Transforming Customer Feedback to Valuable Insights
Customer satisfaction is one of the terms that’s context has been emptied because it has been used so often without understanding the real meaning. Many companies spent huge sums of…
CIO Perspective: Enterprise User Experience
If we step back and look at the past 5 years, we see that the consumer experience has been dramatically and structurally changed: touch screen interfaces, over-the-air (OTA) application installations…
Leaving IT for the End Business?
If you are working in an enterprise IT department (like me), you are working in a support department. I don’t see anything wrong here; at least I personally did this….
CIO Perspective: Things to Consider Before Co-locating Your Data Center
Co-locating your data center is essentially moving some of your data center to an outside company. An example of that can be giving your Microsoft Exchange infrastructure to a host,…
CIO Perspective: Assess Your E-mail System
E-mail is the established business communication system and it is here to stay for a long time to come. Although almost all businesses of all sizes depend on e-mail communications,…
Let’s admit it. We all commit stupid sins and hope that nobody catches them. We do it in our own computers, sometime in our friends’ computers (and spend hours trying…
CIO Perspective: Defunding and Refunding Initiatives
IT always had a notoriety for high acquisition and implementation costs and therefore almost always the first items to be considered for defunding. For the past years many IT departments…
CIO Perspective: Your IT Department Cannot Go Alone Anymore
As I have discussed in my previous articles, IT is undergoing structural changes in the last two-three years. Cloud computing, Big Data and Bring Your Own Device (BYOD) are the…
The spread of the Software-as-a-Service (SaaS) applications, their connection with all types of computing devices from personal computers to mobile phones and their ability to save data directly to the…
IT is about day to day challenges. Most seasoned IT professionals have learnt how to deal with those challenges, which are all resource drainers. Here is my take on the…
Let me start with the blindingly obvious: IT is a very turbulent environment. Something nonexistent today can create earthquakes tomorrow. Big Data and Cloud Computing are the two major shifts…
CIO Perspective: Undercover IT Risks
A big portion of the CIOs time are spent on the risk mitigation. Common risks are security breaches, disaster scenarios and the relevant financial risks of implementing/not implementing certain technologies….