First, do not try to make a “confection” training to ease your job, instead try to go on with a “boutique” training. Your users will have different levels of knowledge…
Big Data #9: Don’t Push It Too Far, Stick to Your Common Sense
Big data is about trying to unearth the right information from your structured and unstructured data sets. Done properly, it is no doubt that it will assist the enterprise to…
First Week in IT? Here Is a Helping Hand
In your first day in the company you will be introduced to a lot of people, whose names you will not be able to remember 10 minutes later, but will…
The Effect of Cloud Computing on the Data Center
In May of 2012, I have published a blog post and discussed the types and the evolution of the data center. In this article, I will take the discussion further…
In my consultancies more and more SMBs are emphasizing that the cloud is for the big guys and the cloud solutions are unreachable for them. When I dig deeper, I…
CIO Perspective: Risks of Shadow IT in the Cloud Era
Cloud computing promises a life almost independent from the IT department in IaaS, PaaS and SaaS scenarios, lower costs and rapid delivery. With these key points, it changed the face…
Why You Should Not Fix Computers for Free
If you are an IT pro, there is an invisible sticker on your forehead that reads “can solve any issue that involves electronics.” Although I like to help people whenever…
Consultants: Here Is Why You Should Offer Remote Support
The benefits of a face to face business is like no other; however in today’s dynamics it is becoming more troublesome, expensive and time consuming every day. On the clients’…
Characteristics of an Excellent Support Engineer
Many support engineers think that having the best technical knowledge is everything they need to get going in their business life. Are they so wrong? At a first glance, maybe…
IT Pros: Most Valued Soft Skills
No matter which company you are working on or which company you are interviewing, there is much more than your excellent administration skills or UNIX wizardry. It was just yesteryears…
Data Center: Best Practices For Change Management
As system and network administrators our job is to keep everything as it is yet to keep up with the current technology. In case of an event, you will be…
End User Support: Excuses From The Userland
No matter where you worked in IT support – enterprise, remote, online, consultant, friend, whatever – you have heard many excuses from the end users. When you thought that you…