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CIO Perspective: Make Sure That These Tasks Are Not Superseded

Every type of work involves some showcase projects and tasks and some sluggish tasks, which most of the time fall victim to procrastination. Being sluggish does not mean that they can be done some undetermined future time nor they are less important than the showcase ones. Let’s see what they are and how can we […]

Characteristics of an Excellent Support Engineer

Many support engineers think that having the best technical knowledge is everything they need to get going in their business life. Are they so wrong? At a first glance, maybe not. Take a look at the job description for an average support engineer: server deployment, e-mail/proxy administration, virtualization, monitoring and maintaining servers and network, troubleshooting […]

End User Support: Excuses From The Userland

No matter where you worked in IT support – enterprise, remote, online, consultant, friend, whatever – you have heard many excuses from the end users. When you thought that you heard them all, they begin to be the same over and over again. Only the person who says it differs. Let’s work the list together.

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