
  • Bonus software/tools - value $400!
  • 24 / 7 Phone Support & E-Mail Support

ThinkHost was founded in 1999 with a revolutionary new concept: offer green web hosting 100% powered by renewable wind and solar energy, over a world-class outsourced network. Your carbon neutral account with us offers you top-level technology, while at the same time supporting a more earth-friendly future. ThinkHost provides unlimited domains, unlimited databases and unlimited emails. Today, ThinkHost is a leader in environmentally friendly web hosting. We specialize in extremely reliable, well-supported hosting solutions for non-profits, community groups, and small and medium sized businesses, worldwide.

Shared

  • Unlimited server space
  • Unlimited bandwidth
  • Unlimited MySQL databases
  • Host Unlimited domains/sites
  • FTP access
  • Powerful file/site manager
  • Unlimited POP3/IMAP email accounts
  • Lots of extra bonuses

ThinkHost has a reputation for technology leadership. Their services are backed by world-class outsoursed network and a global team of dedicated, highly skilled support engineers. ThinkHost provides solid support for all leading Web technologies, such as PHP, MySQL, Microsoft FrontPage and PERL. They are one of the few hosts who offer access to your account via SSH. With ThinkHost you get one of the most flexible hosting packages around. All plans come with 14- Day money back option and have bonuses worth $400. Their server up time is 100% guaranteed. At last, their commitment to a green future cannot be overlooked.

Historical Rating
Years Months
Overall Reviews & Ratings
Price
Software
User-friendliness
Reliability & Uptime
Tech support
Average Rating

5 Stars (0)

4 Stars (0)

3 Stars (1)

2 Stars (6)

1 Stars (1)

N/A (0)

Total reviews : 8
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site
http://www.thinkhost.com/
Historical Rating
Years Months
Overall Reviews & Ratings
Price
Software
User-friendliness
Reliability & Uptime
Tech support
Average Rating

5 Stars (0)

4 Stars (0)

3 Stars (1)

2 Stars (6)

1 Stars (1)

N/A (0)

Total reviews : 8
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site

About

  • Carbon-neutral: powered 100% by wind and solar
  • Mission-critical reliability with 100% service uptime
  • Support for all leading web technologies
  • Great value, features & support
  • Bonus software/tools - value $400!
  • 24 / 7 Phone Support & E-Mail Support

ThinkHost was founded in 1999 with a revolutionary new concept: offer green web hosting 100% powered by renewable wind and solar energy, over a world-class outsourced network. Your carbon neutral account with us offers you top-level technology, while at the same time supporting a more earth-friendly future. ThinkHost provides unlimited domains, unlimited databases and unlimited emails. Today, ThinkHost is a leader in environmentally friendly web hosting. We specialize in extremely reliable, well-supported hosting solutions for non-profits, community groups, and small and medium sized businesses, worldwide.

Shared

  • Unlimited server space
  • Unlimited bandwidth
  • Unlimited MySQL databases
  • Host Unlimited domains/sites
  • FTP access
  • Powerful file/site manager
  • Unlimited POP3/IMAP email accounts
  • Lots of extra bonuses

ThinkHost has a reputation for technology leadership. Their services are backed by world-class outsoursed network and a global team of dedicated, highly skilled support engineers. ThinkHost provides solid support for all leading Web technologies, such as PHP, MySQL, Microsoft FrontPage and PERL. They are one of the few hosts who offer access to your account via SSH. With ThinkHost you get one of the most flexible hosting packages around. All plans come with 14- Day money back option and have bonuses worth $400. Their server up time is 100% guaranteed. At last, their commitment to a green future cannot be overlooked.

  • Carbon-neutral: powered 100% by wind and solar
  • Mission-critical reliability with 100% service uptime
  • Support for all leading web technologies
  • Great value, features & support
  • Bonus software/tools - value $400!
  • 24 / 7 Phone Support & E-Mail Support

ThinkHost was founded in 1999 with a revolutionary new concept: offer green web hosting 100% powered by renewable wind and solar energy, over a world-class outsourced network. Your carbon neutral account with us offers you top-level technology, while at the same time supporting a more earth-friendly future. ThinkHost provides unlimited domains, unlimited databases and unlimited emails. Today, ThinkHost is a leader in environmentally friendly web hosting. We specialize in extremely reliable, well-supported hosting solutions for non-profits, community groups, and small and medium sized businesses, worldwide.

