Problem :
Unable to read CDs or DVDs and DVD/CD-ROM drive also did not show up on My Computer.
Troubleshooting:
-Right Click on Device Manager
-Select DVD/CD-ROM drives
-Select the missing DVD/CD-ROM and should has a yellow exclamation mark
-Return device status with below error:
“Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)”
Solution:
1. Close all open programs
2. Go to Start menu search box then click run and enter. Type regedit to Open Windows Registry Editor.
3. Navigate on following key
HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/Class
{4D36E965-E325-11CE-BFC1-08002BE10318}
4. Look for any of the following names in the right hand column.
UpperFilters LowerFilters UpperFilters.bak LowerFilters.bak
5. If any of those keys shown above are listed, right-click the just delete.
6. After deleting the keys, close your Registry Editor and restart your computer.
Important Note : It is advisable to take a back up of the registry before do any manual changes to Windows registry. Read How to Backup Registry in Windows
