In almost all of my posts I was talking about the stressful side of the IT – the long hours, end user issues, migrations, midnight calls and the like. But if everything is that bad, why are we still working in IT support? Of course, there is the good side of the story! Here is my take on what we love to work in IT support. Continue reading
Surely your team struggled hard and made things happen. You cannot say “this is what you get paid for” and just leave – you cannot keep your IT staff that way. They happily followed you, reached their goals and it is time for you to show your appreciation to recognize their contribution. Here are some ways you can recognize your team.
First things first. Whatever you do, don’t forget to say thank you. No matter how much you talk or how long you write, missing a simple “thank you” make all your effort meaningless. Don’t omit that simple statement. Continue reading
Job security is one of our primary concerns. We everyday we live with the question of whether or not we will be working the next day. Loyalty is not the important factor that once it was. Previously “last in”s were “first out”s but today it is in most cases the opposite; “first in”s are “first out”s. So are we completely powerless? Isn’t there anything that we can do? Continue reading
When you look at the average IT admin, you will spot certain physical characteristics – hair lost to some degree, pale skin and dark-colored garments are almost certain. But why is that? Why does IT world have some characteristics? It’s because IT support is different from many other career paths. It is rewarding, has a nice and friendly environment but it is also demanding, challenging and exhausting. You may think that this applies to all jobs. Let’s see what stresses out the IT admins (yes, I am a former IT admin). Continue reading
I read a couple of books about application user experiences and I am still amazed to see the user experience is still ignored today (if you did not read it yet, I strongly recommend the Alan Cooper’s classic The Inmates Are Running the Asylum: Why High Tech Products Drive Us Crazy and How to Restore the Sanity. Ease of use and user experience is at the bottom of the list in development practices while deadline and feature list tops the list. This approach results in lengthy, fruitless, never-ending meetings to discuss why “the excellent app” is not gaining traction among the users. Let’s see how enterprise application developers overcome such a result easily. Continue reading
Your company’s IT project implementation will bring a load of benefit to your organization as well as big transformations, whether from an individual business unit’s or whole organization’s, depending on the scale of the project. No matter its complexity, it will have a lot of challenges that an IT executive needs to overcome. I will discuss the big challenges in this article, together with how to overcome them, with the experience that I have learnt right in the field. Continue reading
Data breaches are becoming regular news – from mid-sized businesses to large enterprises, everybody is taking some hit. Your company may be small, even a small family business but you are not safe either. From one person shops to large enterprises everybody has to keep an eye on the security issues.
Security does not need to come with a large price. It is not always the case that the dedicated, expensive equipment is the solution to all your security needs. In fact, the situation is just the opposite in many cases. Let’s see how you can increase your security with little to no investment. Continue reading
Expected or not, as an IT manager, you may come into a situation where you have to cut your budget or put your staff – or maybe yourself – at a layoff risk. The catch is to make the budget cuts without hurting the operations. To say, this is the choking point. Continue reading
For the majority of IT managers and CIOs we have come to the closing of the year. The budgets are in front of us, and we have to decide how we can get the maximum out of the available funds. If we plan carefully enough, and with some luck, we can get through the rough times. Planning and doing it well is what we can and have to do. During planning, it is always easy to miss the items that are possible, but not so obvious at a first glance. Continue reading
Every year we see some more shift in mobile collaboration: employees become more mobile, workplaces are redefined, partners and customers require more mobility and quicker access. These shifts bring more pressure on the corporate IT, who is expected to match the technology adoption. Looking from the management perspective, we need to review and update our company’s mobile collaboration policy. Continue reading
People often overlook backups of their personal computers and by the time they lose files they go around in panic trying to come back to normal (to avoid that March 31st is the World Backup Day – to remind people at least once a year to backup their documents). But if you are a business user, an executive, you cannot just offload everything to IT and go on with your heart’s desire. Not only you have corporate responsibilities but also there are tasks you need to take care of yourself. Here is my collection of tips from the field, from my interactions with the traveling business users. Continue reading