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SLA

3 Steps to Cloud SLA: #3 Compensation

If we quickly review the first two articles, I have discussed that in the Service Level Agreement (SLA) the service and its availability is defined as well as the clauses…

3 Steps to Cloud SLA: #2 Exceptions and Limitations

The section that the cloud customers should very carefully analyze is the service level agreement’s (SLA) “exceptions” or “limitations” section. The title may vary from one contract to the other;…

3 Steps to Cloud SLA: #1 Availability

One of the primary reasons why businesses migrate from the traditional IT infrastructure to the cloud infrastructure is availability. In some cases, such as Office 365 and Google Apps, this…

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Making the Most of Uptime

You may have noticed that most web hosting providers boast either a 99 or 99.9% uptime guarantee, a percentage that refers to how often the service will be up and…

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Heed the Tricks of Cheap Hosting

Cheap hosting has become a very popular niche, but there is another side to the service which the average customer may not be aware of.  Some web hosting companies employ…