  • Unlimited server space
  • Unlimited bandwidth
  • Unlimited MySQL databases
  • Host Unlimited domains/sites
  • FTP access
  • Powerful file/site manager
  • Unlimited POP3/IMAP email accounts
  • Lots of extra bonuses

ThinkHost has a reputation for technology leadership. Their services are backed by world-class outsoursed network and a global team of dedicated, highly skilled support engineers. ThinkHost provides solid support for all leading Web technologies, such as PHP, MySQL, Microsoft FrontPage and PERL. They are one of the few hosts who offer access to your account via SSH. With ThinkHost you get one of the most flexible hosting packages around. All plans come with 14- Day money back option and have bonuses worth $400. Their server up time is 100% guaranteed. At last, their commitment to a green future cannot be overlooked.

Historical Rating
Years Months
Overall Reviews & Ratings
Price
Software
User-friendliness
Reliability & Uptime
Tech support
Average Rating

5 Stars (0)

4 Stars (0)

3 Stars (1)

2 Stars (6)

1 Stars (1)

N/A (0)

Total reviews : 8
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site

Customers' Reviews

8
Not even sure they're green

Customer service: to be fair, over 3+ years, the customer service person has responded to almost all my requests - of which there were many. The user interfaces are difficult to use, especially the web email interface. If you want to change anything with your site, plan on submitting a support request and waiting for a few days. Note that they have no hierarchy of customer support. There is only one way to interface with them. Have a complaint? Too bad! There's noone else to address it to. When I expanded my service to include another website and email address, the new email and forms did not work; after 6 weeks, they are still not working and I have heard absolutely nothing from them. If they had given me some alternative course of action, or a temporary account or SOMETHING, I might bear with it. Negligence is unbearable, especially when I'm trying to run a business.

Rating : 2.2 ⋅ Date : ⋅ Recommend : No

  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
3 of 3 people found this helpful
  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
3 of 3 people found this helpful
Not even sure they're green

Customer service: to be fair, over 3+ years, the customer service person has responded to almost all my requests - of which there were many. The user interfaces are difficult to use, especially the web email interface. If you want to change anything with your site, plan on submitting a support request and waiting for a few days. Note that they have no hierarchy of customer support. There is only one way to interface with them. Have a complaint? Too bad! There's noone else to address it to. When I expanded my service to include another website and email address, the new email and forms did not work; after 6 weeks, they are still not working and I have heard absolutely nothing from them. If they had given me some alternative course of action, or a temporary account or SOMETHING, I might bear with it. Negligence is unbearable, especially when I'm trying to run a business.

Rating : 2.2 ⋅ Date : ⋅ Recommend : No

Criminals

After being for thinkhost for two years, with shotty uptime, I was charged for another two year contract with no notification and no way to check in the backend when my card would be charged again. I complained to customer service, but they had already denied me past requests for a refund. I placed a complaint about their billing procedures with the Better Business Bureau. Since then all of my requests have been forwarded to senior support engineers who will not respond. All of my sites have been down for several weeks. I have all of the files moved over to another host, but their system has made it impossible for me to download my database files. Since they won't respond to my requests through tech support, and all new requests are immediately either closed or forwarded to a senior support engineer who may or may not exist, I'm beginning to realize that all of the sites (some of which were volunteer projects for non-profits) are lost, and that I might hear anything. Much frustration.

Rating : 1.9 ⋅ Date : ⋅ Recommend : No

  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
0 of 1 people found this helpful
  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
0 of 1 people found this helpful
Criminals

After being for thinkhost for two years, with shotty uptime, I was charged for another two year contract with no notification and no way to check in the backend when my card would be charged again. I complained to customer service, but they had already denied me past requests for a refund. I placed a complaint about their billing procedures with the Better Business Bureau. Since then all of my requests have been forwarded to senior support engineers who will not respond. All of my sites have been down for several weeks. I have all of the files moved over to another host, but their system has made it impossible for me to download my database files. Since they won't respond to my requests through tech support, and all new requests are immediately either closed or forwarded to a senior support engineer who may or may not exist, I'm beginning to realize that all of the sites (some of which were volunteer projects for non-profits) are lost, and that I might hear anything. Much frustration.

