Why Office 365 Is a Better Choice for Your Business

After more than two years in the field discussing and implementing Office 365 and Google Apps, trying to decide between the pros and cons of both, I can say that Microsoft’s solution is where I drop my anchor. It is far more than checking a few boxes in a spec sheet and then comparing the […]

Change How You Think About the Level 1 Support: No Down Payment, Immediate Returns

Everything is changing and so is the IT department. Not only the focus, but also the users. Add the constant pressure of doing more with less and understaffing (about half) you probably end up with burned out Level 1 support employees. Under these conditions, it does not make sense to insist on the traditional Level […]