Top 5 Difficult Help Desk Callers and How to Manage Them
Part of my job title is “System Support Engineer” and thus I talk to many different types of users everyday. Although no two users are identical, there are some certain…
Top 5 Difficult Help Desk Callers and How to Manage Them
Part of my job title is “System Support Engineer” and thus I talk to many different types of users everyday. Although no two users are identical, there are some certain…
Potential Security Issues with SaaS
SaaS stands for software as a service and is considered to be one of the most effective methods for keeping costs to a minimum with the ability to continue utilizing…