IT support: thankless, invisible, unnoticed job, often realized only when something does not work or something is broken. In the majority of the cases, the IT support takes the blame; if something is not working then it is their fault. Let’s take our previous discussion further and see what IT support people what their users […]
IT professionals are aware of the damage malware can cause, at least this is part of their everyday work. On the other hand, end users are often not aware that such harmful code may be living in their computers, tablets and smartphones. From a security perspective, since the users are not aware of the risks, […]
No matter where you worked in IT support – enterprise, remote, online, consultant, friend, whatever – you have heard many excuses from the end users. When you thought that you heard them all, they begin to be the same over and over again. Only the person who says it differs. Let’s work the list together.