Top 5 Difficult Help Desk Callers and How to Manage Them
Part of my job title is “System Support Engineer” and thus I talk to many different types of users everyday. Although no two users are identical, there are some certain…
Top 5 Common Web Design Mistakes
It is important for anyone who is a creator of a website to understand some of the most common mistakes that occur with web design. These mistakes, while common, can…