Level 3 support is often not customer-facing. Instead, Level 3 [or Level 4] support is at the infrastructure level. That’s why when you have problems with your cell phone, you are unlikely to reach higher than Level 2 support.
Level 3 support is often not customer-facing. Instead, Level 3 [or Level 4] support is at the infrastructure level. That’s why when you have problems with your cell phone, you are unlikely to reach higher than Level 2 support.