First Week in IT? Here Is a Helping Hand
In your first day in the company you will be introduced to a lot of people, whose names you will not be able to remember 10 minutes later, but will…
Characteristics of an Excellent Support Engineer
Many support engineers think that having the best technical knowledge is everything they need to get going in their business life. Are they so wrong? At a first glance, maybe…
End User Support: Excuses From The Userland
No matter where you worked in IT support – enterprise, remote, online, consultant, friend, whatever – you have heard many excuses from the end users. When you thought that you…
Hey, We Are Employees Too! (Why Is There a Resentment for IT Pros?)
In the company I’m working in and the companies I’m providing consultancy services, I always feel a little bitterness both from the management and from the end users. I can…
I have a diverse background. An ocean-going master mariner that had a sharp mid-life career change to a childhood love (the computers) and then a Microsoft Certified Trainer. Luckily, this…
Is the Cloud Really a Threat to the IT Department?
The cloud, being one of the major IT transformations for the past couple of years, has been a big bandwagon for the merchants to jump on. You see marketing materials…
IT Pro: Missing Pieces in the Human Element
Internet is all about the articles on Information Technologies, the most regarded ones are the how-tos and breaking tech news for the system administrators. Then comes the product announcements, support…
Where is IT Heading to: Less IT, More Business
I have presented my humble views on the future of the current IT job descriptions in my previous article titled “Cloud Jobs: Skyrocketing is an Understatement.” All of the job…
How Will You Host Your E-commerce Site?
If you desire to open a storefront online, take note that there are several methods that can be used to power your e-commerce site, including an in-house solution, colocation, shared…