Change How You Think About the Level 1 Support: No Down Payment, Immediate Returns
Everything is changing and so is the IT department. Not only the focus, but also the users. Add the constant pressure of doing more with less and understaffing (about half)…
Top 5 Difficult Help Desk Callers and How to Manage Them
Part of my job title is “System Support Engineer” and thus I talk to many different types of users everyday. Although no two users are identical, there are some certain…
Improving Customer Relations with Live Chat Support
It is important to have every edge you can over the competition in today’s highly competitive business environment. Internet technologies have matured and because of this, online shoppers have come…
The Benefits of Help Desk Software
In today’s fast paced business environment, would-be straightforward tasks like maintaining customer relations have become more complex. With some companies, the support center consists of one or two people who…