Rating : 1.9 ⋅ Date : ⋅ Recommend : No

Vice President

Customer service is non-existent with ThinkHost. They do not have a phone number that customers can call. Their servers are down about 10-20 percent of the time. My clients are always telling me when their emails are bouncing (due to ThinkHost server being down) which is completely unacceptable.

Rating : 2.9 ⋅ Date : ⋅ Recommend : No

  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
1 of 1 people found this helpful
  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
1 of 1 people found this helpful
Vice President

Customer service is non-existent with ThinkHost. They do not have a phone number that customers can call. Their servers are down about 10-20 percent of the time. My clients are always telling me when their emails are bouncing (due to ThinkHost server being down) which is completely unacceptable.

Rating : 2.9 ⋅ Date : ⋅ Recommend : No

Stumbling through contract... no refund :(

You might call thinkhost a "host of problems." For the first few months my clients were completely dissatisfied with the uptime. For a while it was only 70%, which is abismal. Then I wasn't able to add any new domains for a while. And now I'm not able to create email accounts or forwarding. But as long as I'm willing to put up with tech support who answers tickets with irrelevant information and unrelated questions... then most major problems (fatal for my services) are resolved within 3 months. I wouldn't recommend these guys to anyone.

Rating : 1.8 ⋅ Date : ⋅ Recommend : No

  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
0 of 0 people found this helpful
  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
0 of 0 people found this helpful
Stumbling through contract... no refund :(

You might call thinkhost a "host of problems." For the first few months my clients were completely dissatisfied with the uptime. For a while it was only 70%, which is abismal. Then I wasn't able to add any new domains for a while. And now I'm not able to create email accounts or forwarding. But as long as I'm willing to put up with tech support who answers tickets with irrelevant information and unrelated questions... then most major problems (fatal for my services) are resolved within 3 months. I wouldn't recommend these guys to anyone.

Rating : 1.8 ⋅ Date : ⋅ Recommend : No

ThinkHost needs to think again

In the approximately 9 months that we hosted with ThinkHost, they could never get our site stable. It would be inaccessible a minimum of 10 minutes a day and suffered severe (over four hours) outages at least 5 times. For an ecommerce site this makes the hosting worthless. Tech support that we could contact could rarely provide any response other than escalating the request to a "senior" administrator. All the senior team seemed to do was triage which produced no improvement in performance or up-time. Finally, the MySQL database became corrupt. I opened the case at 1PM. The site came back briefly at about 3PM before tech support provided anything but a "we'll get back to you" and "your site looks fine to us". By 5PM the site was completely inaccessible, so I followed up on the case to note this. At 5:45PM tech support finally responded with "sorry for the inconvenience". I followed up again at 7:30PM (having heard nothing from them). They asked for my MySQL credentials 45 mi

Rating : 1.7 ⋅ Date : ⋅ Recommend : No

  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
1 of 1 people found this helpful
  • User-friendliness
  • Price
  • Reliability & Uptime
  • Software
  • Tech support
1 of 1 people found this helpful
ThinkHost needs to think again

In the approximately 9 months that we hosted with ThinkHost, they could never get our site stable. It would be inaccessible a minimum of 10 minutes a day and suffered severe (over four hours) outages at least 5 times. For an ecommerce site this makes the hosting worthless. Tech support that we could contact could rarely provide any response other than escalating the request to a "senior" administrator. All the senior team seemed to do was triage which produced no improvement in performance or up-time. Finally, the MySQL database became corrupt. I opened the case at 1PM. The site came back briefly at about 3PM before tech support provided anything but a "we'll get back to you" and "your site looks fine to us". By 5PM the site was completely inaccessible, so I followed up on the case to note this. At 5:45PM tech support finally responded with "sorry for the inconvenience". I followed up again at 7:30PM (having heard nothing from them). They asked for my MySQL credentials 45 mi

Rating : 1.7 ⋅ Date : ⋅ Recommend : No

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