IT Manager: Ways To Show Your Appreciation To Your Team
Surely your team struggled hard and made things happen. You cannot say “this is what you get paid for” and just leave – you cannot keep your IT staff that…
When you look at the average IT admin, you will spot certain physical characteristics – hair lost to some degree, pale skin and dark-colored garments are almost certain. But why…
Disaster Recovery? Don’t Forget Your Staff!
I have seen many disaster recovery (DR) documents and prepared as many. In almost all of the DR recovery plans, I have seen that they did not have any single…
CIO Perspective: Make Sure That These Tasks Are Not Superseded
Every type of work involves some showcase projects and tasks and some sluggish tasks, which most of the time fall victim to procrastination. Being sluggish does not mean that they…
CIO Perspective: How to Form Strong End-user Relationships
As I have discussed in my previous articles, the days of the “dictating IT” is long over. We are in an era where the end users are involved and influence…
During the breaks in my classes and with many of the IT professionals I work with, I always hear that their career is coming to a halt. Their feeling is…
IT Pros: Get Close to the Business
Technology is changing constantly but it is a question whether the IT departments can adapt the same. A long standing problem of the IT department is establishing great relationships with…
First, do not try to make a “confection” training to ease your job, instead try to go on with a “boutique” training. Your users will have different levels of knowledge…
First Week in IT? Here Is a Helping Hand
In your first day in the company you will be introduced to a lot of people, whose names you will not be able to remember 10 minutes later, but will…
Characteristics of an Excellent Support Engineer
Many support engineers think that having the best technical knowledge is everything they need to get going in their business life. Are they so wrong? At a first glance, maybe…
IT Pros: Most Valued Soft Skills
No matter which company you are working on or which company you are interviewing, there is much more than your excellent administration skills or UNIX wizardry. It was just yesteryears…
End User Support: Excuses From The Userland
No matter where you worked in IT support – enterprise, remote, online, consultant, friend, whatever – you have heard many excuses from the end users. When you thought that you…